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TourRadar is a Series D, venture-backed Adventure Booking Platform disrupting a $200 billion industry. Revolutionizing how multi-day adventures are booked, we provide Operators with a platform that helps them manage, market, and sell their organized adventures to travelers directly (B2C) or via distribution partners (B2B2C) worldwide. 
Traditionally, booking an organized tour was a tedious and time-consuming process. Where will I stay? What activities will I do? What meals am I going to have? What operator can I trust? TourRadar makes booking multi-day adventures seamless and timely, partnering with 2,500+ operators to offer more than 50,000+ adventures in 160+ countries. Founded in 2010, TourRadar was the first to transition multi-day tours to an online marketplace, making them the leader in the industry. In 2021, TourRadar further revolutionized the industry by introducing the Adventure Booking Platform, connecting travelers, operators, and travel agents to organized adventures through one platform.
With 40+ different nationalities in our team and with offices in Europe, North America, and Australia, we work to deliver the best possible booking experience. Launched in 2010, we proudly develop and innovate exceptional talent and we are looking to scale our team.
We are currently looking for new bilingual (German/English) team members to join one of our Customer Support team as Support Agent (Full-time) in Vienna. 
Your responsibilities:
<ul><li>Effectively manage day-to-day communication (via email, phone ...) and resolve inquiries through our internal dashboard &amp; CRM.</li>
<li>Handle escalated files from the Support team and work on a resolution for the traveler and operator.</li>
<li>Ensure customers come first by collectively resolving issues in a professional manner.</li>
<li>Be the voice of TourRadar on the web and deliver unified TourRadar brand voice guidelines.</li>
<li>Educate customers and partners on how to best utilize the TourRadar platform. </li>
<li>Building an understanding of the products offered by TourRadar partners across the globe will help you to understand the full operating scope of TourRadar.</li>
</ul>Who you are: 
<ul><li>You are fluent in German and English in writing and speaking</li>
<li>You have experience in a customer-facing role</li>
<li>High standards of customer service and excellent communication/presentation skills</li>
<li>You have strong relationship-building skills with key internal and external stakeholders</li>
<li>You are tech-savvy and have worked with basic tools, maybe even reservation systems and internal communication tools</li>
<li>You are analytical and have strong problem-solving skills</li>
<li>You are flexible, a team player, pay attention to detail, and have a sense of humor</li>
<li>Experience within the Travel Industry is a plus, but not essential</li>
<li>Spanish and Italian skills are also a plus</li>
</ul>What can you expect?
<ul><li>Awesome Office: Located in the heart of Vienna's 1st District, our headquarters and its surroundings are second to none when it comes to atmosphere. Every day we enjoy an open office floor plan, complete with our “barketing department”, foosball games, and deluxe coffee machines that keep us buzzing.</li>
<li>Location: Vienna is a thriving startup hub, with ample opportunities to grow your network and enjoy the benefits of a city ranked number one for Quality of Living for ten years running! Affordable for families and young professionals, filled with nature parks, a lively restaurant scene, rolling vineyards, and plenty of art, culture, and events to enjoy on your weekends.</li>
<li>Flexibility: Work from home, or our beautiful office.</li>
<li>Office Exchange: As we're privileged to have three offices across the globe (Vienna, Toronto, and Brisbane), we encourage everyone to make use of our Office Exchange program. You will have the chance to get to know your colleagues better and become a local in a new city.</li>
<li>Diversity: Thrive in an international work environment that has more than 40 different nationalities under one roof. English is our official working language, but keep your ears peeled for a multitude of languages lingering in the hallways!</li>
<li>Regular team outings and events: Enjoy virtual or in-person team nights at least once a month with different themes and activities to keep us all connected. Expect spontaneous events and trips together from hiking trips, wine tasting, rock climbing, and more. </li>
<li>Workgroups: Join like-minded team members in voluntary workgroups around topics like wellbeing, sustainability or company culture to actively shape how we work at TourRadar</li>
<li>Well-being: Mobile working and disconnected working from managers and team members have unique challenges that are different from working in an office. We are aware that even though we are working hard, it is always important to maintain a healthy work-life balance and manage our mental health. To provide the necessary help you have free and anonymous access to check-ins, therapy &amp; workshops led by an external curated team of professionals. </li>
<li>Training &amp; Development: With annual training and development opportunities in place, we support each other through yearly Development and Reflection Talks (DaRT) to discuss individual development opportunities and future career paths. At our thriving start-up, there are many opportunities to grow and develop your skills through cross-departmental projects in our rapidly growing industry.</li>
<li>On top of this, you’ll also enjoy a monthly EUR 25 home office allowance for costs arising from working remotely, quarterly team lunches, employee discounts on all TourRadar adventures, and many more!</li>
</ul>Through a flexible startup atmosphere, flat hierarchies, and transparent lines of communication we welcome new ideas from fresh minds, so apply now and seize the chance of being part of a highly flexible and motivated team revolutionizing how multi-day adventures are booked all around the world!

