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<p>Bei Sleepiz arbeiten wir an Zukunft des Gesundheitswesens, indem wir Patientenversorgung personalisierter, komfortabler und unterstützender gestalten. Als telemedizinischer Gesundheitscoach spielst Du dabei eine zentrale Rolle in der Kundenerfahrung. Denn dein bleibender Eindruck beeinflusst die Zufriedenheit unserer Kunden mit unserer Lösung!</p>
<p> </p>
<p><strong>Roles &amp; Responsibilities</strong></p>
<p><strong>Wo Du deine Stärken einbringen wirst</strong></p>
<p>Sleepiz bietet auf apnoe-screenig.ch Schlafapnoe-Screenings an. Bei diesem Modell erhalten unsere Kunden für drei Nächte lang ein Sleepiz-Gerät nach Hause. Nach drei Screening-Nächten erhält der Kunde einen Anruf von Dir (dem Gesundheitscoach), um die Ergebnisse des Screenings zu besprechen und den Kunden über seine Schlafgesundheit zu beraten. Du wirst:</p>
<ul>
<li>Mit unseren Kunden per Telefon und Videokonferenzen kommunizieren</li>
<li>Fragen von unseren Kunden beantworten und/oder diese an zuständige Teammitglieder weiterleiten</li>
<li>Die Qualität der Kundenbetreuung und der Prozesse stetig verbessern</li>
<li>Feedback, Bedürfnisse und Beschwerden unserer Kunden sammeln und analysieren</li>
<li>Ideen zur Verbesserung unserer Programme aus den Gesprächen mit den Kunden einbringen</li>
</ul>
<p>Eligibility</p>
<ul>
<li>Wen wir suchen</li>
<li><i>Qualifikation und Erfahrung:</i></li>
<li>Hintergrund in MPA oder Krankenpflege, oder gleichwertig</li>
<li>Kompetenz im Umgang mit medizinischen Patienten</li>
<li>Fließend in Deutsch (Englisch ist ein Plus)</li>
</ul>
<p><i>Qualifikationen:</i></p>
<ul>
<li>Technikaffinität und Interesse an der Digitalisierung</li>
<li>Ausgezeichnete Kommunikation</li>
<li>Gute Multitasking-Fähigkeiten</li>
<li>hohes Maß an Eigenmotivation</li>
<li>Geduldig und beständig und freundlich</li>
<li>Gutes Verständnis und selbstsicheres Auftreten im Beschwerdemanagement</li>
<li>Empathisch im Umgang mit Kunden</li>
<li>Ausgeprägte Fähigkeit zum Aufbau von Beziehungen</li>
</ul>
<p>Sleepiz ist ein Arbeitgeber der Wert auf Chancengleichheit legt undalle Bewerber mit unterschiedlichem Hintergrund und Lebenserfahrungberücksichtigt. Sleepiz ist ein aktiver Befürworter der Gleichstellung von Frauen und Männern im MINT-Bereich. Weibliche Bewerber werden nachdrücklich ermutigt, sich zu bewerben.</p>
<p> </p>
<p><strong>Was Dich erwartet</strong></p>
<p>Wir sind ein dynamisches, intelligentes und einfühlsames Team, das sich leidenschaftlich für den Schlaf einsetzt. Als Teil unseres Teams hast Du die Möglichkeit, in einem wirklich globalen und funktionsübergreifenden Team mitzuarbeiten und zu wachsen. Du kannst Deine Arbeitszeiten flexibel gestalten und Dir sicher sein, dass Dir ein hohes Maß an Eigenverantwortung und Autonomie ermöglichtwird. In unserem Team bist Dukein weiteres Rädchen im Getriebe - Wir wollen, dass jeder bei Sleepiz seine eigene Geschichte schreibt und seine eigenen Erfolge feiert</p>
<p> </p>
<p><strong>Company Introduction</strong></p>
<p><strong>Wer wir sind</strong></p>
<p>Sleepiz AG ist ein in Zürich ansässiges Startup, das es sich zur Aufgabe gemacht hat, Gesundheitsmonitoringnahtlos in die Haushalte allerMenschen zu integrieren und dadurch ein patientenzentriertes Krankheitsmanagement zu ermöglichen. Sleepiz nutzt dafür die aussägekräftige Schlafdaten, die mit einem Gerätaufgezeichnet werden, das einfach auf den Nachttisch gestellt wird. Das Gerät arbeitet komplett berührungslos und misst Bewegungen, die von Herzkontraktionen, Atemmustern, sowie Körperbewegungen verursacht werden mit medizinischerGenauigkeit.</p>


