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Junior Account Strategist (m/f/d)

Junior Account Strategist (m/f/d)

companyAirbank
locationKreisfreie Stadt Berlin, Berlin, Germany
remoteFully remote
PublishedPublished: 1.8.2022
Customer service
Entry-level
Intern / Student, Full-time · Remote
What we are looking for

A product-centric approach towards our customers is in Airbank's DNA. We're looking for a ​junior account strategist (internship) that helps our customers to achieve their short and long-term goals by establishing business strategies and guidelines. As account strategist ​you gather and analyse data, review feedback from customers, conduct risk assessments, perform research and analysis to identify the weaknesses and strengths of existing ​products, develop reports and presentations, and implement solutions against problem areas while working together with account managers and analysts. 

In this role, you will ​fully immerse in Airbank's revenue function and get exposure to address customer feedback, develop mitigation strategies and ​improve our NPS-based client satisfaction.

What you will be responsible for
  • Assist in creating account strategy plans to meet business objectives and manage strategic relationships with key users
  • Interact extensively with account managers and clients to determine key product issues and identify opportunities that deliver strong ROI.
  • Schedule research sessions with UX researchers and identify new avenues for product-led growth. You develop positive working relationship with customers and drive their loyalty.
  • Generate account reports on both periodic and adhoc basis. You gain intelligence and formulate strategic directions utilising our data analytics and modelling techniques.
  • Assist in developing effective business proposals for our customer base.
  • Optimise account activities to increase our MAUs, recurring revenues and overall business goals.
  • Analyse online campaign performance and provide recommendations for improvements.
Your profile

Great applicants bring a set of these characteristics into the interview process:

  • You have gathered first work experiences in a Strategy Consulting, VC, or roles in technology companies, best if B2B.
  • You are a data centric person: One of our key values is Own Your Number, meaning we work with efficiency and scale, with a data driven attitude.
  • You have a good sense of prioritisation and organisation.
  • You love working in a real fast-pacing environment: As we are launching across countries, priorities and strategies may shift rapidly and you'll be in the driver's seat.
  • You have an entrepreneurial mindset with the ambition to transform the financial management sector. Some understanding of the fintech industry is a plus.
  • You have a sincere interest in product strategy, product marketing, go-to-market strategy or strategy consulting.
  • You have excellent communication skills, with the ability to articulate both verbally and in writing a compelling vision.
  • You are used to working in an international environment and able to think global / act local.
  • You are comfortable with operating with a high degree of autonomy.
  • Languages: Fluency in English. Proficiency in German is a plus
Benefits of joining Airbank
  • A remote-first setting with hubs in Berlin, Barcelona and Vienna and flexible working hours. We will always be remote first, but support you with visa and relocation should you choose to come to one of our hubs.
  • An environment with a flexible schedule, paperless office, yoga sessions, trainings & library, regular feedback and performance cycles.
  • A fun, friendly, and collaborative environment. When you start a buddy will take care of your and make sure you'll come onboard smoothly.
  • A great team of individuals who share a strong work ethic and company values.
  • A competitive salary and bonus.
  • Opportunity for career progression and personal development.
  • An allowance for learning & development, your dream home-office setup, or a WeWork membership.
How to apply

Send us your CV and we'll be in touch shortly. 

The interview process ​will follows this schedule

  • Screening
  • 1st interview: In-depth conversation with a senior account strategist on the team
  • 2nd interview: Conversation with senior management
  • Offer
  • Get-to-know the broader team
About us

Airbank is a B2B financial management platform, designed to deliver more control, visibility, and automation to modern finance teams.

Join our team!

Great to see you that you are interested in building Airbank with us.

Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at [email protected].

Years of experience

  • Entry-level