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📍Cardiff | 💰 £30,000 - £50,000 + <a href="https://monzo.com/careers/" target="_blank">Benefits</a> 
About us: 
We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.
We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.
We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.
About our TechOps Team:
We're looking for an ambitious and talented TechOps Generalist to join our new support team based in either our London or Cardiff office. In TechOps we take an inclusive approach to support, embodying our company values of being hard on problems, not people and helping everyone belong. This has allowed us to create an approachable, welcoming and enjoyable support experience for everyone. Our support team is key to maintaining our ability to continue delighting Monzonauts on a daily basis as we continue to grow.
In addition to caring deeply about people, we are also passionate about technology. We strive to innovate and automate wherever we can so that we can focus our time on improving the experience of our fellow Monzonauts. We also welcome new ideas or proposals for how we could improve existing processes and we regularly come together to review them.
What you’ll be working on
As part of the wider TechOps team you’ll be responsible for ensuring that everyone at Monzo is equipped with the tools they need to do their best work. As well as being there to support when things don’t work the way they are supposed to or when people need to talk through a problem.
Your day-to-day   
You'll work to deliver an amazing service to our Monzonauts so that they can do their best work for our customers. Whilst the role is varied, and no two days are exactly the same, some of the things you can expect are:
<ul><li>Answering technical queries and questions in Slack</li>
<li>Helping people resolve their issues face to face or using a video call</li>
<li>Ordering laptops and peripherals</li>
<li>Delivering laptop onboarding sessions for new Monzonauts</li>
<li>Managing macOS devices using Jamf</li>
<li>Carrying out basic admin actions across our various SaaS platforms</li>
</ul>You should apply if:
In order to be a real success in this role, we’d expect you to fit the following criteria:
<ul><li>You’re comfortable working in a technical team that deals with a wide range of technical issues every day.</li>
<li>You’re comfortable presenting technical information to groups of people.</li>
<li>You're passionate about helping people as well as creating an inclusive support environment.</li>
<li>You can communicate technical solutions to people with wide ranging levels of technical expertise effectively.</li>
<li>You're experienced in troubleshooting macOS.</li>
<li>You have an understanding of basic networking.</li>
<li>You love learning on the fly and sharing your knowledge with others.</li>
</ul>Desirable Skills
In addition to the above, any of the following skills would be helpful in this role. None of these are a requirement and if you don’t think any of them apply to you don't worry - they are just some of the things you might learn if you are successful:
<ul><li>You’ve got experience of managing macOS, Windows or ChromeOS devices using mobile device management.</li>
<li>You’ve got experience in Google Workspace or Slack administration</li>
<li>You have experience automating common tasks</li>
<li>You have experience in programming languages such as Python</li>
</ul>The Interview Process:
Our interview process consists of two main stages: 
<ul><li>30 minute interview with the Hiring Manager</li>
<li>2 hours of technical and cultural interviews</li>
</ul>Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on <a href="mailto:tech-hiring@monzo.com" target="_blank">tech-hiring@monzo.com</a> 
What’s in it for you:
💰 £30,000 - £50,000 ➕ plus stock options &amp; benefits 
📍This role will be based in our Cardiff office. As you'll be supporting our teams onsite this isn't a remote position.
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
📚Learning budget of £1,000 a year for books, training courses and conferences
➕And much more, see our full list of benefits <a href="https://monzo.com/careers/" target="_blank">here</a>
If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.
Equal Opportunity Statement
We are actively creating an equitable environment for every Monzonaut to thrive.
Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our <a href="https://monzo.com/blog/diversity-and-inclusion" target="_blank">blog</a>,  2021 <a href="https://monzo.com/blog/our-2021-diversity-and-inclusion-report" target="_blank">Diversity and Inclusion Report</a> and 2021 <a href="https://monzo.com/blog/gender-pay-gap-update-april-2020-and-april-2021" target="_blank">Gender Pay Gap Report</a>.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
#LI-SB1

Monzo

TechOps Generalist (f/m/d)

