Customer Success Manager (m/f/d)

Customer Success Manager (m/f/d)

companyLegal OS
locationKreisfreie Stadt Berlin, Berlin, Germany
PublishedPublished: 17.6.2022
Full time
Permanent employee, Full-time · Berlin

As Customer Success Manager you will be interfacing with our customer base and driving continuous activation, adoption, and expansion. As the first person at Legal OS focusing solely on our customer base, you will develop & implement best practices together with the executive team. You gather insights through data analysis, conversations, workshops, and other means that will directly impact our company, go-to-market, and product strategy.

Your mission

Recurring revenue is the result of recurring impact. Hence, your mission is to ensure every customer maximizes the impact & value they receive of Legal OS.

You will build a deep understanding of how our customers work and identify gaps to expand usage of Legal OS.

You will develop customer relationships and campaigns (together with Marketing) that promote retention and loyalty.

About you
  • Experience in a pro-active customer-facing role. Preferably Customer Success at a B2B software company.
  • You have a track record of driving growth (e.g. usage, adoption, revenue) and the stories & data to support it.
  • You effectively prioritize your work and schedule and ultimately your customers.
  • You have experience in interacting with customers through various formats (e.g. meetings, QBRs, workshops).
  • You experiment, iterate and repeat to find out what works and then double down on it.
  • You communicate effectively and convincingly in English and German.
  • You bring experience in working with CRMs and Customer Success software (a plus).
About us

Legal OS is on an exciting journey. We have redefined the legal tech category with a product suite that empowers legal engineers and lawyers to encode their expertise and use this code to automate previously impossible to automate expert tasks. Our product has been positively received and adopted by our initial customer base, and we're ready to take the next steps in evolving the product into the engine at the heart of all legal tech stacks worldwide.

The founders are young and diverse, and passionate about the new work movement. And we have worked hard to build a culture that is inclusive and creatively empowering.

Legal OS is funded by some of Europe's top investors, including HV Capital, SpeedInvest, and Christian Vollmann.

Workplace & culture

We're lucky to have a large, open plan office in the heart of Kreuzberg. We are close to a couple of great lunch places, and we often get lunch there together as a team. We believe an office should stimulate creativity and we believe a job should be an opportunity for you to pursue ideas that are meaningful to you.

Why work with us?

We offer the opportunity to join a team working on a hugely disruptive product early in our journey. We're an ambitious, creative team, and we believe our product can change the global legal sector. We believe personal growth and well-being is essential which is why we want to offer some special benefits to all of our employees

  • Flexible Working
    We care most about delivering great work and building a world class product. If you sometimes want to work remote, that’s cool. All we ask is you’re in the office for key meetings and ceremonies, and that you build a strong relationship with the team.

  • Discounted Gym Membership
    50% off Urban Sports Club

  • Fun, Social, International Team
    We have team members from Japan, England, France, Canada, and Sweden. We have meals together, karaoke together, play poker together, and have had a number of company retreats to our property in the south of France.

Your application

We appreciate your interest in Legal OS. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at [email protected].

Years of experience

  • Junior