TourRadar Toronto

TourRadar Brisbane

TourRadar

TourRadar GmbH

Support Agent - German speaker (Vienna)

<h5>ABOUT PREWAVE</h5>
<h2>(m/f/d) full-time</h2>
Do you want to be part of one of the fastest-growing AI companies in Supply Chain Risk Management?
 
At Prewave, we are dedicated to unlocking an unprecedented level of efficiency, transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AI-powered solutions, analysing traditional and social media in 50+ languages and predicting risks and disruptions all over the world. We help our clients to achieve a sustainable supply chain and to prevent any setbacks.
 
We are already trusted partners of AbInBev, BMW, Kärcher, PwC, Porsche and many more. With the increasing importance and attention to supply chain due diligence in Europe, we grow every day, and so does our team! 
 
We are looking for an IT Assistant in our IT Security team to join us on this exciting journey! 
<h5>YOUR MISSION</h5>
As our IT Assistant at Prewave, you will… 
<ul><li>
Install, configure and maintain our IT framework
</li>
<li>
Set up hardware and software applications as and when required for new and existing users
</li>
<li>
Provide general support for the for our computer users
</li>
<li>
Install and maintain various peripherals as well as installing relevant updates and patches
</li>
<li>
Various ongoing tasks such as managing the IT asset inventory, IT processes and so on
</li>
<li>
Support the Information Security Officer in administration tasks
</li>
</ul><h5>YOUR PROFILE</h5>
Must haves
<ul><li>
Regular access and willingness to work from our Vienna office
</li>
<li>
Keeping up to date with best practices in IT.
</li>
<li>
Fluent in English both written and spoken
</li>
<li>
A valid work permit for Austria
</li>
</ul>Bonus points for…
<ul><li>
Passionate about IT and a keen interest in IT Security
</li>
<li>
Willingness to learn and grow your knowledge in IT / IT Security
</li>
<li>
Living in Vienna
</li>
</ul> 
<h5>WHAT WE OFFER YOU</h5>
<ul><li>
An extensive compensation package 
	According to our collective agreement, the minimum salary for this role is EUR 2,051 gross per month, however the higher packages are likely based on your qualifications and experience.
</li>
<li>
A dynamic team in an open and inclusive work atmosphere  
	We are an equal opportunity employer, and we cherish the diversity in our team working from our office in Vienna.
</li>
<li>
Various opportunities to develop your career within the company 
	We are committed to building our team spirit based on mutual respect and support. We help each other achieve personal and shared goals.
</li>
<li>
Opportunity to be part of a highly innovative Austrian tech startup 
	We blaze the trail in our field, and we strive to help large firms ensure ethical and sustainable practices throughout their entire supply-chain processes.
</li>
<li>
A family-friendly environment 
	We offer flexible working hours and home-office possibilities to support a healthy work-life balance. 
</li>
</ul><a href="https://prewave.jobs.personio.com/job/791376?language=&amp;display=en#apply" target="_blank">Apply for this position</a>
<h5>ABOUT US</h5>
Prewave is an AI startup building a global supply chain intelligence platform. Our technology analyzes social &amp; news media in 50+ languages and detects and predicts disruption and sustainability risks. It is our goal to make local risks globally visible in order to make tomorrow’s supply chains more transparent, resilient and sustainable.

Prewave

IT Assistant (f/m/d)