Based in or near to Wales, you will be responsible for processing protection applications through to approval stage and managing the long term relationship between Trussle and the customer throughout the process.
We are looking for both Case Managers with insurance experience and Protection Case Managers.
Case Managers manage/process a pipeline of protection applications by liaising with lenders and providing updates of the clients every step of the way. Ensuring that we process applications to approval stage as quickly as possible without compromising the level of customer exp and hence making sure customer experience is at the forefront of our minds when supporting the customer through this journey
Individual KPI’s:
<ul><li>Pipeline Volumes</li>
<li>Submission - Approval Time</li>
<li>Accuracy</li>
<li>Customer Experience - TP Conversion</li>
<li>Trussle Values</li>
</ul>Who are we looking for?
<ul><li>12 - 24 months Mortgage/Protection Administration Experience (whole of market)</li>
<li>Experience dealing with a high volume of cases - Preferably 60+ a month</li>
<li>Passion to provide the best customer experience at all times</li>
<li>Excellent communication skills (verbal and written)</li>
<li>Team-Player</li>
<li>Aligned with the Trussle values</li>
</ul>Working at Trussle:
Trussle aspires to make homeownership more affordable and accessible to everyone. Owning a home should mean stability and freedom. Our technology platform and expertise enables better mortgage decisions in minutes, with no extra fees and with a trusted partner to support them through the journey. Our business is growing year on year and our plan is to continue this triple digit growth for the years to come.
For most Trusslers, the best thing about working here is our people. Strong relationships are crucial to our success and to offering customers the best service possible. We have grown rapidly from humble beginnings in 2015 to a team now almost reaching 200.
We have ambitious targets and a high-performance culture that continues to look for improvement. Expect to be challenged, offered responsibility, opportunities to grow and develop new skills.
Rewards Package and Remuneration
The total rewards package and remuneration is a mixture of salary, benefits &amp; bonus and will be based on experience and potential.
Equal Opportunity
A diversity of perspective is essential for innovation and for the avoidance of groupthink. Trussle is proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status. Trussle’s customers come from all walks of life and so do we. We hire a wide range of fantastic people, not just because it’s the right thing to do, but because we really value diversity of thinking and want to make Trussle an even more innovative and exciting place to work!
Trussle’s customers come from all walks of life and so do we. We hire a wide range of fantastic people, not just because it’s the right thing to do, but because we really value diversity of thinking and want to make Trussle an even more innovative and exciting place to work!

Trussle

Protection Case Manager (f/m/d)

We are looking to continue our fantastic growth by expanding our Protection Adviser team in our newly opened Cardiff Bay office.
What you will be doing:
<ul><li>Calling through warm leads that have been spoken to by a mortgage adviser about their protection needs and converting them  into a sale.</li>
<li>Working to targets and KPI’s and ensuring you are self motivated to meet your monthly targets.</li>
<li>Ensuring you are fully compliant, adhering to guidelines and noting all information on internal CRM’s</li>
<li>Ensuring FCA regulations are met.</li>
<li>Maximizing results by effectively managing your time and pipeline.</li>
</ul>What you will be advising our customers on: 
<ul><li>Critical illness cover</li>
<li>Income protection</li>
<li>Accident, Sickness and Unemployment cover</li>
<li>Family Income Benefit</li>
<li>Life insurance</li>
</ul>Who are we looking for?
<ul><li>You will currently be working in a protection sales role with a minimum of 12-month provable track record </li>
<li>You will be able to demonstrate sales figures</li>
<li>You will have comprehensive knowledge of protection products</li>
<li>You will have a good understanding of FCA regulations</li>
<li>You’ll be flexible and happy to work shifts to maintain an excellent customer service involving evening and weekend shifts</li>
</ul>Working at Trussle
Trussle has been on an incredible growth journey. Since disrupting the market by being the first digital mortgage broker to launch in 2015, we secured funding from large VCs such as Goldman Sachs, built market share, and served tens of thousands of customers (with an Excellent rating on Trustpilot from over 5,000 reviews).
In 2021, we were acquired by US fintech unicorn Better.com, as part of their first exciting step of international expansion. With top tier investors such as Softbank, Better have scaled from ~$10mn in annual revenue in 2017 to over $1bn in revenue in 2021, 100x in less than 5 years, and with Trussle as the UK operation of Better.com things are just getting started as we look to turbo-charge the next phase of our growth journey.
Together, Trussle is redefining homeownership and making it simpler, faster—and most importantly—more accessible to all. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. We work super hard because we are mission driven - to make homeownership better for everyone.

Protection Adviser (f/m/d)

<h2>We're more than a mortgage broker. And we're more than a technology company. We're passionate people fighting for fairer mortgages. Are you one of us?</h2>
<h2>We're an international bunch of problem solvers, shaping the future of home ownership.</h2>
Every year, millions of people endure unnecessary costs, delays, and frustration when trying to get a mortgage. 
So we're building a game changing mortgage experience that's fairer, faster, and easier. As one of the fastest growing fintech scale-ups in the UK, we’re leading the charge in revolutionising the home ownership journey.
We’ve started with mortgages, a £250bn challenge. Our relentless customer focus has made us the highest rated online mortgage broker on Trustpilot.
Key partnerships with household names like Zoopla and uSwitch have helped us reach millions of homeowners across the UK. With £10 billion wasted each year by people being on the wrong mortgage deal, we’re far from done.
<h2>These are the company values we live and breathe each day:</h2>
<h2>Be brave</h2>
We’re ambitious and experimental in our drive to make things better. We fail fast, learn fast, and move fast. And we’re free to openly and constructively challenge one another and the status quo.
<h2>Own it</h2>
We have confidence in our convictions and aren’t afraid to back ourselves. We own our goals, take pride in delivering them, and stay true to our word. We give others the space and autonomy to make it happen.
<h2>Invest in each other</h2>
We're a big family. We support one another, and go above and beyond without expecting anything in return. We take time to understand how others are feeling, and we celebrate our successes together.
<h2>Make it simple</h2>
We hunt down simplicity in a world of complexity. We focus on what matters most - from our product design to our communications - without dumbing things down. We keep our processes straightforward and transparent, to promote efficiency and trust.
<h2>We're a people business. So we invest in you as much as you invest in us.</h2>
Feel at home with benefits that support your personal wellbeing as much as your financial goals.

