Customer Success Manager (f/m/d)

Customer Success Manager (f/m/d)

locationVienna, Austria
PublishedPublished: 31.8.2022
Customer service
Full time

Customer Success Manager

Permanent employee, Full-time · Vienna
About Prewave

(m/f/d) full-time

Do you want to be part of one of the fastest-growing AI companies in Supply Chain Risk Management?

At Prewave, we are dedicated to unlocking an unprecedented level of efficiency, transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AI-powered solutions, analysing traditional and social media in 50+ languages and predicting risks and disruptions all over the world. We help our clients to achieve a sustainable supply chain and to prevent any setbacks.

We are already trusted partners of AbInBev, BMW, Kärcher, PwC, Porsche and many more. With the increasing importance and attention to supply chain due diligence in Europe, we grow every day, and so does our team! 

We are looking for a Customer Success Manager in our Customer Success team to join us on this exciting journey! 

Your mission

As our Customer Success Manager at Prewave, you will… 

  • Take over clients from sales to take them through the onboarding process for a smooth implementation

  • Accompany our clients through their Proof-of-Concept projects and make sure they have a positive and successful experience with Prewave

  • Help to create an exceptional customer experience with the Prewave product by training users, sharing best practices and optimising customer use to their needs

  • Present the capabilities of our product to clients, thus creating the potential to upsell and grow our bottom line 

  • Communicate with our clients, understand their requirements, set up project plans and present results

  • Represent the customers’ best interest in the company, communicate their inputs with the technical team and help to improve our product to reflect customer needs

  • Keep the overview over several projects at a time, monitor their progress and make sure deadlines are met

  • Work cross-platforms to manage our customer data, keep it consolidated and up-to-date

Your profile

Must haves

  • 2+ years of experience in a customer-facing role

  • Tech-savviness and ability to work with various technologies and online platforms

  • Familiarity or willingness to work in a high-paced start-up environment 

  • Initial experience with project management

  • a valid work permit for Austria 

  • fluent English and German skills

Bonus points for

  • Completed higher education (HAK, HTL, Bachelor’s Degree or equivalent)

  • Previous experience in technical industry/environment

  • Previous experience or exposure to supply chain environment

What we offer you
  • An extensive compensation package
    According to our collective agreement, the minimum salary for this role is EUR 2,635 gross per month, however the higher packages are likely based on your qualifications and experience and might include a combination of fixed salary and bonus/commission.

  • A dynamic team in an open and inclusive work atmosphere
    We are an equal opportunity employer, and we cherish the diversity in our team working from our office in Vienna.

  • Various opportunities to develop your career within the company
    We are committed to building our team spirit based on mutual respect and support. We help each other achieve personal and shared goals.

  • Opportunity to be part of a highly innovative Austrian tech startup
    We blaze the trail in our field, and we strive to help large firms ensure ethical and sustainable practices throughout their entire supply-chain processes.

  • A family-friendly environment
    We offer flexible working hours and home-office possibilities to support a healthy work-life balance. 

About us

Prewave is an AI startup building a global supply chain intelligence platform. Our technology analyzes social & news media in 50+ languages and detects and predicts disruption and sustainability risks. It is our goal to make local risks globally visible in order to make tomorrow’s supply chains more transparent, resilient and sustainable.

We are looking forward to hearing from you!

Thank you for your interest in Prewave. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to jobs@prewave.ai.

Years of experience

  • Junior