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Community Lead (f/m/d)

Community Lead (f/m/d)

companyAveo
locationKreisfreie Stadt Berlin, Berlin, Germany
location Customer service | Product Manager

The Opportunity

At Aveo, our mission is to empower people to take on the jobs of tomorrow. We want to enable people to unlock their full potential independent of their background by giving everyone access to expert knowledge. We start by building and running cohort-based programs and work with subject-matter experts to build original content with practical relevance.

Prior to starting Aveo, we have spent time in the manufacturing industry (eg. ZEISS, Siemens), on the investment side (P9 Capital) investing in various fast-growing B2B startups worldwide, built communities, and were teaching people ourselves (eg. at Columbia Business School).

Our list of supporters includes leading investors and operators in the field of online education, software, and industry, as well as organizations such as the World Economic Forum.

What you will do

As a community lead, your mission is to ensure that each learner is highly engaged and derives value from our learning programs. You will also grow our Future of Manufacturing Community and find creative ways to increase engagement.

  • You will ensure that each learner is highly engaged and derives value from our program and community. Your north star metric is the NPS of our learning programs
  • You will build and continuously improve our learning experience playbook in strong collaboration with our co-founder Robin
  • You will be the go-to person for all learners, constantly communicating with them in 1:1s, and small to large groups across all channels
  • You will moderate, facilitate, and host virtual sessions with our community and with industry leaders. You’ll ask the right questions to drive value into attendees at each session
  • You will find creative ways to increase engagement in our community and facilitate exchange among our members
  • You will contribute to our product strategy which syncs with the product & tech team

Who you are

  • You have multiple years of experience in supporting and serving customers in a community-based experience/product
  • You think first how you can serve others, your default setting is to get creative, and you’re often the source of pleasant surprises to those around you
  • Great interpersonal skills, empathy, and a strong ability to motivate others
  • You have a positive can-do attitude and the ability to manage multiple, competing priorities simultaneously
  • You are striving for excellence and like to take ownership
  • Stellar written communication and documentation skills in English
  • Bonus: you have experience in using no-code tools to automate your most time-consuming tasks

We know that nobody fits all boxes - so even if not everything applies to you but you’re convinced that this job is for you, we’d love to hear from you ([email protected]).

Why you might be excited about us

  • With the skills gap, we’re working on one of the biggest problems that our society and economy faces in the years to come
  • We’re helping companies to stay innovative and our learners to do a better job, thereby making a positive impact on people and their personal development
  • A global and unique community with nearly 200 people and an even longer waitlist
  • Since we’re still at an early stage, there is lots of room for you to grow both personally and professionally
  • We're backed by leading investors and operators in the field of education, software, and industry

What you will get

  • Competitive compensation package, including equity
  • Whatever work gear you may need to feel productive and co-working or home office stipend if remote
  • We’re a learning company so we’ll invest in your learning and personal developing
  • Brave and transparent company culture where you can make an impact

We believe in everyone

We fundamentally believe talent is distributed to all of us in equal measure. This means we see your unique experience and believe in the strength of every intersection of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity.

 

How to Apply

Does this role sound like a good fit? Email us at [email protected] with a short description of yourself and ideally send us some more info about you and the work you have done (LinkedIn, Twitter, Blog, Projects, etc.).

Our hiring process is reasonably streamlined (initial chat, interview, case study, final interview with both founders) with the goal to see if both parties would be excited to be working with each other.