<h4>Have a day off</h4>
Celebrate the big day with an extra day off, on us. 

<h4>Healthy Mind</h4>
De-stress with free mental health coaching, meditation classes, and boxing in the park.

<h4>Season Tickets</h4>
Spread out the cost of annual travel with an interest-free season ticket loan. 

<h4>Socials</h4>
Cook with us, dance with us, go kart with us, and more! 

<h4>Invested in you</h4>
Develop or invest in a new skill with an annual five days and £500 budget. 

<h4>Pay &amp; Pension</h4>
Live your best life with a competitive salary and a generous pension.
<h2>Join a diverse team of thinkers, makers, and doers. Amazing talent, just like you.</h2>
Archers.​ Actors.​ Artists.​ Athletes.​ Bagpipers.​ Ballroom Blitzers.​ Ballet Dancers.​ Bakers.​ Creators.​ Card Sharks.​ Chicken Keepers.​ Choir Singers.​ Designers.​ Doers.​ Dreamers.​ Explorers.​ Entrepreneurs.​ Gamers.​ Geeks.​ Hikers.​ Ideators.​ Insta-influencers.​ Pianists.​ Party Animals.​ Karate Kids.​ Leaders.​ Lovers.​ Mamas.​ MMA Referees.​ New York Times Bestsellers.​ Music Producers.​ Nerds.​ Pet lovers.​ Philanthropists.​ Rebels.​ Rugby Players.​ Skiers.​ Squash Coaches.​ Tap dancers.​ Upcyclers.​ Wine Brewers.​
<h2>What home means to us and the people we look after.</h2>
Our team is on a mission to make mortgages fairer. We work each and every day towards helping people secure their first or their next mortgage. Having a home means a lot to us and that’s why we wanted to share this feeling with you.

<h2>We're growing fast and moving faster. Make your next move the right move.</h2>
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<h2>Applying to work with us is as straightforward as getting a mortgage with us!</h2>

<h4>Business Operations</h4>
Our business teams are: Compliance, People &amp; Culture, Finance, Brand, PR and Community.

<h4>Customer Operations</h4>
Our customer teams are: Mortgage advisers, Case managers, and Compliance.

<h4>Product Engineering</h4>
Our engineering teams work in cross-functional squads covering various business domains.

<h4>Business Operations</h4>
Our business teams are: Compliance, People &amp; Culture, Finance, Brand, PR and Community.

<h4>Customer Operations</h4>
Our customer teams are: Mortgage advisers, Case managers, and Compliance.

<h4>Product Engineering</h4>
Our engineering teams work in cross-functional squads covering various business domains.
<h2>Engineering</h2>
Our technology stack comprises of Node.js, React, Typescript, Docker, and Kubernetes. Our front end is served by Gatsby, Next.js and Create React App. Our Node.js APIs are backed with PostgreSQL and Elasticsearch databases.

<h2>Can’t see anything you like?</h2>
<h3>Email us your CV and we’ll take a look!</h3>
<a href="https://jobs.lever.co/trussle/f79dcef0-81e8-405e-a2a9-fdff5731302f" target="_blank"></a>

Mortgage Team Manager (f/m/d)

<h3>Company profile</h3>
We are Ecologi, a social enterprise and market leader in the climate action space. We provide innovative and progressive tools for people to act on climate: a subscription service to reverse climate change; a marketplace for climate solutions; and most recently our real-time carbon footprinting for business.
Our mission is to avoid 50% of projected global emissions by 2040. The question is, how are we going to do this? Firstly, by rapidly helping businesses decarbonise their supply chain. And secondly, by supporting the world's best climate projects (like protecting the Amazon Rainforest) through our community carbon fund.
As a team we’re easy going and we take great pride in our work. From brand and marketing to product development and climate impact, we’re all striving to move the needle on the climate emergency. We celebrate our milestones and we have get-togethers every quarter (restrictions permitting!). Our culture is about pulling together, helping one another, about putting forward good ideas and feeling part of something bigger than yourself.
With our 30,000+ strong subscriber base, we’re now funding 1 million trees every few weeks. Impressive, but our goal is to fund billions of trees a month.
Do you think you can help us achieve this? 
 
