Customer Success Manager/Lead (UK/IE)

Customer Success Manager/Lead (UK/IE)

locationLondon, UK
location Sales & Business Development

Customer Success Manager/Lead (UK/IE)

London - English - m/w/d


GoStudent is an Edtech platform disrupting the tutoring market and bridging the knowledge gaps of young students. +16M€ raised from international investors such as Leftlane Capital and DN Capital. +400 employees spread over our 7 offices across Europe.

We want to shape the future of learning as the first digital tutoring platform, truly dedicated to the idea of “students first”, with products that are perfectly tailored to the fast-paced & digital lifestyle of today’s primary and high school students.

Your tasks?

  • Be part of the team launching the UK/IE market - localizing customer communication and adapting internal processes.
  • Take care of 300-500 active customers (parents & students), ensuring they are happy with GoStudent tutors and customer service.
  • Respond to all inquiries coming from your customers (technical issues, billing requests, tutor change, additional subjects.) - all via WhatsApp, calls & e-mails.
  • Proactively contact your customers to offer additional services and upgrade their subscription.
  • Onboard and train new colleagues who join your team.
  • For more senior profiles: possibility to lead a team of Customer Success Managers.

The requirements?

  • Hands-on mentality: You show a high degree of initiative and responsibility and quickly familiarize yourself with new tasks. Multitasking is also not a foreign word to you.
  • All-rounder: You are enthusiastic about our product, you quickly learn the necessary hard facts and convince with your authenticity and your negotiation skills.
  • Communicative: You like to communicate, and you can put yourself in the shoes of every customer, and you will patiently find the right solution for every problem and thus put a smile on our customers’ faces.
  • Organizational talent: You know how to structure yourself and keep a cool head and an overview even in stressful moments.

Your benefits?

  • An annual gross salary starting at €32,200 - negotiable depending on experience & qualifications.
  • International relocation expenses covered.
  • A unique opportunity to be an early member of a rapidly growing team with a fast-track career opportunity.
  • An exciting and flexible startup atmosphere with highly motivated, young and open-minded colleagues.
  • Flexible working hours, partly from home and in our modern office in the 2nd district in Vienna, 5-min walking distance from Praterstern train station.
  • Team events on a regular basis and a fantastic roof-top terrace with a view.
  • Coffee and snacks for free all week, beer and wine on Friday evenings.
  • International surrounding with private courses to improve your language skills.

Apply now and join our team of 400+ employees, 3,000+ tutors and 10,000+ customers (growing at 20% MoM!) and be part of the change in Education!

You want more? Check out what our team members say about GoStudent on Kununu and visit our Instagram career page for a behind the scenes glimpse!


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