Sleepiz

Telehealth Coach

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<p>Are you sure that you want to execute this action?</p>
<p>                 Confirm             </p>


Storebox Holding GmbH

Mitarbeiter*in Kundenservice (m/w/d) - Vollzeit oder Teilzeit möglich

<h2>             Customer Success Manager (d/f/m)           </h2>
<h3>             Job description           </h3>
<p>Wir sind ein Fintech-Scale-up, das in einem Bereich arbeitet, der reif für die Disruption ist: Buchhaltung und Buchführung. CANDIS hilft Unternehmen dabei, die Kontrolle über ihre Kreditorenbuchhaltung wiederzuerlangen (z. B. Erfassung von Rechnungen, Dateneingabe, Vorkontierung und Zahlungen). Durch die Bereitstellung einer übersichtlichen und intuitiven App, verbessern wir das Arbeitsleben - nicht nur für BuchhalterInnen, sondern für alle Mitarbeitenden. </p>
<p>Wir geben Finanzteams eine Software an die Hand, mit der sie transparente Einsicht in die Finanzen haben, die Entscheidungsfindungen unterstützt und Unternehmen bei der Skalierung helfen - und das alles bei gleichzeitiger Verringerung des Papiermülls.</p>
<p><strong>DEIN BEITRAG ZUR ERFOLGSGESCHICHTE</strong></p>
<p>Wir suchen Customer Success ManagerInnen (d/w/m), die Verantwortung für unsere Kunden während der entscheidenden Onboardingphase übernehmen und sicherstellen, dass die Kunden erfolgreich und reibungslos integriert werden. Du übernimmst die Verantwortung für die Kommunikation zu neugewonnenen Kunden, die Einrichtung von Konten, die Datensammlung und Analyse, während du gleichzeitig ein hochwertiges und persönliches Erlebnis für unsere neuen Kunden schaffst.</p>
<h3>             Job requirements           </h3>
<p><strong>WAS DU MITBRINGST</strong></p>
<ul>
<li>
<p>Deutsch und Englisch (fließend) in Wort und Schrift auf muttersprachlichem Niveau</p>
</li>
<li>
<p>Kommunikationsstärke und die Fähigkeit, sich schnell und selbstbewusst an Veränderungen anzupassen</p>
</li>
<li>
<p>Die Fähigkeit, Daten zu sammeln, zu analysieren und je nach Zielgruppe angemessen zu kommunizieren</p>
</li>
<li>
<p>Die Fähigkeit, bei Bedarf proaktiv und unabhängig zu arbeiten und zeitgleich ein Teamplayer</p>
</li>
<li>
<p>Motivation, ein Experte auf seinem Gebiet zu werden und mit einer Vielzahl von Menschen sowohl intern als auch extern hervorragend zu kommunizieren</p>
</li>
<li>
<p>Strukturierte, analytische Arbeitsweise und eine ausgeprägte Problemlösungsfähigkeit</p>
</li>
</ul>
<p><strong>WIR BIETEN DIR</strong></p>
<ul>
<li>29 Urlaubstage und der 24.12, sowie der 31.12 on top</li>
<li>Remote, im Office oder hybrid: Du gestaltest deinen Alltag!</li>
<li>eine Position mit hoher Eigenverantwortung, viel Gestaltungsspielraum und verantwortungsvollen Aufgaben</li>
<li>kurze Entscheidungswege</li>
<li>topmodernes Arbeitsequipment deiner Wahl</li>
<li>Trainingsbudgets, Zugang zu Konferenzen und dem Netzwerk unserer Gesellschafter (Konferenzen, Webinare, Slack-Gruppen)</li>
</ul>
<p><strong>Unsere Werte:</strong></p>
<p>We live by one simple phrase: YES WE CAN DIS!</p>
<ul>
<li>
<p>YES: Positive Thinking &amp; Persistence - “Optimists find solutions, pessimists find problems.” And we know: there is always a solution.</p>
</li>
<li>
<p>WE: Collaboration &amp; Humanity - The whole is greater than the sum of its parts. We act as a company, but respect each person. We are empathetic and humble.</p>
</li>
<li>
<p>CAN: Learning &amp; Improving - “Try. Learn. Improve.” We accept that we do not know everything and act fast to become better.</p>
</li>
<li>
<p>DIS: Focus &amp; Ownership - We execute with clear focus and make sure that tasks are delivered.</p>
</li>
</ul>
<p>Wir stehen nicht auf Formalien. Melde dich, wie du möchtest! :) Wir interessieren uns für dich und deine Motivation - nicht für die Schriftgröße deines Lebenslaufs. Wir wissen, dass es keine perfekten BewerberInnen gibt. Auch wenn nicht alles aus der Ausschreibung auf dich zutrifft, würden wir gerne mehr über dich erfahren!</p>
<p>Per Mail, Anruf, spontanem Bürobesuch oder via Brieftaube - wir wollen dich einfach kennenlernen und freuen uns schon darauf, von dir zu hören!</p>