Über die Rolle
ready2order ist ein FinTech-Unternehmen, das sich auf die Entwicklung innovativer Business-Management-Lösungen für kleine Unternehmen spezialisiert hat. Mit deiner empathischen und service-orientierten Art unterstützt du unsere KundInnen bei der Lösung technischer Probleme. Dabei zeichnet sich deine schriftliche Kundenkommunikation durch exzellentes Deutsch und einwandfreie Grammatik und Rechtschreibung aus. Als 2nd line Agent im Customer Success Team übernimmst Du vor allem die kniffligen Fälle, die von der 1st line nicht gelöst werden können. Du arbeitest also viel in "Stillarbeit", bist aber auch nicht schüchtern, Kunden zurückzurufen, um ein Problem zu klären.
Du bist Teil eines dynamischen und motivierten Customer Success Teams, wo wir nicht nur unsere Kunden, sondern auch uns gegenseitig unterstützen. 
In dieser Rolle kannst du entweder remote, von zu Hause aus, arbeiten, oder falls du in Wien und Umgebung wohnst auch gerne unser großes Office nutzen.
Deine Mission
<ul><li>Betreue unsere KundInnen und unterstütze sie mit Hintergrundwissen bei allen technischen Fragen mit dem Fokus nach ein paar Monaten auf API und statistischen Anfragen</li>
<li>Arbeite eng mit unserem Backoffice, Product Management Team und anderen Abteilungen zusammen</li>
<li>Bewältige administrative und technische Tätigkeiten im Handumdrehen</li>
<li>Stelle dich komplexen Problemen und finde die beste Lösung für unsere Kunden</li>
<li>Arbeite an Tickets und beantworte Kundenanfragen hauptsächlich per E-Mail, aber manchmal auch am Telefon</li>
</ul>Was macht Dich “ready” für uns
<ul><li>Lebe unsere Core Values: Customer Centricity, Teamwork, Ownership, Open Minded</li>
<li>Erste relevante Berufserfahrung durch Praktika o.ä.</li>
<li>Gerne auch Erfahrung im Bereich unserer Kunden (Gastro, Hotellerie,...)</li>
<li>Hohe Kunden- und Serviceorientierung </li>
<li>Technisches Verständnis und analytisches Denken</li>
<li>Ausgezeichnete Deutschkenntnisse in Sprache und Schrift sind ein Muss (mit einwandfreier Rechtschreibung)</li>
<li>Tragfähige Englischkenntnisse (da Unternehmenssprache)</li>
<li>Spaß an einem dynamischen Start-Up Umfeld mit vielen Veränderungen</li>
<li>Hohes Maß an Empathie, Geduld und Veränderungswillen</li>
</ul>Über uns
ready2order ist ein FinTech-Unternehmen, das sich auf die Entwicklung innovativer Business-Management-Lösungen für kleine Unternehmen spezialisiert hat. Zahlreiche Funktionen wie mobiles Bezahlen, Kunden- und Bestandsmanagement, fortschrittliche Analytik und ein intuitives Kassensystem helfen Unternehmen, ihr wirtschaftliches Potenzial voll auszuschöpfen. 
Gegründet im Jahr 2015, betreut ready2order bereits mehr als 10.000 Kunden in Deutschland und Österreich. Rund 100 Mitarbeiter arbeiten in einer Remote-First-Umgebung daran, ready2order zu einer zentralen Plattform für alle Finanz-Bedürfnisse von KMUs weiterzuentwickeln. 
Die Vision von ready2order ist es, der Standard für das Management von Kleinunternehmen zu werden, indem es einen zentralen Zugang zu allen wesentlichen Instrumenten bietet, die Unternehmer benötigen, um das volle Potenzial ihres Unternehmens auszuschöpfen.
Was macht uns „ready“ für dich
Du hast bei ready2order die Möglichkeit, Deine erlernten Fähigkeiten an konkreten Themen umzusetzen. Wir sind eine offene, kollegiale Community, die sich – auch in herausfordernden Zeiten wie diesen – gegenseitig unterstützt. Daher ist das virtuelle Arbeiten und das Bereitstellen von Arbeitsmaterial eine Selbstverständlichkeit für uns. Mac oder Windows, Du entscheidest. Außerdem bieten wir auch ein cooles, neues Office in zentraler Lage in Wien an, das Du natürlich jederzeit nutzen kannst wenn du möchtest. 
Du erhältst für die Position ein KV-Mindestbruttogehalt ab € 2.051. Die Bereitschaft zur Überzahlung, um deine Qualifikationen und Erfahrungen zu honorieren, ist für uns selbstverständlich.
Wenn Dich die Aufgaben und unser Angebot ansprechen, bewirb Dich jetzt und bring mit uns gemeinsam ready2order aufs nächste Level!
Wir freuen uns darauf, Dich kennen zu lernen!
Für Information wie ready2order Bewerberdaten verarbeitet siehe die <a href="https://ready2order.com/at/datenschutzerklaerung/" target="_blank">Datenschutzerklärung</a>.

ready2order

Technical Customer Support Agent

<h2>Customer Success / Project Manager (f/m/d)</h2>
We are a startup that is in the process of helping entrepreneurs with their online advertising in an automated and AI-controlled way. With shopstory, Google advertising has never been that easy and affordable. Thanks to our growth, we are looking for suitable and motivated employees to strengthen our Customer-Success-Team. 
You are a team player and want to work in a startup environment? You are interested in digital business models and you have an affinity for online marketing &amp; e-commerce? You want to work independently with an enthusiastic and motivated team? Then shopstory is the right place for you!
 
