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<p>Lizee is a fast-growing startup that offers a SaaS (eCommerce &amp; Logistics) and certified white-label logistics services for brands and retailers to launch them, in just a few weeks, into the circular economy thanks to the rental and resell of their products.</p>
<p>The solution allows the management of all e-commerce and logistics flows for an optimal, seamless and profitable service.</p>
<p>With these new circular business models, brands and retailers can operate their sustainable transformation, clear inventory without discounting, target new consumers, and boost margins.</p>
<p>Clients include leading brands like Tommy Hilfiger, VF Corp, Adidas, Galeries Lafayette, Decathlon…</p>
<p>Our HQ is in Paris and our playground is the World.</p>
<p>If you are a rock-star in what you do and you are interested in changing the face of retail, you may well be at the right spot!</p>
<p> </p>
<h2>Job description</h2>
<p>You’ll be Lizee’s first head of project sucess team - helping shape the future of rental and circular economy.</p>
<p>Working within the project (Paris &amp; France), your mission is to garanty high quality to the brands for their first re-commerce platform thanks to Lizee’s SAAS. Your role is to manage the CSM team and the customer while optimizing the whole process.</p>
<p>Lizee actively develops two commercial offerings.</p>
<ul>
<li>A white-label program (framing workshops, development of e-shop frontend, full e-commerce stack, managed logistics in our own warehouse).</li>
<li>Lizee’s core technology (capacity planning, returns &amp; refurbishing management &amp; optimisation) actively being developped as a SAAS.</li>
</ul>
<p>Your mission is :</p>
<p>° manage up to 3 persons the first year (interns excluded)<br />
° manage customers<br />
° make regular reporting to update internal teams and client on status, risk, and progress of initiatives<br />
° identify projects at risk, determine actions in collaboration with internal team and escalate as needed<br />
° create and maintain comprehensive project and process documentation<br />
° guarantee a good communication and other teams (IT, Logistic, etc.)<br />
° own the implementations of our new brand’s platforms<br />
° handle the daily relationships with our customers<br />
° partner with the Product Management Team to generate innovative ideas that can become great solutions<br />
° build client-friendly presentations to support the various phases of implementation<br />
° communicate easily with high level clients in Europe and the US<br />
° deliver projects on-time, within scope and budget</p>
<h2>Preferred experience</h2>
<p>You know how to handle B2B relationships with big clients. You have a proven, relevant experience in e-commerce/retail and you are familiar enough with the tech development lifecycle. Last but not least, you want to have an impact on the environment and the way we consume goods!</p>
<p>Qualities</p>
<ul>
<li>You can work autonomously</li>
<li>You know how to say “no”</li>
<li>You can handle setbacks</li>
<li>You are data oriented</li>
<li>You really care! (about your co-workers, clients, people, the environment…)</li>
</ul>
<p>Experience</p>
<ul>
<li>University degree</li>
<li>Track record as a Customer Success Manager</li>
<li>Strong experience in e-commerce, retail and/or logistics</li>
</ul>
<h2>Recruitment process</h2>
<ul>
<li>Interview with the Project Team leader</li>
<li>Interview with associates</li>
<li>Use-case</li>
<li>Grab a beer together :)</li>
</ul>


LIZEE

Customer Success Manager Senior (d/f/m)