CANDIS

Customer Success Manager (d/f/m)

<h6>Permanent employee, Full-time · Berlin / Remote</h6>
<h5>What would be your mission?</h5>
<ul>
<li>You lead the establishment of our training &amp; enablement team, whose mission is to train our internal and external stakeholders around climate action topics as well as community building</li>
<li>You develop a strategic vision for this (new) team with clear milestones for the upcoming months</li>
<li>You support the team in creating training concepts, content, and delivery plans, and lead them with your outstanding experience &amp; vision</li>
<li>You oversee all operative tasks related to training &amp; enablement, including attendance management, certification, recordings, and more</li>
<li>You closely work with our other customer services teams, especially Customer Support, Onboarding, Climate Action, as well as Carbon Intelligence</li>
<li>You establish Planetly as a leader in climate action enablement</li>
</ul>
<h5>Who is our best match?</h5>
<ul>
<li>You have previous working experience (4+ yrs) in the training &amp; enablement space, ideally in a mix of virtual &amp; physical environments</li>
<li>You strive when you have the opportunity to build &amp; design something from scratch</li>
<li>You are a trusted advisor &amp; coach for your team members, customers and partners, and lead by example</li>
<li>You have both, a strategic and operational mindset to make knowledge &amp; expertise easily understandable, and bring it to a wider audience</li>
<li>You set the highest quality standards for yourself, your team and your (training) products</li>
<li>You excel in communication, and are fluent in written and spoken English and German</li>
</ul>
<h5>What do we offer?</h5>
<ul>
<li><strong>Become part of something bigger! </strong>We join forces in creating the leading platform for carbon management to build a planet-positive economy and make our ambitious targets  reality</li>
<li>At Planetly you can <strong>do what you love</strong> and are best at, while doing good <strong>and create real-world impact</strong></li>
<li>You will become part of a <strong>collaborative and cross-functional environment</strong>, supported by regular knowledge sharing sessions, where you will be <strong>empowered through ownership</strong></li>
<li><strong>We are ever evolving and so are you.</strong> A formalized bi-annual feedback process, meeting ratings, pulse checks, and leadership coaching to make sure that we grow together and<strong> find everyone's perfect spot at the table</strong>.</li>
<li>Enjoy the perks of working <strong>remote first</strong> but always feel free to join us in our office in the heart of Berlin including a beautiful garden and the option to bring your dog to work</li>
<li>We offer an <strong>attractive &amp; competitive salary</strong>, as well as the <strong>equipment of your choice</strong> (iOS/Windows, home office furniture) and <strong>coverage for your cost of commuting</strong> if necessary</li>
</ul>
<p>Let’s do good and have some fun! We are looking forward to hearing from you!</p>
<p>At Planetly, we believe that diversity builds resilience. Therefore, we value all perspectives brought to the table within our team, while we are creating a planet-positive economy.  </p>
<p>We seek to build an inclusive workplace that is psychologically and physically safe. Therefore, we welcome everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQIA+ folks, women, individuals with disabilities (both seen and unseen), people of any age, or family status. We encourage you to apply even if you do not fit 100% of the technical requirements.</p>
<p>We are here to focus on our strengths and work as a team to learn, grow, and build amazing things together. We at Planetly show zero tolerance to intolerance.</p>
<h5>About us</h5>
<p>At <strong>.planetly </strong>we made it our mission to build the best technology for the planet. Founded by two serial entrepreneurs (Co-Founder of Outfittery and Co-Founder of Helpling) in early 2020, we believe that we can make a difference on a large scale by enabling companies to transition to a zero carbon economy. As we see ourselves as 'for-purpose - for-profit', we're committed to employing all entrepreneurial abilities to solve one of our generation's most pressing problems with the help of technology, data, and outstanding people. We’re a data and technology company that believes people are essential. If you want to become a part of our mission of making the business world more sustainable we are thrilled to hear from you.</p>
<h5>We'd love to hear from you</h5>
<p>Please fill out the following short form. If you have difficulties with the upload of your data, please reach out via email to <a href="mailto:jobs@planetly.org" target="_blank">jobs@planetly.org</a>.</p>


Planetly

Training & Enablement Lead - Customer Services (f/m/d)

