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<h2>About</h2>
Lizee is a fast-growing startup that offers a SaaS (eCommerce &amp; Logistics) and certified white-label logistics services for brands and retailers to launch them, in just a few weeks, into the circular economy thanks to the rental and resell of their products.
The solution allows the management of all e-commerce and logistics flows for an optimal, seamless and profitable service.
With these new circular business models, brands and retailers can operate their sustainable transformation, clear inventory without discounting, target new consumers, and boost margins.
Clients include leading brands like Tommy Hilfiger, VF Corp, Adidas, Galeries Lafayette, Decathlon…
Our HQ is in Paris and our playground is the World.
If you are a rock-star in what you do and you are interested in changing the face of retail, you may well be at the right spot!
👉 <a href="http://www.lizee.co">www.lizee.co</a>
 
 
<a href="https://www.welcometothejungle.com/en/companies/lizee">Discover Lizee</a>
<h2>Job description</h2>
You’ll be Lizee’s first head of the operation and project sucess team - helping shape the future of rental and circular economy.
Working within the project (Paris &amp; France) and the operation (in Lille) teams, your mission is to garanty the launches quality to the brands for their first rental e-commerce platform thanks to Lizee’s SAAS. Your role is to manage the team, the customer while optimizing the whole process.
Lizee actively develops two commercial offerings.
<ul>
<li>A white-label program (framing workshops, development of e-shop frontend, full e-commerce stack, managed logistics in our own warehouse).</li>
<li>Lizee’s core technology (capacity planning, returns &amp; refurbishing management &amp; optimisation) actively being developped as a SAAS.</li>
</ul>
Your mission is :
° manage up to 3 persons the first year 
° manage Clients 
° develop a rock-star automated methodology to streamline implementations 
° make regular reporting to update internal teams and client on status, risk, and progress of initiatives 
° identify projects at risk, determine actions in collaboration with internal team and escalate as needed 
° create and maintain comprehensive project and process documentation
° own the implementations of our new brand’s platforms 
° handle the daily relationships with our clients 
° partner with the Product Management Team to generate innovative ideas that can become great solutions 
° build client-friendly presentations to support the various phases of implementation 
° communicate easily with high level clients in Europe and the US 
° deliver projects on-time, within scope and budget
<h2>Preferred experience</h2>
You are an optimizer person at heart, with proven experience in e-commerce/retail and familiar enough with the tech development lifecycle to connect several applications with the use of Zapier/Integromat for example. And you want to have an impact on the environment and the way we consume goods!
<ul>
<li>University degree</li>
<li>Data oriented</li>
<li>Track record as a Project Manager - you live for a better flow during the project life time</li>
<li>Experience in data analytics (must have)</li>
<li>Strong experience in e-commerce, retail and/or logistics</li>
<li>You really care! (about your co-workers, your clients, people, the environment…)</li>
</ul>
<h2>Recruitment process</h2>
<ul>
<li>Interview with the Project Team leader</li>
<li>Interview with associates</li>
<li>Use-case</li>
<li>Grab a beer together :)</li>
</ul>

LIZEE

Customer Success Manager

<h2>About</h2>
Lemonway est un Établissement de Paiement pan-européen qui propose une solution dédiée aux marketplaces B2B, B2C et C2C ainsi qu’aux plateformes de financement participatif. Plus concrètement, Lemonway offre un système de traitement des paiements et de collecte pour le compte de tiers dans un cadre sécurisé et réglementé (KYC, lutte anti-fraude). Utilisée dans plus de 15 pays européens, la société possède des bureaux à Paris, Londres, Milan, Madrid et prochainement Berlin.
Depuis sa co-création en 2007 par Antoine Orsini, la société Fintech emploie plus de 90 personnes et rassemble des dizaines de nationalités. Parallèlement, Damien Guermonprez co-dirige l’établissement de paiement depuis 5 ans . Lemonway bénéficie du « passeport financier » dans 29 pays en Europe grâce à l’obtention de la licence d’Établissement de Paiement fin 2012 auprès de l’ACPR. En 2018, Lemonway connaît une première levée de fonds de 10 millions d’euros avec Breega Capital et Speedinvest. Un an plus tard, en 2019, le fond d’investissement britannique ToscaFund Asset Management permet une accélération de la croissance de l’entreprise en apportant à son tour 25 millions d’euros.
Déjà leader sur le marché du crowdfunding en Europe, Lemonway a pour ambition de le devenir également auprès des marketplaces. En 2020, portée par cette croissance exceptionnelle et classée dans le FrenchTech120, elle déménage dans des locaux flambant neufs en plein cœur de Paris, à deux pas de la rue Montorgueil.
 
