Broking Operations Executive (f/m/d)

Broking Operations Executive (f/m/d)

locationLondon, UK
remotePartly remote
PublishedPublished: 27.9.2022
Operations (Office Management & Administration)
Full time

About the role:

This newly created role is an amazing and unique opportunity to make an impact; growing an insurance brokerage operation within a tech startup. The SuperscriptQ team has more than tripled in size over the last two years, and we have plans to continue scaling over the months ahead.

We are looking for an ambitious, hard-working and self-starting Broking Operations Executive to act as conduit between the broking teams and other core internal functions; incl. finance, compliance, and operations, whilst adding maturity to our processing and collaboration with the wider insurance market.  

About you:

You will be responsible for helping develop and maintaining operational improvements. Through analysing the efficacy of current processes and procedures, implementing new methods, and using innovative solutions to resolve broking related business issues and constraints, you will help drive growth.

As a Broking Operations Executive you’ll work closely with the Broking Operations Manager, SuperscriptQ’s Director and our Product, Data and Tech teams to define the ongoing operational strategy for UK and international offices by:

  • Increasing external efficiencies; i.e. in how we deal with partners, clients and underwriters. Key results here would be a reduced sales cycle, increased automation of the ‘placing process,’ onboarding of third party service providers, improvement of SuperscriptQ customer journey, reduced number of mistakes, etc.

  • Increasing internal efficiencies when working with other parts of the business. Key results here could be reduced waste, improved conversion and enhanced reporting of MI.

  • Enhancing the speed at which we deliver key policy documents to clients, through assisting with reviewing MRCs and working with the Operations Manager and product team to deliver automated solutions.

In addition, you’ll be a real go-getter, solutions-driven, with a ‘can-do’ attitude and approach to problem-solving.

What you'll get up to:

  • You’ll have a working understanding of insurance ‘placing’ and ‘handling’ processes

  • You possess an in-depth operational knowledge of how broking businesses deal with insurers, Lloyd’s and other market functions (incl. Xchanging and electronic placing).

  • You’ll be knowledgeable of operational and compliance-related requirements for a broking team (including for Market Reform Contracts (‘MCRs’), London Premium Advice Notes (‘LPANs’) and Insurance Product Information Documents (‘IPIDs’) etc).

  • You recognise and understand the differences required when dealing with wholesale and retail business.

  • You will be hands-on managing and delivering operational and procedural changes in an insurance broking environment

  • Have demonstrable experience working within a team and managing internal stakeholders

  • A hyper-organised, meticulous, unassuming team player!

  • An interest in innovation and challenging the status quo.

It’s beneficial if:

  • You have experience using a CRM system (e.g. Hubspot) would be nice to have, but not essential

  • You have helped implement technology solutions

  • You have some change management experience

  • You worked in other insurance roles

  • Have experience in working with multi-location teams.  

In return, we offer you: 

  • A competitive salary and the ability to grow your career at the UK’s leading Insurtech 🚀
  • An amazing team and founders, supportive board and investors 🤗
  • 25 days holiday - so there’s plenty of time for work, rest and play 🏖
  • Hybrid way of working for the perfect work / life balance 🏡
  • Vitality private health and dental insurance 🏥
  • Great pension (up to 10% on top of your salary) 💰
  • Full access to Spill, our mental health platform 🗣
  • Cycle to work scheme 🚲
  • Latest Apple tech gear & everything you need to be set up for success 🍏
  • Fun, modern and informal office environment with regular team social events 👯‍♀️
  • Central London location with the best lunch in town (Borough market!) 🍽
Remote status
Hybrid Remote

Years of experience

  • Executive