<h3>Your tasks</h3>
<ul><li>First point of contact for newly acquired customers</li>
<li>Support the build up of our customer success team</li>
<li>Assisting our new customers with the setup/onboarding of our software solution (e.g. Google Ads, Conversion Tracking)</li>
<li>Ongoing performance review of our customers’ software usage and derivation of recommendations for them</li>
<li>Support the further improvement of our software and the related customer success processes</li>
</ul><h3>Your profile</h3>
<ul><li>Practical experience in online performance marketing (Google Ads, Google Analytics, Conversion Tracking, etc.)</li>
<li>Bachelor’s degree or higher ideally with focus on (online) marketing, e-commerce, economics or tech</li>
<li>Independent customer-centric work style</li>
<li>Independent and result-oriented way of working with high willingness to learn</li>
<li>Ambitious, curious and passionate about the startup culture, venture capital and technology</li>
<li>Strong communication skills in German and English</li>
<li>Understanding of the e-commerce field and its underlying processes (advantage)</li>
<li>Onlinemarketing agency experience (advantage)</li>
</ul><h3>Your time with us offers</h3>
<ul><li>Wide range of tasks with room for personal initiative, independence and responsibility</li>
<li>Startup working atmosphere (including work equipment) in an interdisciplinary team with flexible working hours as well as a nice office with a fitness room</li>
<li>Further employee benefits (e.g. prepaid card with 4.40€ restaurant budget for each workday)</li>
<li>Working together with a young and highly motivated team</li>
<li>The opportunity to build up a software and AI startup</li>
<li>Compensation with appropriate qualifications: gross annual salary 36.076€</li>
</ul><h3>APPLY NOW</h3>
Are you interested or do you have any questions? Then let us make ads easier together. We are looking forward to receiving your application (CV, certificates, references). You can find more about us directly on <a href="///C:/Users/TobiasSchliesselberg/Downloads/boomerank.io" target="_blank">shopstory.ai</a>
‍

Vienna

Shopstory GmbH

Customer Success / Project Manager (f/m/d)

<h2>Customer Success Manager</h2>
<h6> Permanent employee, Full-time · Vienna </h6>
<h5>About Prewave</h5>
<h2>(m/f/d) full-time</h2>
Do you want to be part of one of the fastest-growing AI companies in Supply Chain Risk Management?
At Prewave, we are dedicated to unlocking an unprecedented level of efficiency, transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AI-powered solutions, analysing traditional and social media in 50+ languages and predicting risks and disruptions all over the world. We help our clients to achieve a sustainable supply chain and to prevent any setbacks.
We are already trusted partners of AbInBev, BMW, Kärcher, PwC, Porsche and many more. With the increasing importance and attention to supply chain due diligence in Europe, we grow every day, and so does our team! 
We are looking for a Customer Success Manager in our Customer Success team to join us on this exciting journey! 
<h5>Your mission</h5>
As our Customer Success Manager at Prewave, you will… 
<ul><li>
Take over clients from sales to take them through the onboarding process for a smooth implementation
</li>
<li>
Accompany our clients through their Proof-of-Concept projects and make sure they have a positive and successful experience with Prewave
</li>
<li>
Help to create an exceptional customer experience with the Prewave product by training users, sharing best practices and optimising customer use to their needs
</li>
<li>
Present the capabilities of our product to clients, thus creating the potential to upsell and grow our bottom line 
</li>
<li>
Communicate with our clients, understand their requirements, set up project plans and present results
</li>
<li>
Represent the customers’ best interest in the company, communicate their inputs with the technical team and help to improve our product to reflect customer needs
</li>
<li>
Keep the overview over several projects at a time, monitor their progress and make sure deadlines are met
</li>
<li>
Work cross-platforms to manage our customer data, keep it consolidated and up-to-date
</li>
</ul><h5>Your profile</h5>
Must haves
<ul><li>
2+ years of experience in a customer-facing role
</li>
<li>
Tech-savviness and ability to work with various technologies and online platforms
</li>
<li>
Familiarity or willingness to work in a high-paced start-up environment 
</li>
<li>
Initial experience with project management
</li>
<li>
a valid work permit for Austria 
</li>
<li>
fluent English and German skills
</li>
</ul>Bonus points for
<ul><li>
Completed higher education (HAK, HTL, Bachelor’s Degree or equivalent)
</li>
<li>
Previous experience in technical industry/environment
</li>
<li>
Previous experience or exposure to supply chain environment
</li>
</ul><h5>What we offer you</h5>
<ul><li>
An extensive compensation package According to our collective agreement, the minimum salary for this role is EUR 2,635 gross per month, however the higher packages are likely based on your qualifications and experience and might include a combination of fixed salary and bonus/commission.
</li>
<li>
A dynamic team in an open and inclusive work atmosphere We are an equal opportunity employer, and we cherish the diversity in our team working from our office in Vienna.
</li>
<li>
Various opportunities to develop your career within the company We are committed to building our team spirit based on mutual respect and support. We help each other achieve personal and shared goals.
</li>
<li>
Opportunity to be part of a highly innovative Austrian tech startup We blaze the trail in our field, and we strive to help large firms ensure ethical and sustainable practices throughout their entire supply-chain processes.
</li>
<li>
A family-friendly environment We offer flexible working hours and home-office possibilities to support a healthy work-life balance. 
</li>
</ul><h5>About us</h5>
Prewave is an AI startup building a global supply chain intelligence platform. Our technology analyzes social &amp; news media in 50+ languages and detects and predicts disruption and sustainability risks. It is our goal to make local risks globally visible in order to make tomorrow’s supply chains more transparent, resilient and sustainable. 
<h5>We are looking forward to hearing from you!</h5>
 Thank you for your interest in Prewave. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to <a href="mailto:jobs@prewave.ai" target="_blank">jobs@prewave.ai</a>.