<h2>About</h2>
<p>Lizee is a fast-growing startup that offers a SaaS (eCommerce &amp; Logistics) and certified white-label logistics services for brands and retailers to launch them, in just a few weeks, into the circular economy thanks to the rental and resell of their products.</p>
<p>The solution allows the management of all e-commerce and logistics flows for an optimal, seamless and profitable service.</p>
<p>With these new circular business models, brands and retailers can operate their sustainable transformation, clear inventory without discounting, target new consumers, and boost margins.</p>
<p>Clients include leading brands like Tommy Hilfiger, VF Corp, Adidas, Galeries Lafayette, Decathlon…</p>
<p>Our HQ is in Paris and our playground is the World.</p>
<p>If you are a rock-star in what you do and you are interested in changing the face of retail, you may well be at the right spot!</p>
<p> </p>
<h2>Job description</h2>
<p>You will join the CSM (Customer Success Manager) team and report to the Operational CSM.<br />
Your mission during the 6 months will be:</p>
<ul>
<li>Set up the web platforms and product catalogs of the new clients of Lizee</li>
<li>Assist the Operational CSM in the restocking phase of its clients’ products</li>
</ul>
<p><em>Main responsibilities:</em></p>
<p><strong>Configuration of the new rental platform</strong></p>
<ul>
<li>Set up of the rental website from the new client: conception and design (images, video, copywriting) of the platform under the guidance of the Operational CSM</li>
<li>SEO implementation</li>
<li>Manage the development of the website with the expert at the clients’ side</li>
<li>Website verification on different devices and language check</li>
<li>Set up of the notification emails</li>
</ul>
<p><strong>Management of the creation the product catalog</strong></p>
<ul>
<li>Set up of the product files</li>
<li>Set up of the delivery mode</li>
<li>Management of the content and design of the product sheets with the product expert at the customers’ side</li>
<li>Verification of the product sheets</li>
</ul>
<p><strong>Actions before the final delivery of the platform</strong></p>
<ul>
<li>Verification of the entire customer journey before the delivery of the configured rental website to the client</li>
</ul>
<p><strong>Assist the Operational CSM in the restocking phase of the existing clients</strong></p>
<ul>
<li>Creating new products under the direction of the Operational CSM and according to the customer brief</li>
<li>Coordination with the logistics department</li>
</ul>
<h2>Preferred experience</h2>
<ul>
<li>Final (or second last) year of business school</li>
<li>Very strong interest in circular economy, SaaS and digital technology</li>
<li>Graphic design and conception</li>
<li>Sensibility to design and digital marketing</li>
<li>Autonomy and great rigor</li>
<li>Flexibility and adaptability</li>
<li>Strong and positive team spirit</li>
<li>English required</li>
<li>A first use of no code is a plus (Integromat, Sylius, Prismic, Airtable)</li>
</ul>
<h2>Recruitment process</h2>
<ul>
<li>(Online) interview with the Operational CSM</li>
<li>Use case</li>
<li>Phone interview with our CTO Timothée</li>
</ul>
<h2> </h2>


Operational Customer Success Management Intern (f/d/m)

<h2>About</h2>
<p>Lizee is a fast-growing startup that offers a SaaS (eCommerce &amp; Logistics) and certified white-label logistics services for brands and retailers to launch them, in just a few weeks, into the circular economy thanks to the rental and resell of their products.</p>
<p>The solution allows the management of all e-commerce and logistics flows for an optimal, seamless and profitable service.</p>
<p>With these new circular business models, brands and retailers can operate their sustainable transformation, clear inventory without discounting, target new consumers, and boost margins.</p>
<p>Clients include leading brands like Tommy Hilfiger, VF Corp, Adidas, Galeries Lafayette, Decathlon…</p>
<p>Our HQ is in Paris and our playground is the World.</p>
<p>If you are a rock-star in what you do and you are interested in changing the face of retail, you may well be at the right spot!</p>
<h2>Job description</h2>
<p>You will join the CSM (Customer Success Manager) team and report to the CSM charged with the brands whose logistics are managed by Lizee.</p>
<p><em>Your mission during the 6 months will be</em>:</p>
<ul>
<li>Accompany some clients during the run phase of the project, i.e after the implementation of the rental platform/the launch of their offer</li>
<li>Assist the CSM in the run phase of its strategic clients</li>
</ul>
<p><em>Main responsibilities:</em></p>
<p><strong>Management of the run phase of the clients’ project</strong></p>
<ul>
<li>Management of the client follow-up after the launch of the service</li>
<li>Coordination of the project run with the Product Owner and the logistics department</li>
<li>Analysis of a monthly data reporting generated by the CSM innovation intern</li>
<li>Proposal of an action plan to improve service performance</li>
<li>Presentation of the results and the action plan to the client, during the monthly business review</li>
<li>Continuous analysis of the rental platform and suggestions to improvement</li>
<li>Weekly update of project progress in the team’s documents</li>
<li>Feedback of client needs to the CSM</li>
</ul>
<p><strong>Management of the restock phase requested by the customer</strong></p>
<ul>
<li>Set up of the restocking phase (change of collection/seasonal products) with the client</li>
<li>Definition of the schedule with the client and internal departments</li>
<li>Coordination of the new product catalog set-up with the CSM Operational intern in charge of the operational part of the set-up</li>
<li>Coordination with the logistics department</li>
</ul>
<p><strong>Implementation and management of new features</strong></p>
<ul>
<li>Presentation of new features developed by Lizee to the client, supported by the senior CSM</li>
<li>Implementation of the new features after approval by the customer</li>
<li>Qualitative analysis of the new features with the senior CSM</li>
</ul>
<p><strong>Support of the CSM manager with his strategic clients</strong></p>
<ul>
<li>Support of the senior CSM during the run phase of its strategic customers</li>
</ul>
<h2>Preferred experience</h2>
<ul>
<li>Final (or second last) year of business school</li>
<li>Very strong interest in circular economy, SaaS and digital technology</li>
<li>High sensibility to digital technologies</li>
<li>You can work autonomously and take initiative</li>
<li>Flexibility and adaptability</li>
<li>Good communication skills</li>
<li>English is mandatory</li>
<li>A first use of no code is a plus (Airtable, Integromat, Sylius, Prismic)</li>
</ul>
<h2>Recruitment process</h2>
<ul>
<li>(Online) interview with the CSM</li>
<li>Use case</li>
<li>Phone interview with our CTO Timothée</li>
</ul>


