wecanbeheroes.io
Search
Customer Success Specialist (f/m/d)

Customer Success Specialist (f/m/d)

companyShapr3D
locationBudapest, Hungary
location Marketing & Communications

We are looking for an experienced English-speaking Customer Success Specialist to join our growing organisation and make our users super successful in using Shapr3D. You will be responsible for ensuring an optimal user experience from onboarding all the way to professional use. We’re looking for you if you are an empathetic, high-energy person who is excited about the CAD/manufacturing industry.

Within the organization:

You will work cross-functionally with the Customer Support, Engineering, and Product teams to deliver customer onboarding and provide feedback on product roadmaps and feature improvements. You’ll report directly to our CEO.

From our CEO, István Csanády: 

“I couldn’t be more excited about kickstarting this new team at Shapr3D. As the front line of our company, this team will be responsible for building an authentic relationship with our customers, making sure they get the most value from our stellar product. Not many companies get the amount of love from their customers as we do, which makes doing Customer Success a ton of fun at Shapr3D.”

What you'll do?

  • Drive onboarding engagements for high-value customers
  • Advice and assist potential customers by helping them evaluate and implement Shapr3D into their workflows
  • Drive retention by building strong customer relationships with frequent proactive engagement and communication
  • Work closely with the product, engineering, and marketing teams to bring the customer voice into their key conversations
  • Identify growth and expansion opportunities
  • Leverage tools and automation to manage customer relationships and establish required touchpoints with customers

In an ideal world, you have

  • 2+ years relevant work experience in a customer-facing role such as Sales, Account Management, Customer Success, etc.
  • Proven track record in supporting the adoption of products and technology by customers
  • Native or close to native English speaker skills
  • Strong communication and interpersonal skills
  • A “get things done” mentality

 

What we offer?

  • The chance to build a world-class product and be an owner of the company with your own shares
  • A down-to-earth culture and an opportunity to scale things up together with the best professionals in the field
  • Unconditional support for your professional development – be it reading a book or attending a course to grow your skills, it's on the house
  • Relocation support if you’re not from Hungary 
  • 100% sick leave payment and a generous Medicover healthcare package (upon passing your probation)
  • A gorgeous office with a panoramic view of downtown Budapest, well-stocked with snacks and coffee on us (and a company Wolt account while we’re working remotely)

If all this speaks to you and you’re up for reinventing 3D design for the 21st century, we should definitely talk! And don't worry if you don't tick every single box in the requirements. We’re always looking to hire for potential and the right mindset – so we'd still love to hear back from you.

 

About Shapr3D

We’re on a mission to reinvent 3D design for the 21st century.

To achieve this, we’re completely reimagining legacy computer-aided design (CAD) tools with an iconic, mobile-first product. We’re backed by top European VCs Point9 Capital and Creandum.

By joining us, you’ll get the chance to build /contribute to the success of a top-notch product. Shapr3D is well on its way to disrupting the 40-year-old CAD industry with our Apple Design Award winning app that gets regularly featured in Apple Keynotes. Yes. That's right. Shapr3D is one of those apps. But what we’re most proud of is the global user base that grows day by day.