<h5>What would be your mission?</h5>
<ul>
<li>You work at the intersection between Sales, Product and Carbon Intelligence. You understand the needs of our customers and train them on our carbon accounting solutions. </li>
<li>Your focus is to support the customer in using the Planetly logistics module to calculate logistics emissions.</li>
<li>For customer inquiries, you are the expert point of contact for questions related to emissions that originate from our customers' logistics operations.</li>
<li>You introduce customers to our module, explain the software functionalities and help our customers to clarify any further questions. In doing so, you ensure a "best-in-class customer experience".</li>
<li>Based on your experience with our customers, you will develop a clear perspective on the most important software developments around carbon management for logistics emissions. You will document your insights and share them with the Product Development Team. </li>
<li>This will contribute significantly to the development of our future product roadmap, as well as to the optimization of our processes in the area of Customer Service Operations.</li>
</ul>
<h5>Who is our best match?</h5>
<ul>
<li>At least 3 years of experience in Customer Service / Support / Care and proven experience in handling software business customers of different industries. </li>
<li>Experience in the logistics industry is desirable and a huge advantage to understand the special requirements of our logistics customers.</li>
<li>Experience in programming with Python or willingness to learn it is another advantage to perform excellence in this role.</li>
<li>You excel in communication in German and English - written and verbal, are very structured and have a detail-oriented way of working.  </li>
<li>With your proactive mindset, your strength in resolving conflicts and your pragmatic approaches to solving challenges, you always keep the needs of our customers in mind. </li>
<li>You set the highest quality standards for yourself and others, and your can-do mentality serves as a role model. </li>
<li>You are results-oriented, want to get things done, proactively contribute your own ideas and solutions, and have a good understanding of service operations in a software start-up.</li>
<li>You have a passion for sustainability and understand the fundamental principles of climate change. Industry specific knowledge is a plus. </li>
<li>Another strong plus is confident handling of CRM systems (like Hubspot, Gainsight) as well as experience in product management software (like JIRA) for ticket creation for product management.</li>
</ul>
<h5>What do we offer?</h5>
<ul>
<li><strong>Become part of something bigger! </strong>We join forces in creating the leading platform for carbon management to build a planet-positive economy and make our ambitious OKRs reality</li>
<li>At Planetly you can <strong>do what you love</strong> and are best at, while doing good and <strong>create real-world impact</strong></li>
<li>You will become part of a <strong>collaborative and cross-functional environment</strong>, supported by regular knowledge sharing sessions, where you will be <strong>empowered through ownership</strong></li>
<li><strong>We are ever-evolving and so are you</strong>. A formalized bi-annual feedback process, meeting ratings, pulse checks, and leadership coaching to make sure that we grow together and<strong> find everyone's perfect spot at the table.</strong></li>
<li>Enjoy the perks of working <strong>remote-first</strong> but always feel free to join us in our office in the heart of Berlin including a beautiful garden and the option to bring your dog to work</li>
<li>We offer an <strong>attractive &amp; competitive salary</strong>, as well as the <strong>equipment of your choice</strong> (iOS/Windows, home office furniture) and <strong>coverage for your cost of commuting</strong> if necessary</li>
</ul>
<p>Let’s do good and have some fun! We are looking forward to hearing from you!</p>
<p>At Planetly, we believe that diversity builds resilience. Therefore, we value all perspectives brought to the table within our team, while we are creating a planet-positive economy.<br />
 <br />
We seek to build an inclusive workplace that is psychologically and physically safe. Therefore, we welcome everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQIA+ folks, women, individuals with disabilities (both seen and unseen), people of any age, or family status. We encourage you to apply even if you do not fit 100% of the technical requirements.<br />
 <br />
We are here to focus on our strengths and work as a team to learn, grow, and build amazing things together. We at Planetly show zero tolerance to intolerance.</p>
<h5>About us</h5>
<p>At <strong>.planetly </strong>we made it our mission to build the best technology for the planet. Founded by two serial entrepreneurs (Co-Founder of Outfittery and Co-Founder of Helpling) in early 2020, we believe that we can make a difference on a large scale by enabling companies to transition to a zero carbon economy. As we see ourselves as 'for-purpose - for-profit', we're committed to employing all entrepreneurial abilities to solve one of our generation's most pressing problems with the help of technology, data, and outstanding people. We’re a data and technology company that believes people are essential. If you want to become a part of our mission of making the business world more sustainable we are thrilled to hear from you.</p>
<h5>We'd love to hear from you</h5>
<p>Please fill out the following short form. If you have difficulties with the upload of your data, please reach out via email to <a href="mailto:jobs@planetly.org" target="_blank">jobs@planetly.org</a>.</p>


