Senior UX Researcher – Bitpanda Pro

Senior UX Researcher – Bitpanda Pro

locationLondon, UK
location Creative & Design

Who we are

Bitpanda is on a mission to reinvent the world of finance and bring investing closer to everyone, everywhere. Today’s financial ecosystem is complex, exclusive and expensive, and we’re here to change this as the #1 investment platform in Europe and beyond. Our platform is rooted in the belief that investing should be safe, easy and accessible to all. With Bitpanda, everyone has the freedom and flexibility to invest in what they believe in - commission-free stocks, cryptocurrencies or even precious metals - starting from as little as $1.

Our story started in 2014 with our founders, Eric Demuth, Paul Klanschek and Christian Trummer. Since then, we’ve grown to a powerful and diverse team of 600+ people who represent more than 50 nationalities. Headquartered in Vienna, we’re proud to be Austria’s first unicorn and one of the fastest-growing fintechs in Europe. Our innovative technology serves over 3 million users and operates across multiple hub locations. Our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. If you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission

As a Senior UX researcher at Bitpanda Pro, you will support Design, Product management, Development and Business Intelligence teams to understand our customers’ needs. You will be fundamental in helping find strategic solutions by designing, performing, and analysing clients’ behaviour and needs by utilising your wide range of tools and methods to conduct in-depth interviews, diary studies, participatory workshops, surveys, usability testing and log analyses. Communicating results and insights to the rest of the organisation will be at the heart of your work and it will give meaning and purpose to everyone why their work is important.

You will work with teams across the whole organisation and have an impact at all stages of the product development. 

What you’ll do:

  • Utilise your extensive knowledge of qualitative and quantitative research methods to understand customers and future clients behaviour and needs
  • Identify areas of improvement across products features and conduct useful insights, reports for rest of organisation
  • Collaborate with designers, product managers, developers and other stakeholders and make sure that we are building the right product for our clients
  • Your work motivation, empowers and gives purpose to rest of the team why we build what we build
  • You are the voice of our clients. Making sure our we constantly improve the experience and solve real problems is at your core
  • Support stakeholders across multiple teams as a research partner, identifying where research can be most helpful, most impactful and where research is not the appropriate response to a problem

Who you are 

  • 5+ years of professional experience as a UX Researcher with a portfolio that demonstrates past work experience and deliverables (e.g. case studies, user research reports, presentations, workshop content etc.)
  • Ability to conceptualise, scope and execute research studies with speed, dexterity, and scale, along with the ability to adapt quickly to change
  • Ability to present and showcase findings and the value of UX research to the UX and Product teams along with the wider organisation
  • Strong grasp of Lean UX and User-Centric Design principles
  • Ability to receive constructive criticism and use it to improve the end results
  • Be a team player, take initiative and ownership of responsibilities and deliverables
  • You have excellent communication skills (written and verbal) and excel it communicating complex topics across departments
  • You love to work in a team but also work autonomously on topics from start to finish
  • You have the ability to understand and incorporate complex technical and business requirements into research

What’s in it for you

  • Top-notch “tech pack” (a.k.a.: the latest and greatest hardware) that you need to help Bitpanda move the needle, right from day one. The best part? You can choose between PC or Mac. And yes, noise-cancelling headphones are included! 
  • Individual stock option plan
  • Exclusive premiums when trading on Bitpanda
  • Occasional company-wide and team events  - both in-person and virtually!
  • Learning & development opportunities
  • A brand new, optimised-for-hybrid-working, HQ office located in Vienna’s fintech hub (in the second district) as well as local office location hotspots in Berlin, London, Madrid, Barcelona and Milan (to name just a few!)
  • Bitpanda sustainable merch to keep you swagged out and living the Bitpanda brand
  • A global Bitpanda team of fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people who are united (across cultures and time zones) by our unique way of working.

And, above all, the opportunity to learn & grow as part of Bitpanda’s incredible journey to become Europe’s #1 investment platform. 

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.