 
<a href="https://www.welcometothejungle.com/en/companies/lemon-way">Discover Lemonway</a>
<h2>Job description</h2>
French #Fintech Lemonway is a European accredited Payment Institution for the new economy and operates over 29+ countries. 
Lemonway processes payments for marketplaces and crowdfunding platforms, by providing duly compliant payment services: KYC, crediting, fraud detection. We also secure funds and payments through a high-standard and high-performing product fully adaptable to our customer needs.
Join a hyper-growing and exciting company that brings one of the most powerful payment factory into a booming market:
<ul>
<li>100+ motivated and talented employees</li>
<li>Shape the future of payments and work in the heart of the new digital economy</li>
<li>Be part of a supportive, knowledge-sharing team that empowers every single talent to reach their full potential</li>
<li>Work in a Tech and dynamic environment</li>
<li>Headquarters in Paris downtown with a nice working environment</li>
</ul>
In a context of strong growth, Lemonway is improving its internal processes by generalizing integration and continuous deployment and wants to strengthen the production team in charge of the technical infrastructure by adding a level 2 support dimension. In order to support these teams, we are looking for an API Support Engineer that will be part of achieving the Client Success OKRs. reporting to the Head of Customer Success and Client Implementation you will be able to improve customer experience in collecting feedback from our clients but also providing them content like FAQ.
RESPONSABILITES
In this role, you will be responsible for :
You will be responsible for managing 1st level API technical support, in collaboration with the Customer Success and IT teams
You will be in direct contact with customers, and responsible for the resolution of their incidents via our ticketing system
Establish the root causes of incidents (RCA) and communicate them to the development teams
Asses together with client success and IT production teams to assess recurring problems
<h2>Preferred experience</h2>
Technical Skills
Have the ability to consume API through Postman or Swagger
Familiar with the Json Format
Ability to read logs through Kibana
Development or SQL skills is a plus
Fluent English and French mandatory
Soft skills
You demonstrate strong analytical and problem solving skills;
You proactively take charge of problems and resolves them;
You pay attention to detail and have good communication skills
You are able to document technical processes in clear and concise way
Experience working with cross-functional, cross-departmental and virtual teams.
Background
Good knowledge of computer networks and main OSes (Linux, Windows )
Knowledge of common databases (MySQL, SQL Server, Maria DB, etc.) is a plus
WHAT’S IN FOR YOU
<ul>
<li>Location - super headquarters based in central Paris (Silicon Sentier) 🗼</li>
<li>Flexible working environment and Remote Policy 🏠</li>
<li>Enjoy your food allowance with a Swile card 💳</li>
<li>50% reimbursement of your Navigo or Velib pass 🚅</li>
<li>Health Insurance 👩‍⚕️</li>
<li>25 days of holidays and RTT 🌴</li>
<li>Annual Holidays Bonus <a href="https://emojipedia.org/airplane/">✈️</a></li>
<li>International environment 🌍</li>
</ul>

LemonWay

API Support Engineer (m/f/d)

