remotePartly remote
PublishedPublished: 29.9.2022
Full time
Mid-senior level

Our company

Here at Beryl, we have a clear vision: to build a better world by getting more people in cities moving sustainably...

Our aim is to be the UK's leading micromobility company, delivering financially sustainable shared schemes to UK communities. As the only B-Corp micromobility operator, we care about community, safety, the environment, and effective design.

Beryl is growing nationally, and now is the most exciting time to join our team.

The Role

We provide sustainable transport options to various cities nationwide through the provision of bike, e-bike and e-scooter schemes. We are looking for a talented Communities & Risk Management Lead to join our Operations department. The role will report to our Programme Manager and Scheme Leads to manage a programme of community liaison and engagement and risk reduction. Community buy in is an essential part of risk management.

The role will be primarily based in our Manchester office, with flexibility to work from home when appropriate. There will be opportunities to also visit our other bike, e-bike and e-scooter schemes.


The Person

  • Proven ability to take on responsibility, pursue excellence and see tasks through to completion

  • Exemplary communication skills with excellent written/oral communication skills for reports and presentations

  • Personable, proactive, professional and able to demonstrate full commitment to engagement and service in all activities and interact at all levels of the organisation

  • Work as a key member of the Programme & Delivery team and will take on responsibility for tasks singularly

  • Highly organised as will be managing a portfolio of work across multiple schemes


Reporting to the Programme and Delivery Director the Community and Risk Management Officer will be responsible for:

  • Set up and liaise with a network of stakeholders through research and local engagement

  • Set up outreach programmes, representing Beryl at community events, speaking to the general public and providing assistance to our customer base. Provide our Marketing and Growth team support during team events.

  • Work across Marketing/Sales, Policy and Operations to coordinate all community engagement across our schemes

  • Put in place and manage risk assessments aimed at minimising risk and vandalism across schemes

  • Establish standard plans and approaches

  • Apply the approaches to support implementation of new schemes as well as refreshing approaches to existing schemes

  • Working with the Operations Service Centre develop, track, and maintain reporting of statistical and written analysis of user threats, incidents and investigations for management review.

  • Run data analysis and present the findings as required using various data reporting software

  • Establish and maintain professional relationships with law enforcement and any relevant public safety departments

  • Support the Marketing Communications and Ops teams with any outward correspondence via social media and internal comms.

Experience & skills
While the ideal candidate should fulfil most of the list below, we know that ideal candidates rarely exist, so we will consider all applications from people keen on learning to fill in any gaps.

  • Ability to identify risk and define mitigation measures

  • Have an excellent eye for detail

  • Be proactive

  • Willingness to challenge the status quo, innovate and introduce new ideas.

  • Demonstrated analytical and critical thinking skills.

  • Demonstrated note keeping, report writing and presentation ability

  • An understanding of how to manage, present and manipulate data.

  • Comfortable liaising with law enforcement/local authorities

  • Ability to communicate investigative findings to key stakeholders

  • Ability to establish and perform risk assessments



What we are offering in return

  • The opportunity to build business and help Beryl on our journey to become one of the biggest micro mobility providers in the world.

  • A combination of the highest quality team and product - we are winning work because of our ability to demonstrate that we are market leading in both respects.

  • Enough autonomy and resources to make your vision a reality.

  • A flexible working environment

  • Cycle to Work Scheme

  • Enhanced Parental Leave

  • 24 days holiday, plus bank holidays

  • Beryl Bikes membership

  • Online perks and discounts including free yoga every wednesday and access to Headspace

  • Family and friends product discounts


At Beryl, we are proud to be an equal opportunity employer. All candidates will be fairly reviewed for the role without regard to race, religion, sexuality, age, disability, gender identity, nationality, or any other protected status. We particularly welcome people from a BAME background or those who are disabled as they are currently under-represented in our workforce. If you wish to discuss reasonable adjustments for this role please indicate this within your application and we will be in touch with you.

While upholding the Equalities Act we are committed to continuing to improve our workplace culture and environment. We strive to support all staff and maintain an inclusive workplace, we champion and support mental health and wellbeing activities.

We value employees from diverse backgrounds and family arrangements, and have flexible working policies that support our staff in balancing their personal and work lives.

Application Process

The following steps will be taken to ensure the application and recruitment process for our Micromobility Planning Coordinator is as fair as possible, you should expect the following:

  • We review all applications in the first 2 stages (Application/Shortlist) anonymously using redacting software.

  • We cross reference all applications against a pre-set, job specific requirement matrix.

  • Successful candidates will be subject to a 2 stage interview process (phone screening and virtual interview). A standardised question and scoring system will be used during the interview process.

  • Unsuccessful candidates will be provided with feedback on closure of the application process.

Successful candidates will be subject to reference or job-specific background checks after an offer of employment is made.


Greater Manchester, Solent, Bournemouth Workshop London HQ
Remote status
Hybrid Remote

Years of experience

  • Mid-senior level