Community Specialist - Pantos & BEST - German/English (f/m/d)

Community Specialist - Pantos & BEST - German/English (f/m/d)

locationVienna, Austria
location Operations (Office Management & Administration) | Marketing & Communications

Your mission:
Be the voice of the community and interact with our user base across multiple social media channels (Twitter, Facebook, Instagram, Reddit, Telegram, etc.) daily. Assist them in navigating through our platform as well as through the various products and services Bitpanda offers.

Why you?
You love to help and educate others, you have a passion for cryptocurrencies like Pantos or BEST and investing/finance in general. You are also eager to learn, to take responsibility and work in a fast-paced environment which never gets boring. Additionally, you are happy to handle user requests in German, English and additional languages.

What you’ll do:

  • Grow our community across numerous social media groups, keeping them updated and organised
  • Maintain relationships with our users and find opportunities to involve them in Marketing and Product decision-making
  • Be a strong Bitpanda ambassador to our users
  • Represent our values and communicate about our products and updates clearly
  • Collaborate with the wider Marketing team to drive growth campaigns relevant to our community
  • Act as a link between Customer Care, Operations, Marketing and other departments

What we’re looking for:

  • An excellent, savvy, social media communicator
  • Passion for blockchain and fintech
  • You have 2+ years of experience in community management, customer support, social media or a similar communication field
  • Excellent writing and communication skills in English and German are required (C2 level), any additional language are a plus
  • Passion for cryptocurrencies, blockchain and Bitpanda’s services is considered a big plus
  • Willingness to work evening and night shifts at least twice a week