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TourRadar is a Series D, venture-backed Adventure Booking Platform disrupting a $200 billion industry. Revolutionizing how multi-day adventures are booked, we provide Operators with a platform that helps them manage, market, and sell their organized adventures to travelers directly (B2C) or via distribution partners (B2B2C) worldwide. 
Traditionally, booking an organized tour was a tedious and time-consuming process. Where will I stay? What activities will I do? What meals am I going to have? What operator can I trust? TourRadar makes booking multi-day adventures seamless and timely, partnering with 2,500+ operators to offer more than 50,000+ adventures in 160+ countries. Founded in 2010, TourRadar was the first to transition multi-day tours to an online marketplace, making them the leader in the industry. In 2021, TourRadar further revolutionized the industry by introducing the Adventure Booking Platform, connecting travelers, operators, and travel agents to organized adventures through one platform.
With 40+ different nationalities in our team and with offices in Europe, North America, and Australia, we work to deliver the best possible booking experience. Launched in 2010, we proudly develop and innovate exceptional talent and we are looking to scale our team.
We are currently looking for new bilingual (German/English) team members to join one of our Customer Support team as Support Agent (Full-time) in Vienna. 
Your responsibilities:
<ul>
<li>Effectively manage day-to-day communication (via email, phone ...) and resolve inquiries through our internal dashboard &amp; CRM.</li>
<li>Handle escalated files from the Support team and work on a resolution for the traveler and operator.</li>
<li>Ensure customers come first by collectively resolving issues in a professional manner.</li>
<li>Be the voice of TourRadar on the web and deliver unified TourRadar brand voice guidelines.</li>
<li>Educate customers and partners on how to best utilize the TourRadar platform. </li>
<li>Building an understanding of the products offered by TourRadar partners across the globe will help you to understand the full operating scope of TourRadar.</li>
</ul>
Who you are: 
<ul>
<li>You are fluent in German and English in writing and speaking</li>
<li>You have experience in a customer-facing role</li>
<li>High standards of customer service and excellent communication/presentation skills</li>
<li>You have strong relationship-building skills with key internal and external stakeholders</li>
<li>You are tech-savvy and have worked with basic tools, maybe even reservation systems and internal communication tools</li>
<li>You are analytical and have strong problem-solving skills</li>
<li>You are flexible, a team player, pay attention to detail, and have a sense of humor</li>
<li>Experience within the Travel Industry is a plus, but not essential</li>
<li>Spanish and Italian skills are also a plus</li>
</ul>
What can you expect?
<ul>
<li>Awesome Office: Located in the heart of Vienna's 1st District, our headquarters and its surroundings are second to none when it comes to atmosphere. Every day we enjoy an open office floor plan, complete with our “barketing department”, foosball games, and deluxe coffee machines that keep us buzzing.</li>
<li>Location: Vienna is a thriving startup hub, with ample opportunities to grow your network and enjoy the benefits of a city ranked number one for Quality of Living for ten years running! Affordable for families and young professionals, filled with nature parks, a lively restaurant scene, rolling vineyards, and plenty of art, culture, and events to enjoy on your weekends.</li>
<li>Flexibility: Work from home, or our beautiful office.</li>
<li>Office Exchange: As we're privileged to have three offices across the globe (Vienna, Toronto, and Brisbane), we encourage everyone to make use of our Office Exchange program. You will have the chance to get to know your colleagues better and become a local in a new city.</li>
<li>Diversity: Thrive in an international work environment that has more than 40 different nationalities under one roof. English is our official working language, but keep your ears peeled for a multitude of languages lingering in the hallways!</li>
<li>Regular team outings and events: Enjoy virtual or in-person team nights at least once a month with different themes and activities to keep us all connected. Expect spontaneous events and trips together from hiking trips, wine tasting, rock climbing, and more. </li>
<li>Workgroups: Join like-minded team members in voluntary workgroups around topics like wellbeing, sustainability or company culture to actively shape how we work at TourRadar</li>
<li>Well-being: Mobile working and disconnected working from managers and team members have unique challenges that are different from working in an office. We are aware that even though we are working hard, it is always important to maintain a healthy work-life balance and manage our mental health. To provide the necessary help you have free and anonymous access to check-ins, therapy &amp; workshops led by an external curated team of professionals. </li>
<li>Training &amp; Development: With annual training and development opportunities in place, we support each other through yearly Development and Reflection Talks (DaRT) to discuss individual development opportunities and future career paths. At our thriving start-up, there are many opportunities to grow and develop your skills through cross-departmental projects in our rapidly growing industry.</li>
<li>On top of this, you’ll also enjoy a monthly EUR 25 home office allowance for costs arising from working remotely, quarterly team lunches, employee discounts on all TourRadar adventures, and many more!</li>
</ul>
Through a flexible startup atmosphere, flat hierarchies, and transparent lines of communication we welcome new ideas from fresh minds, so apply now and seize the chance of being part of a highly flexible and motivated team revolutionizing how multi-day adventures are booked all around the world!

TourRadar Toronto

TourRadar Brisbane

TourRadar

TourRadar GmbH

Support Agent - German speaker (Vienna)