<h3>Diversity and Inclusion</h3>
We are an equal opportunities employer. We are looking for shining stars and diamonds in the rough, and we’re committed to creating a diverse environment. All qualified applicants will be considered regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, genetics, national origin, disability, age or any other grounds.
If there are any adjustments you need to help you bring your best self to an interview with us please let us know.
<h3>Join our Design Community</h3>
We are open and always want to hear from candidates who are passionate about who we are and what we represent, which is why we created our Talent and Design Community.
If you are specifically in the Design field and you can’t see an open position that matches what you’re looking for right now, but want to stay connected for future roles, please send us your CV and portfolio through this application. Make sure to let us know which roles you'd be interested in so that we can get in touch if something suitable comes up.
In the meantime, we’ll keep you updated on all things Ecologi so that you’re still in the loop!
<h4>Work perks</h4>
 
<ul><li>
<ul><li>
Working hours ⌚9:30am to 3:30pm (GMT) are our core working hours, the rest is flexible, we work around your productivity!
</li>
<li>
Location 📍 We are a remote-first company but there is a contingent based around the Bristol area of the UK. It would be fantastic if we could meet you during your onboarding and our quarterly team get-togethers.
</li>
<li>
Wellbeing 🧘 Optional daily mindfulness sessions and Friday get together sessions
</li>
<li>
Development 🌱 Ecologi encourages courses, seminars and conferences
</li>
<li>
Tech equipment 💻 Laptop provided
</li>
<li>
MHFA Team 🧠 At Ecologi, having good mental health is so important to us, especially given the work that we do. So, we want to make sure that it’s a part of who we are as a company, and to make sure everyone at Ecologi feels supported.
</li>
<li>
Nest Pension Fund 💰 with Ethical Fund options available after successful completion of probation (currently only for our UK employees)
</li>
<li>
Enhanced parental leave 👶 We support you through your journey! (currently only for our UK employees)
</li>
<li>
Annual leave 🏝️ Taking a break is great for the soul and your ability to be brilliant at work. That’s why you have an extra week’s holiday. You’re entitled to 25 days holiday excluding bank holidays (currently only for our UK employees).
</li>
</ul></li>
</ul><dl><dt>Department</dt>
<dd>Design</dd>
<dt>Remote status</dt>
<dd>Hybrid Remote</dd>
</dl>

Ecologi

Join Our Design Community (f/m/d)

<h3>Company profile</h3>
We are Ecologi, a social enterprise and market leader in the climate action space. We provide innovative and progressive tools for people to act on climate: a subscription service to reverse climate change; a marketplace for climate solutions; and most recently our real-time carbon footprinting for business.
Our mission is to avoid 50% of projected global emissions by 2040. The question is, how are we going to do this? Firstly, by rapidly helping businesses decarbonise their supply chain. And secondly, by supporting the world's best climate projects (like protecting the Amazon Rainforest) through our community carbon fund.
As a team we’re easy going and we take great pride in our work. From brand and marketing to product development and climate impact, we’re all striving to move the needle on the climate emergency. We celebrate our milestones and we have get-togethers every quarter (restrictions permitting!). Our culture is about pulling together, helping one another, about putting forward good ideas and feeling part of something bigger than yourself.
With our 30,000+ strong subscriber base, we’re now funding 1 million trees every few weeks. Impressive, but our goal is to fund billions of trees a month.
Do you think you can help us achieve this?
<h3>Diversity and Inclusion</h3>
We are an equal opportunities employer. We are looking for shining stars and diamonds in the rough, and we’re committed to creating a diverse environment. All qualified applicants will be considered regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, genetics, national origin, disability, age or any other grounds.
If there are any adjustments you need to help you bring your best self to an interview with us please let us know.
<h3>Join our Engineering Community</h3>
We are open and always want to hear from candidates who are passionate about who we are and what we represent, which is why we created our Engineering, Talent and Design Communities.
If you are specifically in the Engineering field and you can’t see an open position that matches what you’re looking for right now, but want to stay connected for future roles, please send us your CV through this application. Make sure to let us know which roles you'd be interested in so that we can get in touch if something suitable comes up.
In the meantime, we’ll keep you updated on all things Ecologi so that you’re still in the loop!
<h4>Work perks</h4>
<ul><li>
<ul><li>
Working hours ⌚9:30am to 3:30pm (GMT) are our core working hours, the rest is flexible, we work around your productivity!
</li>
<li>
Location 📍 We are a remote-first company but there is a contingent based around the Bristol area of the UK. It would be fantastic if we could meet you during your onboarding and our quarterly team get-togethers.
</li>
<li>
Wellbeing 🧘 Optional daily mindfulness sessions and Friday get together sessions
</li>
<li>
Development 🌱 Ecologi encourages courses, seminars and conferences
</li>
<li>
Tech equipment 💻 Laptop provided
</li>
<li>
MHFA Team 🧠 At Ecologi, having good mental health is so important to us, especially given the work that we do. So, we want to make sure that it’s a part of who we are as a company, and to make sure everyone at Ecologi feels supported.
</li>
<li>
Nest Pension Fund 💰 with Ethical Fund options available after successful completion of probation (currently only for our UK employees)
</li>
<li>
Enhanced parental leave 👶 We support you through your journey! (currently only for our UK employees)
</li>
<li>
Annual leave 🏝️ Taking a break is great for the soul and your ability to be brilliant at work. That’s why you have an extra week’s holiday. You’re entitled to 25 days holiday excluding bank holidays (currently only for our UK employees).
</li>
</ul></li>
</ul><dl><dt>Department</dt>
<dd>Tech</dd>
<dt>Remote status</dt>
<dd>Fully Remote</dd>
</dl>