<h2>About</h2>
Lemonway est un Établissement de Paiement pan-européen qui propose une solution dédiée aux marketplaces B2B, B2C et C2C ainsi qu’aux plateformes de financement participatif. Plus concrètement, Lemonway offre un système de traitement des paiements et de collecte pour le compte de tiers dans un cadre sécurisé et réglementé (KYC, lutte anti-fraude). Utilisée dans plus de 15 pays européens, la société possède des bureaux à Paris, Londres, Milan, Madrid et prochainement Berlin.
Depuis sa co-création en 2007 par Antoine Orsini, la société Fintech emploie plus de 90 personnes et rassemble des dizaines de nationalités. Parallèlement, Damien Guermonprez co-dirige l’établissement de paiement depuis 5 ans . Lemonway bénéficie du « passeport financier » dans 29 pays en Europe grâce à l’obtention de la licence d’Établissement de Paiement fin 2012 auprès de l’ACPR. En 2018, Lemonway connaît une première levée de fonds de 10 millions d’euros avec Breega Capital et Speedinvest. Un an plus tard, en 2019, le fond d’investissement britannique ToscaFund Asset Management permet une accélération de la croissance de l’entreprise en apportant à son tour 25 millions d’euros.
Déjà leader sur le marché du crowdfunding en Europe, Lemonway a pour ambition de le devenir également auprès des marketplaces. En 2020, portée par cette croissance exceptionnelle et classée dans le FrenchTech120, elle déménage dans des locaux flambant neufs en plein cœur de Paris, à deux pas de la rue Montorgueil.
 
 
<a href="https://www.welcometothejungle.com/en/companies/lemon-way">Discover Lemonway</a>
<h2>Job description</h2>
As part of the Customer Care department, and reporting to the Head of Customer Care , the Customer Implementation Manager’s main role is to drive a smooth roll-out of the Lemonway solutions for new customers.
Responsibilities
Effectively project manage the implementation of Lemonway’s products, from contract signature by the Sales team to the actual use of our solutions, following existing processes
Build and maintain close relationships with all involved parties (clients, internal teams, service providers etc), by ensuring smooth internal and external stakeholder management
Continuously improve processes, products and documentation, with the goal to reduce project lead time and to enhance customer experience and satisfaction
Build a thorough understanding of the Lemonway offer in order to act as a technical and functional expert and privileged partner of the customer in the integration of the company's solution, and intervene as internal referent (support to pre-sales, participation in the drafting of RFP’s, etc.)
Share knowledge and experience with other CIM and in a broader sense within the organization, in order to continually increase the level of expertise
Participate proactively in cross-functional projects involving the Implementation team.
<h2>Preferred experience</h2>
This is a fantastic opportunity for the right person to thrive and quickly progress in an exciting company at the forefront of online innovation. The ideal candidate for this role will be client-oriented with excellent communication and analytical skills, a hands-on attitude and can-do mindset.
Desired skills
Demonstrated project management skills in a complex context
Strong relationship and client management skills
Ability to set priorities and meet deadlines
Excellent organisational skills, able to work independently
Problem-solving oriented, resourceful, curious
Strong analytical skills
Mastery of office automation tools
Fluent in French and English; other European languages (German, Italian, Spanish) are a plus.
Experience
At least 3 years experience in a customer facing and/or project management role, ideally in a Fintech company
Previous experience in the payment, banking or finance industry, using API’s is a big plus!
Master in (International) Business Management/Project Management.
WHAT’S IN FOR YOU 
Location - super headquarters based in central Paris (Silicon Sentier) 🗼
Flexible working environment and Remote Policy 🏠
Enjoy your food allowance with a Swile card 💳
50% reimbursement of your Navigo or Velib pass 🚅
Health Insurance 👩‍⚕️
25 days of holidays and RTT 🌴
Annual Holidays Bonus <a href="https://emojipedia.org/airplane/">✈️</a>
International environment 🌍
<h2> </h2>

3 Customer service Jobs in Île-de-France

Customer Success Manager

API Support Engineer (m/f/d)

Customer Implementation Manager

Customer Success Manager

About

Job description

Preferred experience

Recruitment process