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technical service & support (f/m/d)

technical service & support (f/m/d)

companyNeoom
remoteFully remote | Partly remote
PublishedPublished: 23.9.2022
Other
Mid-senior level

Full-time Part-time Freistadt Vienna Remote Austria

Your advantages as a neoomian

Flexible Working Hours

Free Parking

Laptop

Home Office

E-car charging stations

Coffee & Fresh Fruit

Innovation & Growth

Open corporate culture

Employee Events

Employee Participation

We are an international cleantech company with origins in Austria, working tirelessly within the megatrends of renewable energy, digitalization and e-mobility. Especially in sustainable energy technology, we are leading the way and setting new standards. This is possible thanks to a fantastic team, thinking outside the box every day and implementing innovative ideas for the interaction of hardware and software. That way, we empower everyone to switch from a centralized, fossil fuel energy system to a renewable, decentralized energy system. This is the path to the energy transition, and it is more pressing than ever.

We build decentralized energy systems for every human on this planet to secure the right to clean electricity and to support the departure from fossil fuels. This requires innovative thinking, to which we give the space to develop and be realized. Because we need to work together on the big solutions to the burning issues of our time.

YOUR ROLE IN THE TEAM

  • Contact person for our customers in 1st and 2nd level support
  • Supporting the system partners and electricians on a technical level
  • Resolving technical questions and analyses regarding our energy and charging solutions
  • Independent error analysis and correction
  • Processing of complaints and returns
  • Close cooperation with product development to ensure ongoing optimization of our products
  • Preparation and continuous maintenance of system and error documentation

WHAT YOU SHOULD BRING

  • Completed technical education in the field of electrical engineering, energy technology and/or electronics (e.g. apprenticeship, HTL, etc.)
  • Initial work experience in a comparable position, or career changer with electrical engineering experience
  • Solutions-oriented, analytical and structured way of thinking
  • Strong communication skills and joy in working with customers from the energy and building technology industry
  • Affinity for renewable energies and strong will to have a positive impact on the environment and society

WHAT IS WAITING FOR YOU

  • Relaxed work environment from our first meeting and extensive onboarding during your first weeks with us
  • We offer flexible working hours and the possibility to work from home
  • Our headquarters are located directly in the center of Freistadt, so you are guaranteed to arrive at our offices without any traffic jams
  • Employee participation programs and various employee events, such as a summer party, a Christmas party and anniversary celebrations
  • A motivated and dynamic team of over 140 employees with a passion for our mission
  • Exciting and diverse tasks in a rapidly growing company in the field of renewable energies and building technology, with which you can make the world a little better
  • Flat hierarchies, short decision-making paths and plenty of freedom to work independently
  • Opportunities to actively participate in shaping and realizing your own ideas in a company with international expansion and top customers
  • Support for ongoing professional and personal development within the company
  • An established culture of making mistakes, where the "and" comes before the "but" in problem-solving

As a newcomer you start with us with a gross salary of approx. € 2.700,- per month. Performance / know-how / experience will of course be rewarded and we are open to discuss a salary adequate to your qualifications.

Information on data protection: Your application documents will be stored and processed electronically for the purpose of candidate selection. Any costs related to the selection process will not be reimbursed.

  *We care about what you can do, regardless of your gender.

Years of experience

  • Mid-senior level