Join our Engineering Community (f/m/d)

🌍 United Kingdom (Remote working with office in Bristol)
Please note we do not offer visa sponsorship at this time
🤓 Full time
💳 up to £55k depending on experience
As a senior member of our Marketing team, you will be responsible for developing and scaling all of our content marketing efforts throughout the full marketing funnel, driving exponential growth, and engaging our customers with true delight at every turn. You’ll be working cross-functionally to ensure a cohesive content strategy that supports the company goals.
<h2>Diversity and inclusion</h2>
We are an equal opportunities employer and we are committed to creating a diverse environment. All qualified applicants will be considered regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, genetics, national origin, disability, age or any other grounds.
If there are any adjustments you need to help you bring your best self to an interview with us please let us know.
<h2>About the role</h2>
Since over 70% of our revenue comes from businesses, our Marketing Strategy has recently seen a new B2B pivot. Our Ecologi brand has always focused on being simple, clear and delightful - so when we say B2B what we really mean is B2P because businesses are also people who care about our planet. In practice, this means that we think about the content themes which are relevant to our business audience, but we do this in a human way. We never forget what makes our brand special and our tone of voice unique. We make this content accessible, tangible, inspiring.
This role will help elevate existing marketing campaigns ensuring that all distribution channels are being leveraged. You will own our social and blog channels and support on email, CRM, product, and digital marketing. You will be responsible for exploring new ideas and working across the business to ensure quality is at the forefront of everything we distribute.
<h2>The day-to-day</h2>
<ul><li>
Represent the Ecologi brand, our values and tone of voice ensuring our brand shines through consistently in everything we do.
</li>
<li>
Driving the monthly content planning cycle by collaborating with our Ecologi Creative Studio.
</li>
<li>
Creating and developing content ideas with the wider team by staying up to date with climate news to ensure we are seen as a leading climate action brand. Content will be mostly online (blogs, video, social, email) with some ad-hoc offline print content.
</li>
<li>
Working cross-functionally with multiple stakeholders and senior leadership to develop strategic partnerships, growth and enablement internally and externally. Utilising Trello and Shortcut project management tools.
</li>
<li>
Understand the SME and B2B2C audiences for both employees and decision makers within businesses and ensure content speaks to them on both a rational and emotional level.
</li>
<li>
Develop and manage the marketing content calendar executing our content across multiple platforms and channels.
</li>
<li>
Managing a team of 2 people (the Social Media Manager and Content Executive).
</li>
<li>
Report back success metrics frequently to the key stakeholders. Working Sprout Social  and native platforms, as well as Google Analytics &amp; Hubspot.
</li>
<li>
Managing and adhering to a yearly content budget.
</li>
<li>
Working alongside our copywriters to create new content and proofreading content ensuring it adheres to brand guidelines.
</li>
<li>
Working and developing the way we work with influencers to ensure that Ecologi is maximising every opportunity through content.
</li>
</ul><h2>Required skills and competencies</h2>
<ul><li>
<ul><li>Extensive experience in producing B2B content strategies within the renewables/sustainability industry working with multiple sustainability brands</li>
<li>Experience leading and managing a successful content team specifically managing multichannel brand campaigns such as out of home and TV</li>
<li>Proven track record of delivering exceptional industry-leading engagement resulting in audience growth; including on all social media platforms (Linkedin, Instagram, Twitter, Tiktok, YouTube etc)</li>
<li>Experience managing large-scale budgets for campaigns</li>
<li>Experience with developing/reporting on success metrics </li>
<li>You have successfully managed and organised cross-functional projects working with brand agencies on multiple marketing campaigns</li>
<li>Experienced in sourcing and working with freelancers, and creative agencies.</li>
<li>You’re a people person - you have the ability to form natural relationships, influence the narrative and through a passion for our mission, you inspire others to align with our vision and brand identity</li>
<li>Data-driven and passionate about implementing change based on data</li>
<li>Great organisational and project management skills </li>
</ul></li>
</ul><ul></ul>Bonus to have
<ul><li>
Prior experience in the Adobe Marketing Cloud
</li>
</ul><h2>Company profile</h2>
We are now considered the market leader in collective climate action. We are a social enterprise who provides innovative and progressive tools: a subscription service to reverse climate change; a marketplace for climate action; and a tool for real-time carbon footprinting for businesses. Our mission is to avoid 50% of global emissions by 2040. How do we plan to do this? By protecting nature, supporting the best in carbon offset programmes (like protecting the Amazon Rainforest) and planting trees in the places that need them.
<h2>Culture</h2>
Our culture is about pulling together, helping one another, about putting forward good ideas and feeling part of something bigger than yourself. As a team we’re easygoing and we take great pride in our work. From brand and marketing to product development and climate impact, we’re all striving to move the needle on the climate emergency. We celebrate our milestones and we have get-togethers every quarter (restrictions permitting!).
With our 40,000-strong subscriber base, we’re now funding 1 million trees every few weeks. Impressive, but we’re only just getting started. Our goal is to fund billions of trees a month.
Are you the right person to help us achieve this?
<h2>Work perks</h2>
<ul><li>
Working hours ⌚ 9:30 am to 3:30 pm core working hours, the rest is flexible we work around your productivity!
</li>
<li>
Location 📍 We are a remote-first company but there is a contingent based around the Bristol area of the UK. It would be fantastic if we could meet you during your onboarding and our quarterly team get-togethers.
</li>
<li>
Wellbeing 🧘 Optional daily mindfulness sessions and Friday ‘chill and chat’
</li>
<li>
Tech equipment 💻 Laptop provided
</li>
<li>
Development 🌱 Ecologi encourages courses, seminars and conferences
</li>
<li>
Nest ethical pension 💰 with Ethical Fund options (UK only)
</li>
<li>
Enhanced parental leave 👶 We support you through your journey! (UK only)
</li>
<li>
Annual leave 🏝️ Taking a break is great for the soul and your ability to be brilliant at work. That’s why you have an extra week’s holiday. You’re entitled to 25 days holiday excluding bank holidays (UK only).
</li>
</ul><dl><dt>Department</dt>
<dd>Marketing</dd>
<dt>Remote status</dt>
<dd>Fully Remote</dd>
</dl>