Customer Success Management Intern (f/d/m)

<h2>tl;dr</h2>
<p>📃 You're in charge of Customer Experience at Finary, the fastest-growing portfolio tracker in the world backed by YC. Come build the new standard for investment tracking and managing with us.</p>
<p>What we offer:</p>
<p>💰 Competitive Salary &amp; Equity</p>
<p>🦸‍♀️ Full-time position</p>
<p>🇪🇺 Work from anywhere in Europe, or from our Paris office</p>
<h2>What you'll do</h2>
<p>In a nutshell: providing legendary service to our users. We're talking about the kind of legendary service that earns awards, news coverage, goes viral and most importantly makes people happy. This will take place via Email, Chat and Video Calls.</p>
<p>Investing is an opaque industry, it is our mission to make the Finary experience as smooth and transparent as possible! On top of that, we are dealing with a crucial subject - their money!</p>
<ul>
<li>Be the first point of contact for our customers and ensure excellent customer experience, especially during our rapid growth.</li>
<li>Working with Product on an ongoing basis to improve Finary.</li>
<li>Setting up processes to support our growth while keeping a high-quality service.</li>
<li>Be the guardian of our Tone of Voice: we are transparent, accessible and treat everything confidentially.</li>
<li>Improving our FAQs, and our internal knowledge base.</li>
<li>Managing the future customer experience Team as we grow.</li>
</ul>
<h2>Skills we are excited about</h2>
<p>We're looking for people that are genuinely <strong>friendly and ambitious.</strong></p>
<ul>
<li><strong>Experienced -</strong>  3+ years in Customer Care role, ideally within a startup or tech environment</li>
<li><strong>Caring and Emphatic</strong> - you are attentive to understanding our customer's issues or concerns</li>
<li><strong>Language tsar -</strong> Native in French with impeccable grammar &amp; fluent in English</li>
<li><strong>Team player -</strong> you are humble, open to challenge, and like to help others grow. The most important is the progress of the team and the product.</li>
<li><strong>Owner mentality -</strong> you like to take initiative and find new creative solutions to problems.</li>
<li><strong>Perpetual learner -</strong> You are excited about talking to users, partners, learning about investing in general.</li>
</ul>
<p><strong>World-Class Business degree? Engineering school? Self-Taught? It doesn't matter.</strong></p>
<p>We care about your skills, not about what's written on a piece of paper.</p>
<h2>Package</h2>
<ul>
<li>Location: <strong>Paris or Remote</strong></li>
<li>Competitive package &amp; meaningful equity grant</li>
<li>Medical insurance with Alan</li>
<li>All the tools you need (Macbook, keyboard, monitor, laptop stand, etc)</li>
<li>Free Finary Plus &amp; other cool perks</li>
</ul>
<h2>Hiring process</h2>
<ul>
<li>Call with one of our founders (30 minutes)</li>
<li>Test task that is similar to tasks you would do on a daily basis as part of the team</li>
<li>Interview with your future colleagues and the other founder (2 hours)</li>
<li>Decision time!</li>
</ul>
<p>You don't live in Paris? The whole process can be remote and we hire remotely. The only criteria: you live in a timezone that is maximum +/- 2 hours to Paris time.</p>
<h2>How to apply?</h2>
<p>Tell us why you want to join Finary and why you generally care about the problem we're solving. Make your first impression count. Share with us what excites you and how you envision your role at Finary.</p>
<p>Our email: <a href="mailto:jobs@finary.com" target="_blank"><strong>jobs@finary.com</strong></a></p>


4 Customer service Jobs in Île-de-France