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Head of Customer Happiness (m/f/x)

Head of Customer Happiness (m/f/x)

companyPlaybrush
locationVienna, Austria
location Customer service

Playbrush is the innovation leader in smart Oral Care in Europe and beyond.

Since 2015 we are developing and marketing smart toothbrushes and digital oral care subscriptions to revolutionise how children, families and adults take care of their teeth.

The concept that stands at the core of what we do is called “Playbrush”, like our brand: an interactive smart toothbrush that connects via Bluetooth to a smartphone or tablet. Children can control mobile games with their toothbrush, and consequently get better at toothbrushing. Adults also interact and receive smart feedback via the toothbrush, so they can improve their brushing performance.

Playbrush is a start-up that has received multiple millions of investments from reputable investors. We have closed partnerships with several multinationals, who are enthusiastic about the “Connected Health” trend and have also received numerous awards like the Health Media Award in 2016 and the Gamification World Award2015 in the “Best Technological Innovation” category, which reflect the success of the young company. 

We are now looking for an experienced and ambitious Head of Customer Happiness to join our team in Vienna.                 

Responsibilities

Lead a team of motivated customer support team members

Continuously improve all processes concerning customer support

Identify customer needs and problems, by taking care of user research, focus groups and outreach campaigns

Be the interface between the customer and multiple internal teams including software as well as hardware development

Manage KPIs such as retention rate and return rate via prioritization of customer feedback

Requirements

3+ years experience in high growth start-up, consumer company or consulting business

University Degree or similar education

Demonstrated customer support responsibility including KPI management and managing teams

Capability of working across teams

Solution-oriented, organised and diligent personality

Native in German, Proficiency in English. Excellent writing skills.

Working with us

Offices in  London and Vienna

Weekly team lunches– occasional dinners, parties and events.

Working with an exceptional, young, international team.

Open, kind and proactive atmosphere.

Market adequate remuneration. Minimum salary according to Austrian “Kollektivvertrag”is EUR 2.244,80.