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Customer Implementation Manager

Customer Implementation Manager

companyLemonWay
locationParis, France
location Customer service

About

Lemonway est un Établissement de Paiement pan-européen qui propose une solution dédiée aux marketplaces B2B, B2C et C2C ainsi qu’aux plateformes de financement participatif. Plus concrètement, Lemonway offre un système de traitement des paiements et de collecte pour le compte de tiers dans un cadre sécurisé et réglementé (KYC, lutte anti-fraude). Utilisée dans plus de 15 pays européens, la société possède des bureaux à Paris, Londres, Milan, Madrid et prochainement Berlin.

Depuis sa co-création en 2007 par Antoine Orsini, la société Fintech emploie plus de 90 personnes et rassemble des dizaines de nationalités. Parallèlement, Damien Guermonprez co-dirige l’établissement de paiement depuis 5 ans . Lemonway bénéficie du « passeport financier » dans 29 pays en Europe grâce à l’obtention de la licence d’Établissement de Paiement fin 2012 auprès de l’ACPR. En 2018, Lemonway connaît une première levée de fonds de 10 millions d’euros avec Breega Capital et Speedinvest. Un an plus tard, en 2019, le fond d’investissement britannique ToscaFund Asset Management permet une accélération de la croissance de l’entreprise en apportant à son tour 25 millions d’euros.

Déjà leader sur le marché du crowdfunding en Europe, Lemonway a pour ambition de le devenir également auprès des marketplaces. En 2020, portée par cette croissance exceptionnelle et classée dans le FrenchTech120, elle déménage dans des locaux flambant neufs en plein cœur de Paris, à deux pas de la rue Montorgueil.

 

 

Discover Lemonway

Job description

As part of the Customer Care department, and reporting to the Head of Customer Care , the Customer Implementation Manager’s main role is to drive a smooth roll-out of the Lemonway solutions for new customers.

Responsibilities

Effectively project manage the implementation of Lemonway’s products, from contract signature by the Sales team to the actual use of our solutions, following existing processes

Build and maintain close relationships with all involved parties (clients, internal teams, service providers etc), by ensuring smooth internal and external stakeholder management

Continuously improve processes, products and documentation, with the goal to reduce project lead time and to enhance customer experience and satisfaction

Build a thorough understanding of the Lemonway offer in order to act as a technical and functional expert and privileged partner of the customer in the integration of the company's solution, and intervene as internal referent (support to pre-sales, participation in the drafting of RFP’s, etc.)

Share knowledge and experience with other CIM and in a broader sense within the organization, in order to continually increase the level of expertise

Participate proactively in cross-functional projects involving the Implementation team.

Preferred experience

This is a fantastic opportunity for the right person to thrive and quickly progress in an exciting company at the forefront of online innovation. The ideal candidate for this role will be client-oriented with excellent communication and analytical skills, a hands-on attitude and can-do mindset.

Desired skills

Demonstrated project management skills in a complex context

Strong relationship and client management skills

Ability to set priorities and meet deadlines

Excellent organisational skills, able to work independently

Problem-solving oriented, resourceful, curious

Strong analytical skills

Mastery of office automation tools

Fluent in French and English; other European languages (German, Italian, Spanish) are a plus.

Experience

At least 3 years experience in a customer facing and/or project management role, ideally in a Fintech company

Previous experience in the payment, banking or finance industry, using API’s is a big plus!

Master in (International) Business Management/Project Management.

WHAT’S IN FOR YOU 

Location - super headquarters based in central Paris (Silicon Sentier) 🗼

Flexible working environment and Remote Policy 🏠

Enjoy your food allowance with a Swile card 💳

50% reimbursement of your Navigo or Velib pass 🚅

Health Insurance 👩‍⚕️

25 days of holidays and RTT 🌴

Annual Holidays Bonus ✈️

International environment 🌍