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API Support Engineer (m/f/d)

API Support Engineer (m/f/d)

companyLemonWay
locationParis, France
location Customer service | Other | Software Development

About

Lemonway est un Établissement de Paiement pan-européen qui propose une solution dédiée aux marketplaces B2B, B2C et C2C ainsi qu’aux plateformes de financement participatif. Plus concrètement, Lemonway offre un système de traitement des paiements et de collecte pour le compte de tiers dans un cadre sécurisé et réglementé (KYC, lutte anti-fraude). Utilisée dans plus de 15 pays européens, la société possède des bureaux à Paris, Londres, Milan, Madrid et prochainement Berlin.

Depuis sa co-création en 2007 par Antoine Orsini, la société Fintech emploie plus de 90 personnes et rassemble des dizaines de nationalités. Parallèlement, Damien Guermonprez co-dirige l’établissement de paiement depuis 5 ans . Lemonway bénéficie du « passeport financier » dans 29 pays en Europe grâce à l’obtention de la licence d’Établissement de Paiement fin 2012 auprès de l’ACPR. En 2018, Lemonway connaît une première levée de fonds de 10 millions d’euros avec Breega Capital et Speedinvest. Un an plus tard, en 2019, le fond d’investissement britannique ToscaFund Asset Management permet une accélération de la croissance de l’entreprise en apportant à son tour 25 millions d’euros.

Déjà leader sur le marché du crowdfunding en Europe, Lemonway a pour ambition de le devenir également auprès des marketplaces. En 2020, portée par cette croissance exceptionnelle et classée dans le FrenchTech120, elle déménage dans des locaux flambant neufs en plein cœur de Paris, à deux pas de la rue Montorgueil.

 

 

Discover Lemonway

Job description

French #Fintech Lemonway is a European accredited Payment Institution for the new economy and operates over 29+ countries. 

Lemonway processes payments for marketplaces and crowdfunding platforms, by providing duly compliant payment services: KYC, crediting, fraud detection. We also secure funds and payments through a high-standard and high-performing product fully adaptable to our customer needs.

Join a hyper-growing and exciting company that brings one of the most powerful payment factory into a booming market:

  • 100+ motivated and talented employees
  • Shape the future of payments and work in the heart of the new digital economy
  • Be part of a supportive, knowledge-sharing team that empowers every single talent to reach their full potential
  • Work in a Tech and dynamic environment
  • Headquarters in Paris downtown with a nice working environment

In a context of strong growth, Lemonway is improving its internal processes by generalizing integration and continuous deployment and wants to strengthen the production team in charge of the technical infrastructure by adding a level 2 support dimension. In order to support these teams, we are looking for an API Support Engineer that will be part of achieving the Client Success OKRs. reporting to the Head of Customer Success and Client Implementation you will be able to improve customer experience in collecting feedback from our clients but also providing them content like FAQ.

RESPONSABILITES

In this role, you will be responsible for :

You will be responsible for managing 1st level API technical support, in collaboration with the Customer Success and IT teams

You will be in direct contact with customers, and responsible for the resolution of their incidents via our ticketing system

Establish the root causes of incidents (RCA) and communicate them to the development teams

Asses together with client success and IT production teams to assess recurring problems

Preferred experience

Technical Skills

Have the ability to consume API through Postman or Swagger

Familiar with the Json Format

Ability to read logs through Kibana

Development or SQL skills is a plus

Fluent English and French mandatory

Soft skills

You demonstrate strong analytical and problem solving skills;

You proactively take charge of problems and resolves them;

You pay attention to detail and have good communication skills

You are able to document technical processes in clear and concise way

Experience working with cross-functional, cross-departmental and virtual teams.

Background

Good knowledge of computer networks and main OSes (Linux, Windows )

Knowledge of common databases (MySQL, SQL Server, Maria DB, etc.) is a plus

WHAT’S IN FOR YOU

  • Location - super headquarters based in central Paris (Silicon Sentier) 🗼
  • Flexible working environment and Remote Policy 🏠
  • Enjoy your food allowance with a Swile card 💳
  • 50% reimbursement of your Navigo or Velib pass 🚅
  • Health Insurance 👩‍⚕️
  • 25 days of holidays and RTT 🌴
  • Annual Holidays Bonus ✈️
  • International environment 🌍