(Senior) Customer Support - Logistics Expert (f/m/d)

<h6>Permanent employee, Full-time · Berlin / Remote</h6>
<h5>What would be your mission?</h5>
<ul>
<li>You help to build our training &amp; enablement team, whose mission is to train our internal and external stakeholders around climate action topics</li>
<li>You ideate and develop concepts for trainings offerings, such as webinars, fixed curriculums, written materials etc. for different target audiences</li>
<li>You create content to bring those concepts to life, and subsequently, implement and deliver them</li>
<li>You manage all operative tasks related to training &amp; enablement, including attendance management, certification, recordings, and more</li>
<li>You closely work with our other customer services teams, especially customer support, onboarding and community management</li>
<li>You establish yourself as a trusted advisor &amp; coach for all topics around training &amp; enablement</li>
</ul>
<h5>Who is our best match?</h5>
<ul>
<li>You have previous working experience in the training &amp; enablement space, ideally in a mix of virtual &amp; physical environments</li>
<li>You are passionate about making knowledge &amp; expertise easily understandable, and bring it to a wider audience</li>
<li>You are a people person, outgoing, communicative, and happily engage with a variety of people</li>
<li>You set the highest quality standards for yourself, and your can-do mentality serves as a role model</li>
<li>You excel in communication, and are fluent in written and spoken English and German</li>
</ul>
<h5>What do we offer?</h5>
<ul>
<li><strong>Become part of something bigger! </strong>We join forces in creating the leading platform for carbon management to build a planet-positive economy and make our ambitious targets  reality</li>
<li>At Planetly you can <strong>do what you love</strong> and are best at, while doing good <strong>and create real-world impact</strong></li>
<li>You will become part of a <strong>collaborative and cross-functional environment</strong>, supported by regular knowledge sharing sessions, where you will be <strong>empowered through ownership</strong></li>
<li><strong>We are ever evolving and so are you.</strong> A formalized bi-annual feedback process, meeting ratings, pulse checks, and leadership coaching to make sure that we grow together and<strong> find everyone's perfect spot at the table</strong>.</li>
<li>Enjoy the perks of working <strong>remote first</strong> but always feel free to join us in our office in the heart of Berlin including a beautiful garden and the option to bring your dog to work</li>
<li>We offer an <strong>attractive &amp; competitive salary</strong>, as well as the <strong>equipment of your choice</strong> (iOS/Windows, home office furniture) and <strong>coverage for your cost of commuting</strong> if necessary</li>
</ul>
<p>Let’s do good and have some fun! We are looking forward to hearing from you!</p>
<p>At Planetly, we believe that diversity builds resilience. Therefore, we value all perspectives brought to the table within our team, while we are creating a planet-positive economy.  </p>
<p>We seek to build an inclusive workplace that is psychologically and physically safe. Therefore, we welcome everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQIA+ folks, women, individuals with disabilities (both seen and unseen), people of any age, or family status. We encourage you to apply even if you do not fit 100% of the technical requirements.</p>
<p>We are here to focus on our strengths and work as a team to learn, grow, and build amazing things together. We at Planetly show zero tolerance to intolerance.</p>
<h5>About us</h5>
<p>At <strong>.planetly </strong>we made it our mission to build the best technology for the planet. Founded by two serial entrepreneurs (Co-Founder of Outfittery and Co-Founder of Helpling) in early 2020, we believe that we can make a difference on a large scale by enabling companies to transition to a zero carbon economy. As we see ourselves as 'for-purpose - for-profit', we're committed to employing all entrepreneurial abilities to solve one of our generation's most pressing problems with the help of technology, data, and outstanding people. We’re a data and technology company that believes people are essential. If you want to become a part of our mission of making the business world more sustainable we are thrilled to hear from you.</p>
<h5>We'd love to hear from you</h5>
<p>Please fill out the following short form. If you have difficulties with the upload of your data, please reach out via email to <a href="mailto:jobs@planetly.org" target="_blank">jobs@planetly.org</a>.</p>


(Senior) Training & Enablement Consultant - Customer Services (f/m/d)