Scroll down for English.
Wir bei Raus wollen Stadtbewohnern neue Möglichkeiten bieten, sich mit zeitgemäßen, smarten Cabins eine Auszeit vom Großstadtleben zu nehmen, abzuschalten und neue Energie in der Natur zu tanken. 2021 gegründet stehen wir noch ganz am Anfang unserer Reise, aber haben Großes vor! Um viele Menschen Raus zu bringen, erweitern wir unser (noch) kleines, aber feines Team in Berlin.
Du brennst für Top-Kundenservice, möchtest unseren Gästen eine unvergessliche Erfahrung bieten und dabei in einem jungen, nachhaltigen Unternehmen arbeiten? Als Guest Experience Lead (all genders) stellst du sicher, dass unsere Cabin-Gäste die optimale Raus-Experience haben und baust so mit uns ein Hospitality Tech Startup und eine Community an Raus-Lovern maßgeblich mit auf.
Wir suchen jemanden für unser Headquarter in Berlin (mit Home-Office-Möglichkeiten) für 40 Wochenstunden.
<h1>Dein Job bei Raus.</h1>
<ul>
<li>Führung, Aufbau und Gestaltung des Guest Experience Departments</li>
<li>Einarbeitung neuer Mitarbeiter:innen</li>
<li>Erstellung und Verwaltung von Buchungen und Upselling</li>
<li>Betreuung der Gäste vor, während und nach ihrem Aufenthalt</li>
<li>Beschwerdemanagement</li>
<li>internes Schnittstellenmanagement</li>
<li>Planung, Koordination und Verwaltung von Leistungen externer Partner</li>
<li>Erstellung von OKR-relevanten Reports</li>
<li>Du bist unser Aushängeschild für unsere Gäste und erste Ansprechperson bei allen Fragen und Anliegen vor, während und nach dem Aufenthalt.</li>
<li>Du bearbeitest Anfragen per Telefon, E-mail und Ticketsystem.</li>
<li>Du bearbeitest und verwaltest Buchungen in unserem Buchungssystem Apaleo.</li>
</ul>
<h1>Dein Profil.</h1>
<ul>
<li>Du hast fundierte Erfahrungen als Führungskraft im Bereich Kundenbetreuung.</li>
<li>Ein ausgeprägtes Wir-Gefühl, Empathie sowie ein kooperativer Führungsstil zeichnen Dich aus, denn Dein Team ist für Dich der größte Hebel, um Deine Ziele zu erreichen.</li>
<li>Idealerweise hast du schon Erfahrung im Bereich Customer Support oder Reservierung gesammelt.</li>
<li>Du bist äußerst service-orientiert, kommunizierst rasch, effizient und stets freundlich und arbeitest immer nach dem Prinzip “Customer first”.</li>
<li>Du brennst dafür Reisen und Natururlaub neu zu definieren, bist naturverbunden und liebst es Zeit draussen zu verbringen.</li>
<li>Du sprichst und schreibst fließend Deutsch und Englisch, weitere Sprachen sind gerne gesehen.</li>
</ul>
<h1>Warum Raus?</h1>
<ul>
<li>Werde von Anfang an Teil eines schnell wachsenden Early-Stage-Startups mit Unterstützung von renommierten Investoren und einer offenen, diversen und transparenten Unternehmenskultur.</li>
<li>Bei uns erhältst du Verantwortung von Tag 1 an. Als eine/r der ersten Mitarbeitenden gestaltest du Raus maßgeblich mit, entwickelst mit uns die Zukunft von Nature Hospitality und hilfst uns aktiv beim Aufbau eines nachhaltigen Unternehmens.</li>
<li>Arbeite in einem jungen, professionellen und ambitionierten Team mit flachen Strukturen und großem Potenzial für dein persönliches und berufliches Wachstum. Du arbeitest direkt mit unserem erfahrenen Management Team, das dir bei Fragen mit Rat und Tat zur Seite steht.</li>
<li>28 Urlaubstage sowie 1 zusätzlicher freier Tag für wohltätige Zwecke pro Jahr.</li>
<li>3 Übernachtung pro Jahr für dich und dein +1 in unseren Raus Cabins gehen auf uns.</li>
<li>Ein flexibles Arbeitsumfeld mit schönem Büro in Berlin, gefülltem Kühlschrank, gutem Kaffee und frischem Obst.</li>
</ul>
<h1>Über Raus.</h1>
Raus wurde 2021 von den Schulfreunden Christopher Eilers, Johann Ahlers und Julian Trautwein in Berlin gegründet und verfolgt die Mission, Städtern unkomplizierten Zugang zu Rückzugsorten vom hektischen Alltag zu bieten. Raus wird von branchenführenden VCs und Angel-Investoren unterstützt, darunter der Venture-Capital-Fonds Speedinvest, die Tourlane-Gründer Julian Stiefel und Julian Weselek, der ehemalige Airbnb MD Europe, Middle East &amp; Africa und Zazume-Gründer Jeroen Merchiers sowie BCG Digital Ventures Managing Director &amp; Partner Urs Rahne. Mehr unter <a href="http://www.raus.life/" target="_blank">raus.life</a>.
 ❤️ Wir bieten allen Bewerber:innen gleiche Chancen ohne Rücksicht auf Geschlecht, Rasse, Hautfarbe, ethnische oder soziale Herkunft, genetische Merkmale, Sprache, Religion oder Weltanschauung, politische oder sonstige Überzeugungen, Zugehörigkeit zu einer nationalen Minderheit, Eigentum, Geburt, Behinderung, Alter oder sexuelle Ausrichtung.
 
<h1>Und jetzt?</h1>
Haben wir dein Interesse geweckt? Super! Sende uns deinen Lebenslauf und ein paar Sätze, warum du glaubst, dass wir ein guter Match wären mit Angabe deines frühestmöglichen Einstiegstermins an folgende Email Adresse:  <a href="mailto:" target="_blank">jobs@raus.life</a>
Wir freuen uns auf dich!
Komm mit uns Raus. 🌳
<h1>Raus</h1>
At Raus, we want to offer city dwellers new opportunities to take a break from big city life with contemporary, smart cabins, to switch off and recharge their batteries in nature. Founded in 2021, we are still at the very beginning of our journey, but we have big plans! In order to get many people Raus, we are expanding our (still) small but fine team in Berlin.
Are you passionate about top customer service and want to offer our guests an unforgettable experience while working in a young, sustainable company? As a Guest Experience Lead (all genders) you will ensure that our cabin guests have the best Raus experience. You will help us build a hospitality tech startup and a community of Raus lovers.
We are looking for someone for our headquarters in Berlin (with home office options) f40 hours per week.
<h1>Your Job at Raus.</h1>
<ul>
<li>Management, development and design of the Guest Experience Department</li>
<li>Induction of new employees</li>
<li>Creation and management of bookings and upselling</li>
<li>Supporting guests before, during and after their stay</li>
<li>complaint management</li>
<li>Internal interface management</li>
<li>Planning, coordination and management of services of external partners</li>
<li>Creation of OKR-relevant reports</li>
<li>You are our figurehead for our guests and the first contact person for all questions and concerns before, during and after their stay.</li>
<li>You handle inquiries by phone, e-mail and ticket system.</li>
<li>You process and manage bookings in our booking system Apaleo.</li>
</ul>
<h1>Your profile.</h1>
<ul>
<li>You have sound experience as a manager in the area of customer service.</li>
<li>You are characterized by a strong sense of unity, empathy and a cooperative management style, because your team is your greatest lever for achieving your goals.</li>
<li>Ideally, you have already gained experience in customer support or reservations.</li>
<li>You are extremely service-oriented, communicate quickly, efficiently and always in a friendly manner and always work according to the principle "customer first".</li>
<li>You are passionate about redefining travel and nature vacations, are close to nature and love to spend time outdoors.</li>
<li>You speak and write German and English fluently, other languages are welcome.</li>
</ul>
<h1>Why Raus?</h1>
<ul>
<li>Become part of a fast-growing early-stage startup from the start with the support of renowned investors and an open, diverse and transparent corporate culture.</li>
<li>With us you get responsibility from day 1. As one of the first employees, you play a key role in shaping Raus, developing the future of Nature Hospitality with us and actively helping us to build a sustainable company.</li>
<li>Work in a young, professional and ambitious team with flat structures and great potential for your personal and professional growth. You will work directly with our experienced management team, who will be happy to answer any questions you may have.</li>
<li>28 vacation days plus 1 extra day off for charity per year.</li>
<li>3 night per year for you and your +1 in our Raus Cabins are on us.</li>
<li>A flexible working environment with a nice office in Berlin, a stocked fridge, good coffee and fresh fruit.</li>
</ul>
<h1>About Raus.</h1>
Raus was founded in Berlin in 2021 by school friends Christopher Eilers, Johann Ahlers and Julian Trautwein and pursues the mission of offering city dwellers easy access to retreats from hectic everyday life. Raus is backed by industry-leading VCs and angel investors including venture capital fund Speedinvest, Tourlane founders Julian Stiefel and Julian Weselek, former Airbnb MD Europe, Middle East &amp; Africa and Zazume founder Jeroen Merchiers, and BCG Digital Ventures Managing Director &amp; Partner Urs Rahne. Find out more at <a href="http://www.raus.life/" target="_blank">raus.life</a>.
 ♥️ All individuals seeking employment at Raus are considered equally without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical disability, gender identity, sexual orientation, or any other legally protected characteristic.
 
