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Operations Cards and Chargeback Team Lead (m/f/d)

Operations Cards and Chargeback Team Lead (m/f/d)

companyBitpanda
locationKraków, Poland
location Operations (Office Management & Administration)

Who we are

Bitpanda is on a mission to reinvent the world of finance and bring investing closer to everyone, everywhere. Today’s financial ecosystem is complex, exclusive and expensive, and we’re here to change this as the #1 investment platform in Europe and beyond. Our platform is rooted in the belief that investing should be safe, easy and accessible to all. With Bitpanda, everyone has the freedom and flexibility to invest in what they believe in - commission-free stocks, cryptocurrencies or even precious metals - starting from as little as $1.

Our story started in 2014 with our founders, Eric Demuth, Paul Klanschek and Christian Trummer. Since then, we’ve grown to a powerful and diverse team of 600+ people who represent more than 50 nationalities. Headquartered in Vienna, we’re proud to be Austria’s first unicorn and one of the fastest-growing fintechs in Europe. Our innovative technology serves over 3 million users and operates across multiple hub locations. Our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. If you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission:
As a Cards and Chargeback Team Lead, your mission will be to build, mentor and lead a team of highly skilled specialists in card payments processing, ensure smooth collaboration within the Team and other departments as well as provide additional support in the daily operations.

What you’ll do:

  • Build the new team in Bitpanda’s Operations and Risk department
  • Be responsible for the daily service delivery by your team
  • Motivate, steer and manage your team as part of the Operations and Risk department
  • Support your team with operational knowledge in challenging scenarios
  • Work with the team in setting up new processes and shaping the future of the Cards and Chargeback Operations team.

What we’re looking for:

  • At least 3 years of experience in people management in a fast-paced environment, preferably in the fintech space
  • Deep expertise in the card payments industry
  • Successful track record of setting up internal processes and operations
  • Excellent communication skills and fluent English
  • Detail-oriented and process-driven personality

What’s in it for you

  • Top-notch “tech pack” (a.k.a.: the latest and greatest hardware) that you need to help Bitpanda move the needle, right from day one. The best part? You can choose between PC or Mac. And yes, noise-cancelling headphones are included! 
  • An attractive individual stock option plan in a high growth company, and a competitive salary
  • Exclusive premiums when trading on Bitpanda
  • Occasional company-wide and team events  - both in-person and virtually!
  • Learning & development opportunities
  • A brand new, optimised-for-hybrid-working, HQ office located in Vienna’s fintech hub (in the second district) as well as local office location hotspots in Berlin, London, Madrid, Barcelona and Milan (to name just a few!)
  • Bitpanda sustainable merch to keep you swagged out and living the Bitpanda brand
  • A global Bitpanda team of fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people who are united (across cultures and time zones) by our unique way of working.

And, above all, the opportunity to learn & grow as part of Bitpanda’s incredible journey to become Europe’s #1 investment platform. 

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.