<h6>                          Permanent employee,             Full-time                                         · Berlin              </h6>
<h5>What would be your mission?</h5>
<ul>
<li>
<p>You create outstanding offsetting portfolios for our customers, and manage all related customer tasks, e.g., meetings, contract support, project information</p>
</li>
<li>
<p>You support the planning, sourcing and purchasing of high quality offsetting projects, incl. diligent documentation </p>
</li>
<li>
<p>You build and maintain trusting long term relationships with project developers / suppliers</p>
</li>
<li>
<p>You manage our internal offsetting project database diligently, and create valuable insights from our data as well as marketing material</p>
</li>
<li>
<p>You closely follow the voluntary carbon market, its newest developments &amp; trends, and translate this into useful information for us and our customers</p>
</li>
<li>
<p>You become a carbon market expert, being able to support our wider team and our customers regarding carbon market questions and inquiries</p>
</li>
</ul>
<h5>Who is our best match?</h5>
<ul>
<li>
<p>You have previous experience in sourcing / procurement - from any industry </p>
</li>
<li>
<p>You enjoy engaging with external stakeholders, esp. customers and suppliers, building relationships, and negotiating partnership agreements with them</p>
</li>
<li>
<p>You have an interest in sustainability and understand the fundamental principles of climate change; even if you are no expert, you are eager to learn more about it</p>
</li>
<li>
<p>You love to work in a structured &amp; detail-oriented way, and are happy to dive into Excel files and keep everything up-to-date</p>
</li>
<li>
<p>You set the highest quality standards for yourself and others, and your can-do mentality serves as a role model </p>
</li>
<li>
<p>You are fluent in written and spoken English, and comfortable with German</p>
</li>
</ul>
<h5>What do we offer?</h5>
<p>
</p><ul>
<li><strong>Become part of something bigger! </strong>We join forces in creating the leading platform for carbon management to build a planet-positive economy and make our ambitious targets  reality</li>
<li>You will become part of a <strong>collaborative and cross-functional environment</strong>, supported by regular knowledge sharing sessions, where you will be <strong>empowered through ownership</strong></li>
<li><strong>We are ever evolving and so are you.</strong> A formalized bi-annual feedback process, meeting ratings, pulse checks, and leadership coaching to make sure that we grow together and<strong> find everyone's perfect spot at the table</strong>.</li>
<li>Enjoy the perks of working <strong>remote first</strong> but always feel free to join us in our office in the heart of Berlin including a beautiful garden and the option to bring your dog to work</li>
<li>We offer an <strong>attractive &amp; competitive salary</strong>, as well as the <strong>equipment of your choice</strong> (iOS/Windows, home office furniture) and <strong>coverage for your cost of commuting</strong> if necessary</li>
</ul>
<p>Let’s do good and have some fun! We are looking forward to hearing from you!</p>
<p>At Planetly, we believe that diversity builds resilience. Therefore, we value all perspectives brought to the table within our team, while we are creating a planet-positive economy.  </p>
<p>We seek to build an inclusive workplace that is psychologically and physically safe. Therefore, we welcome everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQIA+ folks, women, individuals with disabilities (both seen and unseen), people of any age, or family status. We encourage you to apply even if you do not fit 100% of the technical requirements.</p>
<p>We are here to focus on our strengths and work as a team to learn, grow, and build amazing things together. We at Planetly show zero tolerance to intolerance.</p>
<h5>About us</h5>
<p>At <strong>.planetly </strong>we made it our mission to build the best technology for the planet. Founded by two serial entrepreneurs (Co-Founder of Outfittery and Co-Founder of Helpling) in early 2020, we believe that we can make a difference on a large scale by enabling companies to transition to a zero carbon economy. As we see ourselves as 'for-purpose - for-profit', we're committed to employing all entrepreneurial abilities to solve one of our generation's most pressing problems with the help of technology, data, and outstanding people. We’re a data and technology company that believes people are essential. If you want to become a part of our mission of making the business world more sustainable we are thrilled to hear from you.</p>
<h5>We'd love to hear from you</h5>
<p>             Please fill out the following short form. If you have difficulties with the upload of your data, please reach out via email to <a href="mailto:jobs@planetly.org" target="_blank">jobs@planetly.org</a>.         </p>


(Junior) Offsetting Sourcing Manager - Climate Action (f/m/d)