Senior Content Marketing Manager (f/m/d)

🌍 Remote UK timezone 
Please note we cannot offer visa sponsorship at this time
🤓 Full time
💳 up to £24k depending on experience
<h2>About the role</h2>
We are looking for a motivated customer support specialist who has a passion for sustainability to join our small, but rapidly scaling team. This is a really exciting opportunity for anyone who loves delivering first-class customer care and wants to have a real impact in helping shape our support team. You will be reporting directly to the Senior Customer Experience Manager and will be helping answer our customer's queries, resolve issues, and also help us build out our internal processes. The right person will have a strategic mindset on how to improve the efficiency and effectiveness of our customer service as a whole and can lay the foundation for the team to grow. Settling for the status quo is not an option.
 
If you’re passionate about customer care, enjoy creating efficient workflows and making a positive impact on the world, then this could be the job for you!
<h2>Diversity and inclusion</h2>
We are an equal opportunities employer. We are looking for shining stars and diamonds in the rough, and we’re committed to creating a diverse environment. All qualified applicants will be considered regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, genetics, national origin, disability, age or any other grounds.
If there are any adjustments you need to help you bring your best self to an interview with us please let us know.
<h2>The day-to-day</h2>
<ul><li>
Responding to and prioritising accordingly all customer queries from various platforms including live chat, emails, calls and reviews
</li>
<li>
Identifying opportunities to make product and tech improvements to create a more efficient customer experience
</li>
<li>
Proactive problem solving, seeking opportunities to learn and develop best practices within the team
</li>
<li>
Helping to write training materials and build out internal processes as we continue to grow
</li>
<li>
Supporting the wider team as capacity allows
</li>
<li>
Having flexibility and adaptability with changing environment
</li>
<li>
Identifying commercial leads and upsell opportunities
</li>
</ul><h2>About you</h2>
<ul><li>
Previous experience working in customer facing role handling queries remotely
</li>
<li>
Previous experience building out an internal team knowledge base
</li>
<li>
Be able to demonstrate an unshakeable customer-centric mindset through your approach to this role
</li>
<li>
Be highly passionate and knowledgeable about sustainability and climate action
</li>
<li>
Be a confident communicator, relationship builder and proactive problem solver
</li>
<li>
Be well-organised and able to work independently and seek support from the wider team when needed
</li>
<li>
Be highly flexible and adaptable to a rapidly changing environment
</li>
<li>
Have exceptional writing, spelling and proofreading skills
</li>
<li>
Have strong attention to detail and enjoy detail-oriented work
</li>
<li>
Highly driven, hard working and wanting to improve both yourself and the business
</li>
<li>
Light-hearted, enthusiastic and optimistic
</li>
</ul><ul></ul><h2>Company profile</h2>
We are Ecologi, now considered the market leader in collective climate action. We are a social enterprise with BCorp Status who provide innovative and progressive tools: a subscription service to reverse climate change; a marketplace for climate action; and a tool for real-time carbon footprinting for business. Our mission is to avoid 50% of projected global emissions by 2040. The question is, how are we going to do this? Firstly, by rapidly helping businesses decarbonise their supply chain. And secondly, by supporting the world's best climate projects (like protecting the Amazon Rainforest) through our community carbon fund.
<h2>Culture</h2>
As a team, we’re easy going and we take great pride in our work. From brand and marketing to product development and climate impact, we’re all striving to move the needle on the climate emergency. We celebrate our milestones and we have get-togethers every quarter (restrictions permitting!). Our culture is about pulling together, helping one another, putting forward good ideas and feeling part of something bigger than yourself.
With our 40,000 strong subscriber base, we’re now funding 1 million trees every few weeks. Impressive, but we’re only just getting started. Our goal is to fund billions of trees a month.
Are you the right person to help us achieve this?
<h2>Work perks</h2>
<ul><li>
Working hours ⌚9:30am to 17:30pm with the ability to be flexible as agreed with your manger
</li>
<li>
Location 📍 We are a remote-first company but there is a contingent based around the Bristol area of the UK. It would be fantastic if we could meet you during your onboarding and our quarterly team get-togethers.
</li>
<li>
Wellbeing 🧘 Optional daily mindfulness sessions and Friday get together sessions
</li>
<li>
Development 🌱 Ecologi encourages courses, seminars and conferences
</li>
<li>
Tech equipment 💻 Laptop provided
</li>
<li>
MHFA Team 🧠 At Ecologi, having good mental health is so important to us, especially given the work that we do. So, we want to make sure that it’s a part of who we are as a company, and to make sure everyone at Ecologi feels supported.
</li>
<li>
Nest Pension Fund 💰 with Ethical Fund options available after successful completion of probation (currently only for our UK employees)
</li>
<li>
Enhanced parental leave 👶 We support you through your journey! (currently only for our UK employees)
</li>
<li>
Annual leave 🏝️ Taking a break is great for the soul and your ability to be brilliant at work. That’s why you have an extra week’s holiday. You’re entitled to 25 days holiday excluding bank holidays (currently only for our UK employees).
</li>
</ul><dl><dt>Department</dt>
<dd>Customer Experience</dd>
<dt>Remote status</dt>
<dd>Fully Remote</dd>
</dl>

