Senior Customer Success Manager (f/m/d)

Senior Customer Success Manager (f/m/d)

locationPeter-Behrens-Platz 8, 4020 Linz, Austria | Vienna, Austria
location Customer service

We're looking for

Full-time Linz, Vienna or Remote

Who we are

We are Storyclash, a young, fast-growing software start-up based in Linz, “Linzer Unternehmen des Jahres” and “Born Global Champion”. Our software analyzes the behavior of over 3 billion people on Facebook, Instagram, Twitter, YouTube and TikTok allowing our customers to react to viral trends, analyze competitors or find influencers. Storyclash is used all over Europe by big companies like Mercedes-Benz, Vodafone, Adidas and Kaufland.

You want to be part of an up-and-coming digital start-up? You are interested in social media and love customer contact? Then come join our amazing team as Senior Customer Success Manager (f/m/d)!

Your Responsibilities

  • As Customer Success Manager, you will be the first point of contact for our existing customers and understand their issues, needs and desires
  • Your mission is to proactively maintain and improve relationships with our diverse customer base on an ongoing basis
  • As a product expert, you advise our customers on the optimal use of our software and thus lead them to success
  • You will identify upselling opportunities at an early stage and make a significant contribution to our sales growth through the development of your customers
  • As an important communication interface, you will be in close contact with internal departments and provide valuable input for our product roadmap and for the development of customer and partner strategies

Your Profile

  • Several years of experience in customer support (bonus points for experience in B2B SaaS)
  • Strong IT affinity as well as a passion for social media
  • A completed commercial or technical education, ideally related to sales, software or social media
  • Fluency in German and English. Other foreign languages are an advantage
  • Communication talent, solution-oriented work and a self-confident appearance round off your profile

What we offer

  • Start-up spirit, a family-like atmosphere and a team of motivated people
  • Open-spaced office with room for creativity (plus: a chill-out area to enjoy the occasional after-work beer)
  • Lots of fun with our many gadgets like Playstation, VR, darts, tabletop soccer & our own fleet of e-scooters to take you to and from our centrally located office
  • In-house library with free books
  • Unlimited supply of free coffee & other drinks
  • Home office, Workation possibility, and our legendary Sunny Fridays (+5 extra vacation days in July!)
  • Awesome team events (trips, hackathons) and much more: www.storyclash.com/jobs
  • The minimum salary is EUR 42,000 gross per year plus a performance-related commission model without cap. Your actual offer depends on your skill set and experience.

Join our great team at Storyclash and benefit from our growth!

Click here to apply now or send us your application:[email protected]

Apply now

Send us your application!

Job Benefits

Enjoy a wide range of awesome benefits

Sunny Friday

Every Friday in July is free (+5 vacation days).

Benefit Highfive

Awesome team

Family-like atmosphere, motivated team, innovative mindset.

Flexible hours & home office

Whether you're an early bird or late riser, we’ve got you covered.

Own hardware setup

Just say what you need and we buy it.

Free books

Never pay for books again, they're on us.

Benefit Scooter

Free e-scooters

We have our own scooter fleet. Get wherever you want within minutes.


We support your commute, whether you come by car or public transport.

Free drinks

We provide finest organic coffee and other drinks, even after-work beer ;-)

Team events

At least once a year we take a trip with the whole team.


We host regular internal hackathons to generate new ideas.

Open-spaced office

Living-room styled space with opportunities to retreat and relax.

Fun area

Take breaks and play some PlayStation, VR or tabletop soccer.


Work from anywhere in the world for up to 2 months per year.