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<h2>Customer Service Agent (w/m/d) deutschsprachig</h2>
<h6>                          Permanent employee,             Full-time                                         · Berlin              </h6>
<h5>Intro</h5>
<p>Mit Afilio möchten wir Menschen den Zugang zu den oftmals verstaubten Themen Versicherungen &amp; Altersvorsorge erleichtern. Mit über 2 Millionen registrierten Nutzer:innen und einem über 30-köpfigen Team, sind wir bereits auf einem guten Weg, möchten gemeinsam aber noch viel mehr erreichen. </p>
<p>Als<strong> Customer Service Agent (w/m/d)</strong> begleitest du unsere Nutzer:innen durch den Vorsorgedschungel und sorgst dafür, dass sie sich auf unserer Plattform nicht verirren.                     </p>
<h5>Deine Aufgaben</h5>
<ul>
<li>
<p><strong>Du betreust die Kommunikation mit unseren Kund:innen:</strong> Du sorgst auf unterschiedlichsten Kanälen (per Email, Chat, oder Telefon) dafür, dass sich Nutzer:innen auf unserer Plattform zurecht finden und optimierst so ihre Customer Journey. </p>
</li>
<li>
<p><strong>Du schaffst einen echten Mehrwert für unsere Kund:innen:</strong> Du begleitest Menschen nicht nur bei der Nutzung unserer Plattform, sondern stehst auch in emotionalen Situationen zur Seite und findest individuelle Lösungen für Probleme. </p>
</li>
<li>
<p><strong>Du bringst unsere Plattform auf das nächste Level: </strong>Durch den direkten Austausch mit unseren Nutzer:innen ermittelst du nicht nur ihre Bedürfnisse, sondern gibst auch Anreize auf eine stetige Verbesserung unserer Plattform und bist so aktiv daran beteiligt, Afilio als erste Adresse für Vorsorge zu etablieren. </p>
</li>
</ul>
<h5>Dein Profil</h5>
<ul>
<li>
<p>Erste Erfahrungen im Kundenservice sind ein Pluspunkt, aber kein Muss.</p>
</li>
<li>
<p>Du arbeitest gerne mit Menschen und dein Einfühlungsvermögen erleichtert es dir, bei deinem Gegenüber immer den richtigen Ton zu treffen. </p>
</li>
<li>
<p>Kommunikation betrachtest du als unverzichtbares Werkzeug guter Zusammenarbeit.</p>
</li>
<li>
<p>Du stehst hinter unserer Vision und hast Lust, Dinge anzupacken und dich in neue Themen und Aufgaben einzuarbeiten.</p>
</li>
<li>
<p>Neben Kreativität besitzt du außerdem ein gutes Sprachgefühl und kannst dich sowohl mündlich als auch schriftlich fließend auf Deutsch ausdrücken.</p>
</li>
<li>
<p>Dein Lebensmittelpunkt ist in Berlin und du könntest 2-3 Tage pro Woche ins Büro kommen. </p>
</li>
</ul>
<h5>Warum Afilio?</h5>
<ul>
<li>
<p>Ein motiviertes Team, das Lust hat gemeinsam mit dir etwas zu bewegen.</p>
</li>
<li>
<p>Flexibilität, bis zu drei Tage pro Woche aus dem Home Office zu arbeiten.</p>
</li>
<li>
<p>Eine steile Lernkurve, abwechslungsreiche Einblicke und die Möglichkeit, unsere Unternehmenskultur entscheidend mitzugestalten.</p>
</li>
<li>
<p>Eigenverantwortliches Arbeiten und Mitspracherecht werden bei uns großgeschrieben.</p>
</li>
<li>
<p>Wöchentliches Team-Frühstück, Lunch &amp; Learn Pausen und wechselnde Coffee-Dates halten unseren Teamspirit auch im Home Office hoch .</p>
</li>
<li>
<p>Gratis BVG-Ticket sowie natürlich gratis Getränke und gelegentliche Grillabende in unserem Office mitten im Prenzlauer Berg.</p>
</li>
<li>
<p>Und seit Neuestem: 30 Urlaubstage.</p>
</li>
</ul>
<h5>Über uns</h5>
<p>Afilio ist ein junges, schnell wachsendes Startup aus Berlin. Wir denken „versichert sein” neu. Als digitaler Lebensbegleiter wollen wir die erste Adresse sein, wenn es darum geht sich gegen die größten Risiken des Lebens abzusichern. </p>
<p>Mit der Unterstützung unserer renommierten Investoren (Cherry Ventures, Verena Pausder uvm.) konnten wir bereits über 2.000.000 Nutzer:innen von uns überzeugen und sind mit unserem Produkt Testsieger bei Stiftung Warentest geworden. Wir haben viel vor - und Du hast die Chance, von Anfang an dabei zu sein.‍</p>
<h5>Your application!</h5>
<p>             We appreciate your interest in Demo GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at <a href="mailto:demodaten@demo.de" target="_blank">demodaten@demo.de</a>.         </p>