Customer Support Specialist (f/m/d)

We are looking to grow our team of Mortgage Advisers to build on our rapid growth and help us redefine the future of the mortgage industry.
Unlike conventional brokers, we don’t settle for the status quo. You'll be working alongside a team of engineers, designers and entrepreneurs with a shared vision of making the mortgage process as hassle-free as possible. You’ll be encouraged to influence the customer experience with any ideas you may have and as a tech company will have all the tools to do your job as efficiently as possible - allowing you to focus on the customer.
No more paperwork, lengthy meetings or filing cabinets in sight! You will be the face of our business, advising our clients and helping them navigate through one of the biggest financial and emotional decisions of their lives.
Responsibilities:
<ul><li>Providing exceptional advice to all customers from initial enquiry to completion</li>
<li>Delighting our customers throughout the process to ensure they come back for a remortgage and recommend to all their family and friends</li>
<li>Constantly looking to improve our in-house software by providing input to our product team and testing solutions</li>
<li>Influence the customer experience with any ideas you may have</li>
<li>Providing specialist advice to customers with complex cases</li>
</ul>Who are we looking for?
<ul><li>You’ll be fully CeMAP qualified and have all-of-market experience</li>
<li>You’ll have been a mortgage broker for a minimum of 12 months</li>
<li>You’ll have experience placing cases for customers with complex situations, such as impaired or complex credit</li>
<li>You’ll be a team player, happy to cover for colleagues and working with our case managers across the whole customer journey</li>
<li>You’ll be frustrated with the current mortgage industry and would be keen to disrupt it</li>
<li>You’ll be flexible and happy to work shifts to maintain an excellent customer service involving evening and weekend shifts</li>
</ul>You will be equipped to have all the tools to do your job as efficiently as possible - allowing you to focus on the tasks that matter.
You feel comfortable that our values - being brave, investing in each other, making it simple, and owning it - reflect aspects of your personality and approach to work.
This is a great opportunity to be part of a ground-breaking fin-tech start-up and be a part of its success.
Working at Trussle:
Trussle has been on an incredible growth journey. Since disrupting the market by being the first digital mortgage broker to launch in 2015, we secured funding from large VCs such as Goldman Sachs, built market share, and served tens of thousands of customers (with an Excellent rating on Trustpilot from over 5,000 reviews).
In 2021, we were acquired by US fintech unicorn Better.com, as part of their first exciting step of international expansion. With top tier investors such as Softbank, Better have scaled from ~$10mn in annual revenue in 2017 to over $1bn in revenue in 2021, 100x in less than 5 years, and with Trussle as the UK operation of Better.com things are just getting started as we look to turbo-charge the next phase of our growth journey.
Together, Trussle is redefining homeownership and making it simpler, faster—and most importantly—more accessible to all. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. We work super hard because we are mission driven - to make homeownership better for everyone.
Rewards Package and Remuneration
The total rewards package and remuneration is a mixture of salary, benefits &amp; bonus and will be based on experience and potential.
Equal Opportunity
A diversity of perspective is essential for innovation and for the avoidance of groupthink. Trussle is proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status. Trussle’s customers come from all walks of life and so do we. We hire a wide range of fantastic people, not just because it’s the right thing to do, but because we really value diversity of thinking and want to make Trussle an even more innovative and exciting place to work! 
Trussle’s customers come from all walks of life and so do we. We hire a wide range of fantastic people, not just because it’s the right thing to do, but because we really value diversity of thinking and want to make Trussle an even more innovative and exciting place to work!