Customer Success Manager (f/m/d)

Wien
Vollzeit mit Berufserfahrung
ab sofort
<h5>38,5h Woche</h5>
<h3>Wir suchen:</h3>
tripmakery ist ein schnell wachsendes Tourismus-Start-Up mit dem Fokus auf Gruppenreisen. Wir wollen mit unseren zukünftigen Mitarbeitern eine internationale Plattform für Gruppenreisen aufbauen.
<h3>Dafür suchen wir:</h3>
Eine erfahrene Kraft im Kundenservice die uns unterstützt, die Anforderungen unserer Kunden zu erkennen, zu verstehen und zu erfassen.
Deine Aufgabengebiete:
<ul><li>Betreuung von Kundenanfragen von Eingang bis Abschluss einer Buchung sowie Nachbetreuung</li>
<li>Kundenfeedback einholen und dessen Verarbeitung/Analyse für die Zukunft</li>
<li>Einholung von Angeboten und Kontrolle</li>
<li>Kundenorientierte Abwicklung: Stornierungen, Reklamationen</li>
<li>Beratungstätigkeiten</li>
</ul><h3>Du bringst mit:</h3>
<ul><li>Berufserfahrung im Kundenservice (Reisebüro oder Reservierungsabteilung von Vorteil)</li>
<li>Sprachen: Deutsch und Englisch, weitere Sprachen von Vorteil</li>
<li>Hohe Kundenorientierung, Kommunikations- und Kontaktfreude</li>
<li>Genauigkeit und Zuverlässigkeit</li>
<li>Selbstständiges Arbeiten</li>
</ul><h3>Was wir für dich tun:</h3>
<ul><li>Freiheit selbst zu entscheiden von wo aus gearbeitet wird (Home Office, Büro)</li>
<li>Hervorragendes Arbeitsklima</li>
<li>Möglichkeit in einem jungen Unternehmen selbst zu wachsen</li>
<li>Weiterentwicklungsmöglichkeiten</li>
<li>Flexibilität in der Arbeitsplatzgestaltung</li>
</ul>Arbeiten bei tripmakery heißt Freiheit, Fairness, Verantwortung. Ob du von zu Hause oder mit uns im Büro arbeiten möchtest bleibt dir überlassen. Am Ende zählen nur exzellente Ergebnisse. Du wirst bei allen Entscheidungen mit einbezogen und arbeitest direkt mit den Gründern zusammen um mit der tripmakery die Welt zu erobern.
<h3>Gehalt:</h3>
<ul><li>Lt. Kollektivvertrag 1.677€ Brutto (Verwendungsgruppe B) je nach Arbeitserfahrung kann dies angepasst werden.</li>
</ul>

6 Customer service Jobs in Austria