<h1>And now?</h1>
Have we sparked your interest? Excellent! Send us your CV and a few sentences why you think we would be a good match, stating your earliest possible starting date to the following email address: <a href="mailto:" target="_blank">jobs@raus.life</a>
We look forward to you!
Come Raus with us. 🌳

Raus

Guest Experience Lead (f/m/d)

Scroll down for English.
Wir bei Raus wollen Stadtbewohnern neue Möglichkeiten bieten, sich mit zeitgemäßen, smarten Cabins eine Auszeit vom Großstadtleben zu nehmen, abzuschalten und neue Energie in der Natur zu tanken. 2021 gegründet stehen wir noch ganz am Anfang unserer Reise, aber haben Großes vor! Um viele Menschen Raus zu bringen, erweitern wir unser (noch) kleines, aber feines Team in Berlin.
Du brennst für Top-Kundenservice, möchtest unseren Gästen eine unvergessliche Erfahrung bieten und dabei in einem jungen, nachhaltigen Unternehmen arbeiten? Als Guest Experience Working Student (all genders) stellst du sicher, dass unsere Cabin-Gäste die optimale Raus-Experience haben und baust so mit uns ein Hospitality Tech Startup und eine Community an Raus-Lovern maßgeblich mit auf.
Wir suchen jemanden für unser Headquarter in Berlin (mit Home-Office-Möglichkeiten) für 20 Wochenstunden.
<h1>Dein Job bei Raus.</h1>
<ul>
<li>Du bist unser Aushängeschild für unsere Gäste und erste Ansprechperson bei allen Fragen und Anliegen vor, während und nach dem Aufenthalt.</li>
<li>Du bearbeitest Anfragen per Telefon, E-mail und Ticketsystem.</li>
<li>Du bearbeitest und verwaltest Buchungen in unserem Buchungssystem Apaleo.</li>
</ul>
<h1>Dein Profil.</h1>
<ul>
<li>Du bist derzeit an einer Universität oder Wirtschaftsschule in den Bereichen BWL, Hospitality Management, Tourismusmanagement oder einem vergleichbaren Studiengang eingeschrieben.</li>
<li>Idealerweise hast du schon Erfahrung im Bereich Customer Support oder Reservierung gesammelt.</li>
<li>Du bist äußerst service-orientiert, kommunizierst rasch, effizient und stets freundlich und arbeitest immer nach dem Prinzip “Customer first”.</li>
<li>Du brennst dafür Reisen und Natururlaub neu zu definieren, bist naturverbunden und liebst es Zeit draussen zu verbringen.</li>
<li>Du sprichst und schreibst fließend Deutsch und Englisch, weitere Sprachen sind gerne gesehen.</li>
</ul>
<h1>Warum Raus?</h1>
<ul>
<li>Werde von Anfang an Teil eines schnell wachsenden Early-Stage-Startups mit Unterstützung von renommierten Investoren und einer offenen, diversen und transparenten Unternehmenskultur.</li>
<li>Bei uns erhältst du Verantwortung von Tag 1 an. Als eine/r der ersten Mitarbeitenden gestaltest du Raus maßgeblich mit, entwickelst mit uns die Zukunft von Nature Hospitality und hilfst uns aktiv beim Aufbau eines nachhaltigen Unternehmens.</li>
<li>Arbeite in einem jungen, professionellen und ambitionierten Team mit flachen Strukturen und großem Potenzial für dein persönliches und berufliches Wachstum. Du arbeitest direkt mit unserem erfahrenen Management Team, das dir bei Fragen mit Rat und Tat zur Seite steht.</li>
<li>20 Urlaubstage sowie 1 zusätzlicher freier Tag für wohltätige Zwecke pro Jahr.</li>
<li>1 Übernachtung pro Jahr für dich und dein +1 in unseren Raus Cabins gehen auf uns.</li>
<li>Ein flexibles Arbeitsumfeld mit schönem Büro in Berlin, gefülltem Kühlschrank, gutem Kaffee und frischem Obst.</li>
</ul>
<h1>Über Raus.</h1>
Raus wurde 2021 von den Schulfreunden Christopher Eilers, Johann Ahlers und Julian Trautwein in Berlin gegründet und verfolgt die Mission, Städtern unkomplizierten Zugang zu Rückzugsorten vom hektischen Alltag zu bieten. Raus wird von branchenführenden VCs und Angel-Investoren unterstützt, darunter der Venture-Capital-Fonds Speedinvest, die Tourlane-Gründer Julian Stiefel und Julian Weselek, der ehemalige Airbnb MD Europe, Middle East &amp; Africa und Zazume-Gründer Jeroen Merchiers sowie BCG Digital Ventures Managing Director &amp; Partner Urs Rahne. Mehr unter <a href="http://www.raus.life/" target="_blank">raus.life</a>.
❤️ Wir bieten allen Bewerber:innen gleiche Chancen ohne Rücksicht auf Geschlecht, Rasse, Hautfarbe, ethnische oder soziale Herkunft, genetische Merkmale, Sprache, Religion oder Weltanschauung, politische oder sonstige Überzeugungen, Zugehörigkeit zu einer nationalen Minderheit, Eigentum, Geburt, Behinderung, Alter oder sexuelle Ausrichtung.
 
<h1>Und jetzt?</h1>
Haben wir dein Interesse geweckt? Super! Sende uns deinen Lebenslauf und ein paar Sätze, warum du glaubst, dass wir ein guter Match wären mit Angabe deines frühestmöglichen Einstiegstermins an folgende Email Adresse:  <a href="mailto:" target="_blank">jobs@raus.life</a>
Wir freuen uns auf dich!
Komm mit uns Raus. 🌳
<h1>Raus</h1>
At Raus, we want to offer city dwellers new opportunities to take a break from big city life with contemporary, smart cabins, to switch off and recharge their batteries in nature. Founded in 2021, we are still at the very beginning of our journey, but we have big plans! In order to get many people Raus, we are expanding our (still) small but fine team in Berlin.
Are you passionate about top customer service and want to offer our guests an unforgettable experience while working in a young, sustainable company? As a Guest Experience Working Student (all genders) you will ensure that our cabin guests have the best possible Raus experience. You will help us build a hospitality tech startup and a community of Raus lovers.
We are looking for someone for our headquarters in Berlin (with home office options) for 30 - 40 hours per week.
<h1>Your Job at Raus.</h1>
<ul>
<li>You are our figurehead for our guests and the first point of contact for all questions and concerns before, during and after their stay.</li>
<li>You process inquiries by phone, e-mail and our ticket system.</li>
<li>You process and manage bookings in our booking system Apaleo.</li>
</ul>
<h1>Your profile.</h1>
<ul>
<li>Currently enrolled in a university or business school in business administration, hospitality management, tourism management, or a similar degree program.</li>
<li>Ideally, you have already gained experience in customer success or front office/reservation.</li>
<li>You are extremely service-oriented, communicate quickly, efficiently and always in a friendly manner and always work according to the "customer first" principle.</li>
<li>You are passionate about redefining travel and nature holidays, are close to nature and love to spend time outdoors.</li>
<li>You speak and write fluent German and English, other languages are welcome.</li>
</ul>
<h1>Why Raus?</h1>
<ul>
<li>Become part of a fast-growing early-stage startup from the start with the support of renowned investors and an open, diverse and transparent corporate culture.</li>
<li>With us you get responsibility from day 1. As one of the first employees, you play a key role in shaping Raus, developing the future of Nature Hospitality with us and actively helping us to build a sustainable company.</li>
<li>Work in a young, professional and ambitious team with flat structures and great potential for your personal and professional growth. You will work directly with our experienced management team, who will be happy to answer any questions you may have.</li>
<li>20 vacation days plus 1 extra day off for charity per year.</li>
<li>1 night per year for you and your +1 in our Raus Cabins are on us.</li>
<li>A flexible working environment with a nice office in Berlin, a stocked fridge, good coffee and fresh fruit.</li>
</ul>
<h1>About Raus.</h1>
Raus was founded in Berlin in 2021 by school friends Christopher Eilers, Johann Ahlers and Julian Trautwein and pursues the mission of offering city dwellers easy access to retreats from hectic everyday life. Raus is backed by industry-leading VCs and angel investors including venture capital fund Speedinvest, Tourlane founders Julian Stiefel and Julian Weselek, former Airbnb MD Europe, Middle East &amp; Africa and Zazume founder Jeroen Merchiers, and BCG Digital Ventures Managing Director &amp; Partner Urs Rahne. Find out more at <a href="http://www.raus.life/" target="_blank">raus.life</a>.
 ♥️ All individuals seeking employment at Raus are considered equally without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical disability, gender identity, sexual orientation, or any other legally protected characteristic.
 