Afilio

Customer Service Agent (f/m/d) german speaking

<p> </p>
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<h6>Permanent employee, Full-time · Berlin</h6>
<h5>What would be your mission?</h5>
<ul>
<li>Bei Software Anfragen bist du der erste Kontaktpunkt für alle Inbound Kanäle (Mail, Chat, Telefon).</li>
<li>Du setzt Accounts auf, erklärst die Software-Funktionalitäten und hilfst unseren Kunden dabei, alle anfallenden Angelegenheiten zu lösen.</li>
<li>Du verstehst die Bedürfnisse unserer Kunden und schulst sie in unseren Carbon Accounting Lösungen.</li>
<li>Du arbeitest an der Schnittstelle zwischen Sales, Product und Carbon Intelligence und stellst eine “best-in-class” Customer Experience sicher.</li>
<li>Du unterstützt die Weiterentwicklung unserer Software auf Basis von Kundenfeedback</li>
</ul>
<h5>Who is our best match?</h5>
<ul>
<li>Mindestens 1 Jahr Erfahrung im Customer Care / Service / Success. </li>
<li>Erste Erfahrung im Bereich Carbon Management sind wünschenswert.</li>
<li>Erfahrung im Handling von Software Business Kunden verschiedener Branchen. </li>
<li>Du zeichnest dich durch exzellente Kommunikation in Deutsch und Englisch aus - schriftlich und mündlich, weitere Sprachkenntnisse sind ein Vorteil.</li>
<li>Du bist sehr strukturiert und verfügst über eine detailorientierte Arbeitsweise.  </li>
<li>Du setzt für dich und Andere die höchsten Qualitätsstandards und deine Can-do Mentalität dient als Vorbildfunktion.</li>
</ul>
<h5>What do we offer?</h5>
<ul>
<li><strong>Become part of something bigger!</strong> We join forces in creating the leading platform for carbon management to build a planet-positive economy and make our ambitious OKRs reality</li>
<li>At Planetly you can <strong>do what you love</strong> and are best at, while doing good and <strong>create real-world impact</strong></li>
<li>You will become part of a <strong>collaborative and cross-functional environment</strong>, supported by regular knowledge sharing sessions, where you will be <strong>empowered through ownership</strong></li>
<li><strong>We are ever-evolving and so are you.</strong> A formalized bi-annual feedback process, meeting ratings, pulse checks, and leadership coaching to make sure that we grow together and <strong>find everyone's perfect spot at the table</strong></li>
<li>Enjoy the perks of working <strong>remote-first</strong> but always feel free to join us in our office in the heart of Berlin including a beautiful garden and the option to bring your dog to work</li>
<li>We offer an <strong>attractive &amp; competitive salary</strong>, as well as the <strong>equipment of your choice</strong> (iOS/Windows, home office furniture) and <strong>coverage for your cost of commuting</strong> if necessary</li>
</ul>
<p>Let’s do good and have some fun! We are looking forward to hearing from you!</p>
<p>Wir bei Planetly glauben, dass aus Vielfalt Widerstandsfähigkeit entsteht. Daher schätzen wir alle Perspektiven, die in unserem Team auf dem Weg zu einer planet-positive economy eingebracht werden.<br />
 <br />
Wir streben danach, einen inklusiven Arbeitsplatz zu schaffen, der psychische und physische Sicherheit bietet. Daher heißen wir alle willkommen, sich bei uns zu bewerben, insbesondere diejenigen, die in der Branche unterrepräsentiert sind: People of Color, LGBTQAI+ Personen, Frauen, Menschen mit Behinderungen (sowohl sichtbar als auch unsichtbar), Menschen jeden Alters oder Familienstandes. Wir möchten dazu ermutigen sich auch dann zu bewerben, wenn die technischen Anforderungen nicht zu 100% erfüllt werden können.<br />
 <br />
Wir konzentrieren uns auf unsere Stärken und arbeiten als Team um gemeinsam zu lernen, zu wachsen und großartige Dinge zu schaffen. Wir bei Planetly zeigen null Toleranz gegenüber Intoleranz.</p>
<h5>About us</h5>
<p>At <strong>.planetly </strong>we made it our mission to build the best technologie for the planet.  Founded by two serial entrepreneurs (Co-Founder of Outfittery and Co-Founder of Helpling) in early 2020, we believe that we can make a difference on a large scale by enabling companies to transition to a zero carbon economy. As we see ourselves as 'for-purpose - for-profit', we're committed to employing all entrepreneurial abilities to solve one of our generation's most pressing problems with the help of technology, data, and outstanding people. We’re a data and technology company that believes people are essential. If you want to become a part of our mission of making the business world more sustainable we are thrilled to hear from you.</p>
<h5>We'd love to hear from you</h5>
<p>Please fill out the following short form. If you have difficulties with the upload of your data, please reach out via email to <a href="mailto:jobs@planetly.org" target="_blank">jobs@planetly.org</a>.</p>


9 Customer service Jobs in Kreisfreie Stadt Berlin, Berlin, Germany