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Customer Success Manager (Spain)

Customer Success Manager (Spain)

companyGoStudent
locationMadrid, Spain
location Customer service

Customer Success Manager (Spain)

Madrid - English - m/w/d

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GoStudent is an Edtech platform disrupting the tutoring market and bridging the knowledge gaps of young students. +16M€ raised from international investors such as Leftlane Capital and DN Capital. 130 employees spread over our offices in Vienna and Lyon (and soon in Spain & UK/IE).

We want to shape the future of learning as the first digital tutoring platform, truly dedicated to the idea of “students first”, with products that are perfectly tailored to the fast-paced & digital lifestyle of today’s primary and high school students.

Your tasks?

  • Taking care of your own customer base from actively paying parents
  • Correspondence with parents and students (Taking care of E-Mails and WhatsApp messages)
  • Giving advice via phone and support parents in case of technical problems
  • Active sales of tutoring packages
  • Creation of invoices
  • Organization of tutoring and quality assurance
  • Training new colleagues

The requirements?

  • Hands-on mentality: You show a high degree of initiative and responsibility and quickly familiarize yourself with new tasks. Multitasking is also not a foreign word for you
  • All-rounder: You are enthusiastic about our product, you quickly learn the necessary hard facts and convince with your authenticity and your negotiation skills
  • Language skills: Spanish at mother tongue level, very good knowledge of English, every additional language an advantage
  • Extroverted: You like to communicate and you can put yourself in the shoes of every customer and you will patiently find the right solution for every problem and thus put a smile on our customers’ faces
  • Organizational talent: You know how to structure yourself and keep a cool head and an overview even in stressful moments

Your benefits?

  • An annual gross salary of €32,200
  • International relocation expenses covered
  • A unique opportunity to be an early member of a rapidly growing team with a fast-track career opportunity
  • An exciting and flexible startup atmosphere with highly motivated, young and open-minded colleagues
  • Flexible working hours, partly from home and in our modern office in the 2nd district in Vienna, 5min walking distance from Praterstern train station
  • Team events on a regular basis and an amazing roof-top terrace with a view
  • Coffee and snacks for free all week, beer and wine on Friday evenings
  • International surrounding with private courses to improve your language skills

Apply now and join our team of 130+ employees, 1,500+ tutors and 5,000+ customers (growing at 20% MoM!) and be part of the change in Education!

You want more? Check out what our team members say about GoStudent on Kununu and visit our Instagram career page for a behind the scenes glimpse!

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