<h1>And now?</h1>
Have we sparked your interest? Excellent! Send us your CV and a few sentences why you think we would be a good match, stating your earliest possible starting date to the following email address: <a href="mailto:" target="_blank">jobs@raus.life</a>
We look forward to you!
Come Raus with us. 🌳

Guest Experience Working Student (f/m/d)

<h2>💭 About <a href="https://www.stotles.com" target="_blank">Stotles</a></h2>
 🎖 Our <a href="https://www.notion.so/Mission-Values-85f1e212d1204a5fb17cf6c5eb3a6877" target="_blank">mission</a> is to unlock the potential of business and government working better, together.
The partnership between business and government is vital in making our communities productive &amp; cohesive, but inefficiency and bureaucracy is currently the norm. We are using a modern approach to change this.
Our SaaS platform gives businesses a clear view of opportunities to work with the public sector, and the tools needed to manage them. We are bringing together a massive amount of messy government data to bring clarity and transparency to a space that desperately needs it.
We've seen fantastic traction from industry leading customers such as UiPath, Gitlab, Freshworks, and Tableau.
Learn more:
<a href="https://www.notion.so/Working-at-Stotles-260e5f22be564a6280671fe149c703f9" target="_blank">Working at Stotles</a>
<h2>💡 About this Role &amp; Why We're Hiring</h2>
It's go time. Here's why we're looking for you.
We operate in a sector ripe for technological improvement. Our market is hungry for change.
We're hiring a highly motivated, innovative individual to engage and delight our customers at every touchpoint, making a long-term partnership with Stotles a no-brainer. Our customer base is growing quickly so we need somebody excited by the opportunity to get in at the ground floor and help shape what Customer Success at Stotles looks like.
 💷 Comp Range: £40-55k salary with £5-8k in equity depending on previous experience
 
<h2>🔨 What You'll Do</h2>
You'll work closely with senior stakeholders from a portfolio of Stotles' most strategic accounts to uncover and solve for their critical business issues using the Stotles product, becoming a trusted advisor that delivers the best-in-class service for which Stotles is known.
Reporting into the Head of Customer Success, this role will be responsible for:
<ul>
<li>Developing Customer Success Plans with our largest accounts, working with key stakeholders to identify their success criteria and implement plans to meet those objectives.</li>
<li>Managing key touchpoints with priority accounts in their customer journey (from on-boarding, through QBRs into retention and beyond) to drive customer adoption / engagement and track progress against key measures of success.</li>
<li>Crafting our new and growing services offering, working closely with the Stotles CEO &amp; CPO to develop the Stotles product in line with customer feedback to drive ROI.</li>
<li>Driving customer engagement with bespoke services, including scoping and delivery of custom research projects.</li>
<li>Developing and improving records of all relevant customer artefacts (e.g. proposals, decks, account plans, custom reports etc.).</li>
<li>Nurturing and escalating growth opportunities – including customer retention, upsell and referrals.</li>
<li>Injecting the voice of the customer into the heart of all decision-making at Stotles, ensuring to close the feedback loop with key stakeholders and creating Stotles advocates.</li>
</ul>
<h2>⌨️ Who We're Looking For</h2>
<ul>
<li>Experience
<ul>
<li>2+ years’ experience in customer facing services or research / business analyst role (e.g. consulting, sales/account management or client services).</li>
<li>Bachelor’s degree is desirable, or equivalent business experience.</li>
<li>Deep understanding of core Customer Success functions; able to deliver on-boarding and user adoption to drive account health.</li>
<li>Extensive experience building strong internal and external relationships.</li>
<li>(Good to have) experience translating complex data sets into easily digestible client-facing reports.</li>
<li>(Good to have) experience working in a SaaS / start-up environment.</li>
</ul>
</li>
<li>Mentality
<ul>
<li>Track record of showing initiative, and able to find ways to get things done when ambiguity is high.</li>
<li>Unafraid to say, "I don't know the answer. But I have a few ideas on how we can find out".</li>
<li>Able to listen, think logically, strategically, and tactically to solve complex problems and drive product / process improvement.</li>
</ul>
</li>
<li>Methods
<ul>
<li>Freakishly organised; able to plan and meet deadlines in line with business and customer requirements.</li>
<li>Data-driven and outcome-focused. Able to understand and articulate technical concepts and devise sensible solutions.</li>
</ul>
</li>
<li>Skills
<ul>
<li>Excellent interpersonal and communications skills; able to quickly build lasting rapport with people you have just met.</li>
<li>Understand the importance of trust-based relationships - with customers, prospects, partners, and colleagues.</li>
<li>Able to consistently set and meet deadlines with high attention to detail and personal standards of quality.</li>
<li>Highly proficient English (written and spoken).</li>
<li>Proficient in the use of Hubspot or other CRM (Salesforce, MS Dynamics etc..).</li>
<li>MS Office / equivalent business tools (working knowledge of Excel, Powerpoint, etc).</li>
</ul>
</li>
</ul>
 📢 Most importantly, we're looking for curious, ambitious people who love to learn new things. If (for any reason) you don't fit our requirements but you're passionate about our vision, don't hesitate to apply!
 
