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Customer Verification Specialist

Customer Verification Specialist

locationSofia, Bulgaria
location Customer service

About You
As a Customer Verification Specialist  you will join an ambitious team of highly motivated, talented Tideans who love to collaborate, and are driven by helping people achieve their business ambitions. We live and breathe our values, which are to put our members first, work as one team and be data driven, as part of our team, they’ll matter to you too.

Some of the things you’ll be doing:

  • Working on being the first line of defense in our battle against financial crime;
  • Preparing client-specific KYC related analysis and complete on-boarding due diligence where required;
  • Be central in liaising with internal compliance personnel on the shaping and application of KYC policy;
  • Reviewing transaction alerts, spotting inconsistencies and escalating accounts with financial crime concerns.

You’ll be a great fit if:

  • You have previous client service experience, especially in the KYC area, would be a plus but not a must;
  • You are having attention to detail and be fluent in English - both written and verbal;               
  • You are willing to verify and help our members via email (no phone calls); 
  • You have an analytical mind – able to digest large data sets and spot patterns and trends with ease;
  • You would like to learn and manage in a constantly changing environment;
  • You will be willing to work weekends, not every but some.

Who are Tide?
We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.

Our offices are in London, UK, Sofia, Bulgaria and Hyderabad, India, where our teams are dedicated to our small business members, revolutionizing business banking for SMEs. We are also the leading provider of UK SME business accounts and one of the fastest-growing fintechs in the UK.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Members first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

What you’ll get in return:

  • 25 days holiday
  • Vitality Health and Dental Insurance, with a proactive focus on mental and physical well-being
  • Fully covered Multisports card
  • Food vouchers
  • We invest in your development with 1,000 BGN professional L&D budget per year
  • Flexible working options.

Here’s what we think about diversity and inclusion...
We build our services for all types of small business owners. We aim to be as diverse as our members so we hire people from a variety of backgrounds. We’re proud that our diversity not only reflects our multicultural society but that this breadth of experience makes us awesome at solving problems. Everyone here has a voice and you’ll be able to make a difference. If you share our values and want to help small businesses, you’ll make an amazing Tidean.