Mortgage Adviser - Specialist Team (f/m/d)

BRISTOL, UNITED KINGDOM (OR SOUTH WEST AREA WITH TRAVEL TO BRISTOL)PART TIME, MOVING TO FULL-TIME IN 2023 
Founders Factory was launched in 2015 with a mission to power founders to go further, faster. To date we have built more than 60 startups and invested in a further 150 across offices in London, Johannesburg and New York. FF has a team of over 100 full-time operators and its portfolio has raised more than $600m in capital.
In our studio, we partner up with our corporate backers to create entirely new venture-backable concepts from scratch, always bringing an unfair advantage. 
Once investment is released into a concept, we start looking for promising and passionate team members to turn the concept into an MVP and ultimately spin out into a fully-fledged business. 
What’s Project RENEW? 
RENEW is a home decarbonisation related start-up, funded in partnership with <a href="https://www.nesta.org.uk/" target="_blank">Nesta,</a> and Founders Factory.  
RENEW’s mission is to create happy, healthy homes for people and the planet. 
There are ~26 million leaky properties in the UK, of which ~3.2 million are owned by private landlords. RENEW will help solve this problem by: 
1) Buying leaky properties (EPC D or less). 
2) Then renovating and retrofitting the properties, installing smart energy tech and upgrading to have a sought-after modern feel. 
3) Letting the properties out to private tenants with bills included (and managing energy on their behalf).
4) Certifying carbon saved as tradable carbon credits.
5) Developing software to make the process easier, faster and more accurate.
The business is led by the Founder and CEO <a href="https://www.linkedin.com/in/rosa-stewart/" target="_blank">Rosa Stewart</a>. Team includes development advisor <a href="https://www.linkedin.com/in/gus-zogolovitch/" target="_blank">Gus Zogolovitch</a> and operational support from Founders Factory and Nesta teams.  
<h3>As the COO you will be responsible for:</h3>
<ul><ul><li>Managing operations, starting in Bristol, including:</li>
<li>Identifying and conducting due diligence on suitable properties, including management of legals and completion;</li>
<li>Finding contractors and negotiating partnerships;</li>
<li>Planning the renovation and retrofit works and interior design of the properties, working with a designer;</li>
<li>Ordering materials; project managing and supervising the works of the first pilot projects;</li>
<li>Managing advertising and letting out of the properties to tenants.</li>
<li>Using the experience from the pilot projects, building the systems, processes and structures required to run the operations UK-wide.</li>
<li>Attracting and leading talent for the operations team.</li>
<li>The role would start part time in autumn 2022 (1-2 days a week) with a trajectory to grow into a full time COO role during 2023 following the next fundraise.</li>
</ul></ul><h3>We are looking for:</h3>
<ul><ul><li>Deep passion towards decarbonising UK homes and tackling climate change</li>
<li>Experience in construction, renovations, energy retrofits, related project management or operations</li>
<li>Flexibility and grittiness to operate in a start-up environment</li>
<li>Ability to inspire and build a team </li>
</ul></ul><h3>Nice to haves:</h3>
<ul><ul><li>Experience of raising capital</li>
<li>You’ve had an operational role in a property or construction related company </li>
<li>You have an existing network in Bristol related to construction and property</li>
<li>Experience in letting properties</li>
</ul></ul><h3>What’s in it for you:</h3>
<ul><ul><li>We’ll be able to draw a salary/day rate from the Founders Factory &amp; Nesta initial  investment</li>
<li>As we secure the next investment raise, we’ll be able to assign more for the team’s salary &amp; move the role to full time</li>
<li>Fair equity in the business based on your contribution and commitment</li>
<li>Autonomy to set your own working patterns and ability to shape your role and build a team as we scale </li>
<li>A unique opportunity to build a business that will scale and make an impact in tackling climate change</li>
<li>Work with like-minded individuals who want to make a difference in decarbonising UK homes</li>
<li>Work directly with the Founder &amp; CEO (<a href="https://www.linkedin.com/in/rosa-stewart/" target="_blank">Rosa</a>) helping shape an early stage startup on its journey</li>
<li>Become part of the Founder's Factory entrepreneurial ecosystem &amp; build relationships with industry leaders for life 💙</li>
</ul></ul>We are committed to building a diverse culture and are eager to receive applications from all backgrounds. All applicants will receive consideration for employment without discrimination.

12 Jobs in Bristol, UK