<h2>👉 You at Stotles</h2>
<ul>
<li>
📈 How you'll learn and grow
🧠 What you will learn
We believe individual learning is extremely important. In addition to a <a href="https://www.notion.so/Benefits-Perks-d432e517cf35412a8460a6530a7d6ee3" target="_blank">dedicated budget for personal development</a>, here are some of the things you'll learn as you go:
<ul>
<li>
Customers Success
We exist for our customers. You will also support how we derive insights from our customers and translate those to improve the product. This means actually speaking to, understanding, and serving our customers.
</li>
<li>
Data
We're working with massive amounts of data, from our customers and our product. This gives you the chance to get your hands dirty and play with data using novel techniques and interesting tools.
</li>
<li>
Leadership
Mentor/mentee opportunities as the team grows.
</li>
</ul>
🚀 Progression
Working at Stotles provides many opportunities to grow. This takes shape across positions, teams, and geographies. As an early employee, we're not just hiring you as a Customer Success Manager, but also a future leader of our company. Ipso facto, on-going progression is an integral part of your journey at Stotles.
We're committed to helping you create avenues for long-term growth - both personal and professional. Here are some progression and growth opportunities we commit to our Customer Success Manager:
<ul>
<li>
A Future Leader &amp; Mentor
As an early-stage company we are always growing and scaling. Evolution is vital. We're committed to supporting your growth and development so you continue to level up your responsibility and impact. We'll entrust you with building and mentoring world-class teams.
</li>
<li>
Skin in the Game
We provide equity options to our early employees from the get-go, and at key milestones in your journey. You're integral to writing this story with us.
</li>
<li>
Builder of Networks
We'll create opportunities for you to develop relationships with global leaders across sectors, from VC's, to NGO's, to governments, to companies - for example, through involvement with our growing Customer Advisory Board.
</li>
<li>
Non-Stop Learning
We'll provide ways to help you learn, evolve, and stay sharp as quickly as the world around us changes - from both technical and non-technical areas - with options for sponsored events, mentoring and independent learning.
</li>
<li>
Reliable Culture
We're committed to growing the culture you need to feel empowered at work. We'll push you to be ambitious, we'll build trust, and we'll drive impact.
</li>
</ul>
</li>
<li>
📆 What you'll do in a typical week
<ul>
<li>Working with leadership to shape the future of Stotles - You'll work with the leadership of the company, and you will become a leader. You'll feed learnings into, and be a part of, strategic discussions that determines how Stotles evolves.</li>
<li>Talking with and listening to customers, potential customers, partners, and investors - just as it sounds.</li>
<li>Research / data analysis - You’ll work closely with Stotles colleagues, customers and data to help end users leverage relevant, actionable insights from the product to drive engagement with / ROI from the app.</li>
<li>Weekly Commercial Team meeting - we operate on weekly sprints to discuss outcomes, and plan tasks for the following week.</li>
<li>Bi-weekly product meeting - discuss the latest changes to the product and roadmap. We believe everyone should have a say in the direction of the product - and especially you.</li>
<li>1-on-1 development sessions - discuss your progress and career goals as well as us having the chance to give us feedback on how you're finding Stotles life</li>
<li>Physical &amp; mental wellbeing - whether it's going to the gym, meditating, or anything else you might spend your <a href="https://www.notion.so/Benefits-Perks-d432e517cf35412a8460a6530a7d6ee3" target="_blank">wellbeing allowance</a> on!</li>
<li>Social Opportunities - we're a hybrid team so organise in-person and virtual team chills to stay connected &amp; have fun. Get ready for Mario Kart tournaments, Wiki-Wars &amp; regular lunch trips to explore the area!</li>
</ul>
</li>
</ul>
<a href="https://www.notion.so/Benefits-Perks-d432e517cf35412a8460a6530a7d6ee3" target="_blank">Benefits &amp; Perks</a>
<a href="https://www.notion.so/Equality-Diversity-Inclusion-9da5998f8a15465ca39fcc7d8b60e501" target="_blank">Equality, Diversity &amp; Inclusion</a>
<h2>📄 Next steps</h2>
<ul>
<li>
🔎 Check out our interview process We're currently running the process in-person, but this is subject to change depending on the COVID situation.
Click the link below to submit your application. At each stage of the interview process, we'll ensure you have time to ask questions and get to know more about the role and our team. We aim to follow a two-stage process, but this can change form time to time. We'll keep you updated if that happens.
Stage 1 - Intro call: Approx. 30-minute. A chance to get to know each other, and chat through your experiences, motivations, and goals. Successful candidates will be asked to complete a short exercise, which you will present at stage 2.
Stage 2 - Communication &amp; Skills Assessment: In-person/video call. Approx. 45-minutes. Candidates present results of the exercise to the Stotles team, with time for discussion and other questions. After this, 15-minutes of general conversation/Q&amp;A about Stotles and getting to know the rest of the team.
Stage 3 - Meet the team: In-person/video call. Approx. 30-45 minutes. A chance to get to know the team, make sure we're the right fit for you (and vice versa) and ask any outstanding questions about life at Stotles.
From here we will make a final decision. We aim to offer successful candidates a role within 3 days subject to reference checks.
</li>
</ul>
We're excited to meet you!
<h1>🤓 <a href="https://airtable.com/shrW4N86WyTNRqFLm?prefill_Applying%20for=Customer%20Success%20Manager" target="_blank">Apply here</a></h1>
Please reach out to <a href="mailto:talent@stotles.com" target="_blank">talent@stotles.com</a> if any questions or comments.

Stotles

Customer Success Manager (f/m/d)

<h6>Permanent employee, Full-time · München</h6>
<h5>About the role</h5>
Customer Success at TWAICE aspires to help our customers to accelerate their transition to E-Mobility &amp; green energy, leveraging the power of the TWAICE Predictive Analytics Platform. To this end, TWAICE invests in a dedicated Customer Success team that is ultimately responsible for the complete post-sales lifecycle of our customers. The Customer Success team is committed to empowering customers, gaining maximum value from our products, and ensuring contract renewals and growth. Join one of the fastest growing professions, in one of the fastest growing industries, at TWAICE.  
This exciting role requires both business and technical acumen as well as excellent interpersonal and organizational skills. You will be an early member of a small and growing team, with the opportunity to act as trusted advisor to our customers by proactively supporting them throughout the entire lifecycle. You will gain a deep understanding of our solutions to help our customers be successful and achieve their goal of a battery-powered future.  
 
<h5>Your daily business will involve</h5>
<ul>
<li>Lead engagements with our customers, manage complex implementations, serve as central point of communication around overall project status, progress towards milestones and potential issues and risks</li>
<li>Synthesize &amp; communicate key customer feedback internally to help shape our product roadmap</li>
<li>Track account health &amp; churn risks, identify growth opportunities and work proactively to deliver an outstanding customer experience</li>
<li>Manage ongoing relationships with each of our customers to coordinate the use of their respective solution with view to the customer-defined business goals and desired outcomes</li>
<li>Work closely with our Sales team to drive expansions and new opportunities </li>
<li>Collaborate with the whole Customer Success team to develop industry leading processes and best practices for delivering success to clients</li>
<li>Up to 20% travel for customer meetings, conferences or trade shows</li>
</ul>
<h5>Your profile</h5>
<ul>
<li>Experienced professional with 4+ years relevant industry expertise, battery know-how is highly desirable</li>
<li>Analytically minded, innately curious and with a proven ability to execute in a customer-focused environment and nurture and advocate for customers across a cross-functional organization</li>
<li>Act as a trusted advisor to drive business value for customers</li>
<li>Bachelors or higher degree in Engineering or Science</li>
<li>Strong empathy for customers and a passion for revenue and growth; strong understanding of value drivers in recurring revenue business models </li>
<li>Thoughtful communicator with clear and concise verbal and written skills in German and English</li>
<li>Ability to collaborate and communicate with both technical and non-technical teams</li>
<li>Strong organizational skills, with the ability to manage and prioritize multiple projects at a time and drive them to successful completion</li>
<li>Enthusiastic, proactive, positive-minded, customer focused, and service-oriented, with a passion for exceptional user experience</li>
<li>Thrive in a fast-paced startup environment</li>
</ul>
<h5>Benefits</h5>
Apart from you having a meaningful activity in one of the most exciting areas of our time, we care about your mental and physical health. We care about your flexible working time and your time off, about your social environment and your personal growth.
<ul>
<li>A very competitive salary</li>
<li>Training budget 2000€/year and further training possibilities within the company</li>
<li>Free healthy breakfast, free healthy lunch, free snacks, drinks and coffee</li>
<li>Free access to a tool of your choice (skillshare or coursera)</li>
<li>Gympass Membership (subsidized access to gyms - not only for you, but also for your family and friends)</li>
<li>Flexible working hours and flexible homeoffice - work wherever and whenever you want</li>
<li>Mobile and remote working (working from another city? No problem!)</li>
<li>A high degree of personal responsibility, creative freedom and opportunities</li>
<li>Strong team culture with regular team events and off-sites (Summer and</li>
<li>Christmas party, at least one big off-site, Oktoberfest (Wiesn) event, Cocktail and</li>
<li>Movie nights once a month, regular team and sports events, company kitchen with cooking events)</li>
<li>International team and relocation budget of 800€</li>
<li>Borrow our e-Golf for private purposes and free EV-charging at our company</li>
<li>Book circle (Order a book via TWAICE - we pay for it, you read it)</li>
</ul>
<h5>Social Media</h5>
<h5>About us</h5>
The world is transitioning towards renewable energy generation and sustainable transportation to counteract global climate change. Batteries are both the key and the achilles heel of this transition. Our mission is to enable efficient development and long lifetime of stationary energy storage systems and electric vehicles with our Predictive Battery Analytic Software based on Digital Twins. Join us on our way to an emission free future. We are a fast growing venture capital financed start-up of ​about 100 employees – Become part of the family!
<h5>Your application!</h5>
We appreciate your interest in TWAICE Technologies GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at <a href="mailto:career@twaice.com" target="_blank">career@twaice.com</a>.

