Customer Success Manager
Lizee is a fast-growing startup that offers a SaaS (eCommerce & Logistics) and certified white-label logistics services for brands and retailers to launch them, in just a few weeks, into the circular economy thanks to the rental and resell of their products.
The solution allows the management of all e-commerce and logistics flows for an optimal, seamless and profitable service.
With these new circular business models, brands and retailers can operate their sustainable transformation, clear inventory without discounting, target new consumers, and boost margins.
Clients include leading brands like Tommy Hilfiger, VF Corp, Adidas, Galeries Lafayette, Decathlon…
Our HQ is in Paris and our playground is the World.
If you are a rock-star in what you do and you are interested in changing the face of retail, you may well be at the right spot!
You’ll be Lizee’s first head of the operation and project sucess team - helping shape the future of rental and circular economy.
Working within the project (Paris & France) and the operation (in Lille) teams, your mission is to garanty the launches quality to the brands for their first rental e-commerce platform thanks to Lizee’s SAAS. Your role is to manage the team, the customer while optimizing the whole process.
Lizee actively develops two commercial offerings.
- A white-label program (framing workshops, development of e-shop frontend, full e-commerce stack, managed logistics in our own warehouse).
- Lizee’s core technology (capacity planning, returns & refurbishing management & optimisation) actively being developped as a SAAS.
Your mission is :
° manage up to 3 persons the first year
° manage Clients
° develop a rock-star automated methodology to streamline implementations
° make regular reporting to update internal teams and client on status, risk, and progress of initiatives
° identify projects at risk, determine actions in collaboration with internal team and escalate as needed
° create and maintain comprehensive project and process documentation
° own the implementations of our new brand’s platforms
° handle the daily relationships with our clients
° partner with the Product Management Team to generate innovative ideas that can become great solutions
° build client-friendly presentations to support the various phases of implementation
° communicate easily with high level clients in Europe and the US
° deliver projects on-time, within scope and budget
You are an optimizer person at heart, with proven experience in e-commerce/retail and familiar enough with the tech development lifecycle to connect several applications with the use of Zapier/Integromat for example. And you want to have an impact on the environment and the way we consume goods!
- University degree
- Data oriented
- Track record as a Project Manager - you live for a better flow during the project life time
- Experience in data analytics (must have)
- Strong experience in e-commerce, retail and/or logistics
- You really care! (about your co-workers, your clients, people, the environment…)
- Interview with the Project Team leader
- Interview with associates
- Grab a beer together :)