Twaice

TWAICE

Customer Success Manager Automotive (m/f/d)

<h5>ABOUT PREWAVE</h5>
<h2>(m/f/d) full-time</h2>
Do you want to be part of one of the fastest-growing AI companies in Supply Chain Risk Management?
 
At Prewave, we are dedicated to unlocking an unprecedented level of efficiency, transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AI-powered solutions, analysing traditional and social media in 50+ languages and predicting risks and disruptions all over the world. We help our clients to achieve a sustainable supply chain and to prevent any setbacks.
 
We are already trusted partners of AbInBev, BMW, Kärcher, PwC, Porsche and many more. With the increasing importance and attention to supply chain due diligence in Europe, we grow every day, and so does our team! 
 
We are looking for an IT Assistant in our IT Security team to join us on this exciting journey! 
<h5>YOUR MISSION</h5>
As our IT Assistant at Prewave, you will… 
<ul>
<li>
Install, configure and maintain our IT framework
</li>
<li>
Set up hardware and software applications as and when required for new and existing users
</li>
<li>
Provide general support for the for our computer users
</li>
<li>
Install and maintain various peripherals as well as installing relevant updates and patches
</li>
<li>
Various ongoing tasks such as managing the IT asset inventory, IT processes and so on
</li>
<li>
Support the Information Security Officer in administration tasks
</li>
</ul>
<h5>YOUR PROFILE</h5>
Must haves
<ul>
<li>
Regular access and willingness to work from our Vienna office
</li>
<li>
Keeping up to date with best practices in IT.
</li>
<li>
Fluent in English both written and spoken
</li>
<li>
A valid work permit for Austria
</li>
</ul>
Bonus points for…
<ul>
<li>
Passionate about IT and a keen interest in IT Security
</li>
<li>
Willingness to learn and grow your knowledge in IT / IT Security
</li>
<li>
Living in Vienna
</li>
</ul>
 
<h5>WHAT WE OFFER YOU</h5>
<ul>
<li>
An extensive compensation package 
	According to our collective agreement, the minimum salary for this role is EUR 2,051 gross per month, however the higher packages are likely based on your qualifications and experience.
</li>
<li>
A dynamic team in an open and inclusive work atmosphere  
	We are an equal opportunity employer, and we cherish the diversity in our team working from our office in Vienna.
</li>
<li>
Various opportunities to develop your career within the company 
	We are committed to building our team spirit based on mutual respect and support. We help each other achieve personal and shared goals.
</li>
<li>
Opportunity to be part of a highly innovative Austrian tech startup 
	We blaze the trail in our field, and we strive to help large firms ensure ethical and sustainable practices throughout their entire supply-chain processes.
</li>
<li>
A family-friendly environment 
	We offer flexible working hours and home-office possibilities to support a healthy work-life balance. 
</li>
</ul>
<a href="https://prewave.jobs.personio.com/job/791376?language=&amp;display=en#apply" target="_blank">Apply for this position</a>
<h5>ABOUT US</h5>
Prewave is an AI startup building a global supply chain intelligence platform. Our technology analyzes social &amp; news media in 50+ languages and detects and predicts disruption and sustainability risks. It is our goal to make local risks globally visible in order to make tomorrow’s supply chains more transparent, resilient and sustainable.

Prewave

IT Assistant (f/m/d)

&lt;p&gt;Du bist auf der Suche nach einem tollen Arbeitsklima und einer Festanstellung mit Perspektive und guten Verdienstmöglichkeiten? Dann bist Du bei Pflegia genau richtig!&lt;/p&gt; 
&lt;p&gt;Pflegia ist ein innovatives Start-Up, das den Recruiting Markt im Gesundheitswesen intelligent weiterentwickeln wird. Werde auch Du Teil unseres Teams und hilf uns dabei, das Gesundheitssystem langfristig und nachhaltig zu verbessern. Wir sorgen dafür, dass Arbeitgeber das Personal bekommen, welches sie brauchen und Kandidaten den Job finden, den sie verdienen!&lt;/p&gt; 
&lt;p&gt;Zur Vergrößerung unseres Teams suchen wir ab sofort einen &lt;strong&gt;Junior Candidate Mamager / Karriereberater (m/w/d).&lt;/strong&gt; Du kannst bei uns bequem von zuhause aus (REMOTE) arbeiten.&lt;/p&gt; 
&lt;h2&gt;Aufgaben&lt;/h2&gt; 
&lt;ul&gt; 
&lt;li&gt;Du bist der Hauptansprechpartner für Pflegefachpersonal, das über unsere Plattform eine neue Stelle sucht &lt;/li&gt; 
&lt;li&gt;Du betreust Kandidaten innerhalb ihrer Suche nach ihrem passenden Job in unserem starken Netzwerk von Krankenhäusern, Pflegeheimen und ambulanten Pflegediensten &lt;/li&gt; 
&lt;li&gt;Durch den kontinuierlichen Austausch mit Deinen Kandidaten stellst du den perfekten Match sicher und baust langfristige Beziehungen zu den Kandidaten auf&lt;/li&gt; 
&lt;li&gt;Du bereitest Deine Kandidaten auf Vorstellungsgespräche vor und übernimmst die Terminkoordination&lt;/li&gt; 
&lt;li&gt;Du arbeitest mit an der Optimierung von Prozessen und bist dabei, wenn wir mit Pflegia die führende Karriereplattform im medizinischen Bereich aufbauen&lt;/li&gt; 
&lt;/ul&gt; 
&lt;h2&gt;Qualifikation&lt;/h2&gt; 
&lt;ul&gt; 
&lt;li&gt;Du bist eine zuverlässige Persönlichkeit, hast eine hohe Kommunikationsfähigkeit und Interesse an Kundenkontakt&lt;/li&gt; 
&lt;li&gt;Dich zeichnet ein ausgeprägter Leistungs- und Erfolgswille aus&lt;/li&gt; 
&lt;li&gt;Du bist selbstbewusst und bringst Deine Kommunikations Skills ein&lt;/li&gt; 
&lt;li&gt;Keine Berufserfahrung im Candidate Management? Kein Problem! Unsere erfahrenen Candidate Manager bringen Dir alles von A-Z bei und schulen Dich innerhalb unserer Mentoring Programme.&lt;/li&gt; 
&lt;/ul&gt; 
&lt;h2&gt;Benefits&lt;/h2&gt; 
&lt;ul&gt; 
&lt;li&gt;Intensive Einarbeitung, bei der Du Pflegia und die Career Coach Abteilung von A-Z kennenlernst&lt;/li&gt; 
&lt;li&gt;Steile Lernkurve &amp; zahlreiche Aufstiegsmöglichkeiten mit einer attraktiven Vergütung On-Top&lt;/li&gt; 
&lt;li&gt;Deine Chance, ein Unternehmen im Wachstum entscheidend mitzugestalten und an Deinen Aufgaben zu wachsen und zu lernen&lt;/li&gt; 
&lt;li&gt;Eine offene und bunte Unternehmenskultur &lt;/li&gt; 
&lt;li&gt;Mentoring Programm&lt;/li&gt; 
&lt;li&gt;Team- und Companyevents, leckerer Kaffee, verschiedene Kaltgetränke und frisches Obst &lt;/li&gt; 
&lt;li&gt;Wöchentliche Rewe Bestellungen Deiner Lieblings-Snacks /Drinks&lt;/li&gt; 
&lt;li&gt;Möglichkeit, an wöchentlichen Yoga Sessions oder Fußball (Soccer 5) teilzunehmen&lt;/li&gt; 
&lt;li&gt;Möglichkeit bequem von zu Hause oder unterwegs aus zu arbeiten&lt;/li&gt; 
&lt;li&gt;Remote &amp; vor Ort - beides ist für uns möglich&lt;/li&gt; 
&lt;/ul&gt; 
&lt;p&gt; Wir freuen uns, Dich besser kennenzulernen!&lt;/p&gt;

Junior Candidate Manager - Kundenservice / Beratung (m/w/d)

Über die Rolle
ready2order ist ein FinTech-Unternehmen, das sich auf die Entwicklung innovativer Business-Management-Lösungen für kleine Unternehmen spezialisiert hat. Mit deiner empathischen und service-orientierten Art unterstützt du unsere KundInnen bei der Lösung technischer Probleme. Dabei zeichnet sich deine schriftliche Kundenkommunikation durch exzellentes Deutsch und einwandfreie Grammatik und Rechtschreibung aus. Als 2nd line Agent im Customer Success Team übernimmst Du vor allem die kniffligen Fälle, die von der 1st line nicht gelöst werden können. Du arbeitest also viel in "Stillarbeit", bist aber auch nicht schüchtern, Kunden zurückzurufen, um ein Problem zu klären.
Du bist Teil eines dynamischen und motivierten Customer Success Teams, wo wir nicht nur unsere Kunden, sondern auch uns gegenseitig unterstützen. 
In dieser Rolle kannst du entweder remote, von zu Hause aus, arbeiten, oder falls du in Wien und Umgebung wohnst auch gerne unser großes Office nutzen.
Deine Mission
<ul>
<li>Betreue unsere KundInnen und unterstütze sie mit Hintergrundwissen bei allen technischen Fragen mit dem Fokus nach ein paar Monaten auf API und statistischen Anfragen</li>
<li>Arbeite eng mit unserem Backoffice, Product Management Team und anderen Abteilungen zusammen</li>
<li>Bewältige administrative und technische Tätigkeiten im Handumdrehen</li>
<li>Stelle dich komplexen Problemen und finde die beste Lösung für unsere Kunden</li>
<li>Arbeite an Tickets und beantworte Kundenanfragen hauptsächlich per E-Mail, aber manchmal auch am Telefon</li>
</ul>
Was macht Dich “ready” für uns
<ul>
<li>Lebe unsere Core Values: Customer Centricity, Teamwork, Ownership, Open Minded</li>
<li>Erste relevante Berufserfahrung durch Praktika o.ä.</li>
<li>Gerne auch Erfahrung im Bereich unserer Kunden (Gastro, Hotellerie,...)</li>
<li>Hohe Kunden- und Serviceorientierung </li>
<li>Technisches Verständnis und analytisches Denken</li>
<li>Ausgezeichnete Deutschkenntnisse in Sprache und Schrift sind ein Muss (mit einwandfreier Rechtschreibung)</li>
<li>Tragfähige Englischkenntnisse (da Unternehmenssprache)</li>
<li>Spaß an einem dynamischen Start-Up Umfeld mit vielen Veränderungen</li>
<li>Hohes Maß an Empathie, Geduld und Veränderungswillen</li>
</ul>
Über uns
ready2order ist ein FinTech-Unternehmen, das sich auf die Entwicklung innovativer Business-Management-Lösungen für kleine Unternehmen spezialisiert hat. Zahlreiche Funktionen wie mobiles Bezahlen, Kunden- und Bestandsmanagement, fortschrittliche Analytik und ein intuitives Kassensystem helfen Unternehmen, ihr wirtschaftliches Potenzial voll auszuschöpfen. 
Gegründet im Jahr 2015, betreut ready2order bereits mehr als 10.000 Kunden in Deutschland und Österreich. Rund 100 Mitarbeiter arbeiten in einer Remote-First-Umgebung daran, ready2order zu einer zentralen Plattform für alle Finanz-Bedürfnisse von KMUs weiterzuentwickeln. 
Die Vision von ready2order ist es, der Standard für das Management von Kleinunternehmen zu werden, indem es einen zentralen Zugang zu allen wesentlichen Instrumenten bietet, die Unternehmer benötigen, um das volle Potenzial ihres Unternehmens auszuschöpfen.
Was macht uns „ready“ für dich
Du hast bei ready2order die Möglichkeit, Deine erlernten Fähigkeiten an konkreten Themen umzusetzen. Wir sind eine offene, kollegiale Community, die sich – auch in herausfordernden Zeiten wie diesen – gegenseitig unterstützt. Daher ist das virtuelle Arbeiten und das Bereitstellen von Arbeitsmaterial eine Selbstverständlichkeit für uns. Mac oder Windows, Du entscheidest. Außerdem bieten wir auch ein cooles, neues Office in zentraler Lage in Wien an, das Du natürlich jederzeit nutzen kannst wenn du möchtest. 
Du erhältst für die Position ein KV-Mindestbruttogehalt ab € 2.051. Die Bereitschaft zur Überzahlung, um deine Qualifikationen und Erfahrungen zu honorieren, ist für uns selbstverständlich.
Wenn Dich die Aufgaben und unser Angebot ansprechen, bewirb Dich jetzt und bring mit uns gemeinsam ready2order aufs nächste Level!
Wir freuen uns darauf, Dich kennen zu lernen!
Für Information wie ready2order Bewerberdaten verarbeitet siehe die <a href="https://ready2order.com/at/datenschutzerklaerung/" target="_blank">Datenschutzerklärung</a>.

ready2order

Technical Customer Support Agent

We’re seeking a full-time Technical Support specialist to join our growing team. In this role, you will be responsible for providing frontline technical support for individuals, teams, and companies using Gitpod and help build out our enterprise go to market.
 
We are a highly-motivated, fully-remote team, organized in a flat hierarchy, and led by technical founders. We love open-source, have started and lead many popular open-source projects, and contribute to many others. We celebrate diversity and strive for an equal, inclusive, empathetic and welcoming environment. Bringing diversity to the team is a big plus. If you are part of a marginalised community, and are not sure if you should apply, please get in touch.
<h3>As part of the team you will ...</h3>
☸️ Support customers running Gitpod in Kubernetes in the Cloud
You have several years of experience in technical support. You are comfortable in Linux environments. You have spent at least a year working with Kubernetes in one of the three major clouds (Amazon, Google, Microsoft). 
 
👌Help Gitpod improve the developer experience at every company
You want to collaborate with Engineering to debug and fix customer issues wherever they may be. You enjoy working across Customer Success, Sales, and Engineering to help users successfully deploy and employ the product.
 
🤾‍♀️Co-own the product and work self-directed
We work with a very flat hierarchy, organizing our tasks in iterations with the freedom to do the right thing. You consider developing software as part of your job as a plus.
 
👯‍♂️Work with customers, community, and in the open
Our DNA is deeply rooted in open source, and we are building Gitpod in public. This team is fortunate to see firsthand how Gitpod is changing the developer experience for the better within our customers.   
 
📟Be on call
We have an on-call rotation for our support offering that every field engineer is expected to participate in once they're ready. It is important to us that this doesn't put strain on your life outside of work and thus we try our best to contain your on-call hours to your work-hours and provide time compensation for on-call activities outside of work.
<h3>What we need</h3>
🤝You share our values
We are developer-led and aim for a frictionless experience when interacting with our product, company, and brand: no hurdles, no BS, and unnecessary extra steps. We are open-minded, inclusive, transparent, and curious. We always remain students of the game, not masters of the game. We have opinions but are not opinionated. We integrate, don't dictate.
 
🎯You care for our mission
Developers architect our future. Gitpod democratizes software development by making it more accessible to all developers. Ready-to-code, cloud-based development environments streamline how software is written today.
 
🧩You embrace open source
You follow relevant open-source projects, and maybe you contributed; perhaps you know the maintainers. Gitpod itself is open-source and built on open-source projects, such as Kubernetes, Helm, Terraform, Grafana, Prometheus, and many more. Knowledge about such projects will help you work on Gitpod, and learning about Open Source will help you make Gitpod a better Open Source project.
 
🏃‍♀️You are pragmatic
You understand that doing the right thing gives you momentum, while doing something perfectly can cost a lot of time.
 
🤓You are a curious deep diver
You know that humans and documentation often do not have an answer. That is when you dive. You read code, issues, explore metrics, traces, logs, or conduct experiments. When you surface, you know the answer, and the team will love you.
 
🗣You are a good communicator
We work remotely; our users are remote too. You value writing and express yourself concisely. You may hold strong opinions, but you are not ideological. You communicate thoughtfully, always assume others speak in good faith, aim to understand opposing perspectives, and compromise when needed.
<h3>Our Stack</h3>
Gitpod is a distributed application running on Kubernetes
Services are written in Go and TypeScript (Node.JS), while all things frontend are React and TypeScript. We communicate using gRPC, RabbitMQ and JSON-RPC. We develop Gitpod in Gitpod, build using leeway and werft and automatically deploy preview environments for every branch.
 
We run gitpod.io on Google Cloud Platform
There we use GCP, Buckets, BigQuery and more. We may expand to other cloud providers. We make Gitpod self-hosted available through installers for vanilla Kubernetes, GKE, EKS, AKS and K3s.
 
We also build the tools to operate Gitpod wherever the community is
Our installer is written in Go. Cloud images are built with Packer. There are bash scripts and a few lines of yaml. Gitpod self-hosted runs on Kubernetes, GKE, EKS, AKS and K3s.
 
Browser-based productivity tools for the rest
Gitpod for development, GitHub for issue tracking and as git hoster, Slack for comms, Figma for design, Notion as our virtual HQ, Pitch for slides, Loom for screencasts and a few others.
<h3>We care about you</h3>
<ul>
<li>6 weeks paid time off</li>
<li>Fully remote &amp; flexible working hours</li>
<li>Competitive salary &amp; equity package</li>
<li>Regular offsites with the whole company</li>
<li>Mental health stipend</li>
<li>Educational budget</li>
<li>Physical health stipend</li>
<li>Premium work-from-home equipment</li>
</ul>
<h3>The Process</h3>
We are fully remote - so is our hiring process. We value written and async communication, you will get a taste of it during the process.
<ul>
<li>Step 1 - Submit your application by filling out the form on the right side. The more information you give us the better. We will review your submission and may reach out with a quick questionnaire.</li>
<li>Step 2 - Screening questionnaire (async). We prepared a couple of questions that you can either answer in text or by recording a <a href="https://loom.com/" target="_blank">Loom</a> video.</li>
<li>Step 3 - Technical challenge &amp; interview. We are open-source so we are interested in how you would tackle solving some of our real world challenges. We take them directly from our backlog. We are conscious of your time and will, of course, reimburse you for your efforts.</li>
<li>Step 4 - Gitpod Fit. All Gitpodders share a set of values. Get to know our founders and see if there is fit and a common ground for a successful working relationship.</li>
<li>Step 5 - References. Before receiving the offer we would like to better understand how former colleagues have worked together with you.</li>
<li>Step 6 - Join Gitpod and help removing friction from the developer experience 🍾</li>
</ul>

Gitpod

Senior Customer Success Engineer (f/m/d)

Do you breathe hotel operations and eat technology for breakfast?
Is your life all about hotel operations and you can’t live without technology either? Then you are who we are looking for -&gt; an experienced &amp; passionate hotel professional with exceptional communication skills and an inner drive to help hoteliers deliver the best guest service in the world.
 
???? + ???? = Flexkeeping
Become a part of a fast-growing, international team of professionals whose hearts are beating to support hospitality for what it is - an industry where people are always first. We have built Flexkeeping to make the everyday job of hotel managers and hotel staff more efficient so that they can spend more time serving their guests. So if you love hospitality, helping people, and building relationships, Flexkeeping might just be the dream job for you.
But, first things first ????????
<h3 id="toc-293736-0">What’s in it for you?</h3>
In this role, you will be leading and building our customer success team. You will be driving relationships with key clients all around the world, making sure they love Flexkeeping, and that their experience with pre-, mid-, and post onboarding is super smooth. You will be planning and executing all key projects, making sure that we are delivering on our promise -&gt; to be the backbone of smooth hotel operations and immaculate guest service, for the best hotels all around the world. 
You will be able to do all of this from the comfort of your home, or office, or, you might even travel, visiting some of the nicest hotels in some of the nicest places our world has to offer ????
At Flexkeeping, we are first and foremost flexible, and many cool things happen all the time ????
 
<h3 id="toc-293736-1">Perks and benefits of working with us</h3>
<ul>
<li>Flexible work schedule</li>
<li>Remote-friendly, actually remote-first</li>
<li>Traveling the world</li>
<li>Personal growth - we want you to become bigger and better, all the time</li>
<li>Fun team events and team outings</li>
<li>A young, modern working environment full of like-minded people</li>
</ul>
<h3 id="toc-293736-2">What are we looking for?</h3>
 
<ul>
<li><a href="https://www.flexkeeping.com/careers/customer-success-manager/#tab-yourjobstrongdutiesandresponsibilitiesstrong" target="_blank">Your job duties and responsibilities</a></li>
<li><a href="https://www.flexkeeping.com/careers/customer-success-manager/#tab-yourstrongqualificationsandpersonalitystrong" target="_blank">Your qualifications and personality</a></li>
</ul>
<ul>
<li>A minimum of 3 years of experience working in a customer success role in the hospitality technology industry</li>
<li>You worked for 3 years (or more) in hotel operations</li>
<li>Excellent communication skills and a customer-first mindset</li>
<li>You have technical skills (IT)</li>
<li>Fluent in English (professional level) &amp; Spanish. Additional languages come as an advantage</li>
<li>You love building long-lasting customer relationships</li>
<li>You have led and built a team before</li>
<li>Excellent people management skills and empathy</li>
<li>Cross-selling and upselling are something that gets you excited</li>
<li>Tech-savvy and eager to learn about new technologies</li>
<li>Ability to handle pressure and meet deadlines</li>
<li>You are a problem solver and an excellent project manager</li>
<li>Motivated to constantly grow professionally as well as personally</li>
<li>Customer orientation and ability to adapt/respond to different types of characters</li>
<li>Skilled in prioritizing and triaging obligations</li>
<li>Good time management and organization</li>
<li>Reliable and proactive</li>
<li>Previous experience with meeting deadlines, goals, and objectives (KPIs)</li>
<li>Being able to work outside standard working hours (if needed)</li>
<li>Willingness to travel</li>
<li>Hospitality experience  and hospitality tech experience are a MUST</li>
</ul>

28 Customer service Jobs